TorGuard Reviews 

3,735
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company. Many customers praise the service for its reliability, ease of use, and effectiveness, especially for those seeking protection around the world. People appreciate the consistent updates to products and the introduction of new services over the years, often without price increases. The product is frequently described as robust and performs exactly as expected, with many users having no issues for extended periods. However, some customers also noted issues with specific features like residential IP not working as advertised, leading to frustration. Conversely, a small portion of people felt that customer service was terrible, citing slow response times and difficulties in resolving technical problems, with some even experiencing service suspensions without notification. There were also mentions of pricing giving the impression of a one-time purchase when it was actually a subscription model, and some found the service expensive for the quality received.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising its exceptional customer service and ease... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use, reliability, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the exceptional... See more

Product

Reviewers mention positive feedback about the product, with many customers expressing strong satisfaction and... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the price very reasonable and even the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It works absolutely fabulous in the states but not so well in Moscow Russia. So I had to find another vpn that would work here! Great Service but would not work here in Russia. Anyone on the fence... See more

Rated 5 out of 5 stars

Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cum... See more

Rated 5 out of 5 stars

Despite my issue not being the fault on TorGuard, they bent over backwards to assist me to eventually to guide me to find a solution, something my ISP would not do. (Despite it being their fault) T... See more

Rated 5 out of 5 stars

TorGuard has been reliable and transparent for the past 10 years. In that time their prices haven't gone up, but they have offered many new services and updated their products regularly. They are seri... See more


Company details

  1. VPN Service

Written by the company

TorGuard VPN is one of the fastest VPN services around, our service provides you with rock solid stability and a high level of security which goes far beyond regular VPN services to help protect your data. Our software is highly configurable yet simple to use and caters for both advanced and beginner users. We offer various stealth options to help you get out highly filtered networks and countries.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Replied to 28% of negative reviews

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4.2

All reviews

(3,735)

98 reviews in the last 12 months

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Rated 2 out of 5 stars

Definitely not worth it

Definitely not worth it. Very, very slow if you want me to be honest. I had to trade over after over 4 years usage cause the speed wouldn't even keep my TV going anymore. I went from using Torguard with a max speed of around 20mbps on a GREAT day to another ( Surfshark) for half the cost getting 120mbps on a bad day. I pay for a 300mbps Xfinity plan. It worked much better years back and I simply didn't want to leave out after all the years I was with Torguard. It finally left me no choice when my TV kept skipping 24/7. I wish I did it a very long time ago.

12 March 2024
Rated 1 out of 5 stars

An obvious scam, constant disconnects and config expiry

I ordered a Anonymous VPN Pro (12 connections + dedicated IP).

It became evident very short after that the configs you generate after going thru several captchas become invalid after a short period of time - the servers simply stop working within 5-10minutes of use, no matter if you only make 1 connection to said servers it STILL stops working..

The 5-10min intervals almost seems scripted, its like its built on purpose to throw people off the network.

On top of that the speeds are abysmal its 80Mbps down / 8MBps

Writing torguard and requesting a full refund they instantly became defensive - they completely ignored the fact that all their dynamic IP locations were constantly shutting down they just pointed to their claim that the dedicated IP works at their end. I tested the dedicated IP, it was exactly as bad as the others, but it did not throw you off that day, but I bet that day will come as well.

Well who cares if 1% of what I paid for works less than minimum viable product? I have zero confidence in this product and company

Do not trust this company under any circumstance, ignore any youtube reviews, any false reddit astroturfing - the truth is that they are overselling and underdelivering.

Seriously you should be paid to use a VPN as bad as this.. Its funny that they use "captchas" behind their website so there's absolute longest way to get a working connection again.. I'm sure many have been speculating into automating this if they are stuck with Torguard because simply put the connections don't last its constant disconnect.

Yes, I run other wireguard tunnels on my boxes with near identical configuration to torguard, they are always rock stable and never disconnect..

MTR also shows 0% loss and never high ping, its obvious the service is the problem.

I ended up doing chargeback thru the bank because it is obvious torguard keep changing topics to deter you from getting a refund.

Not the first or last VPN scam, but this one is pretty clearly only surviving on fake reviews, fake praise and astroturfing around the internet.

Honestly, I'm at a loss at which VPN I will choose next, I thought I had investigated this pretty well, but then again all VPN services are astroturfing to mislead all customers onto their terrible non-existant service.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

They dont care.

Torguard has a problem on getting monero as payment the answer?

Hello,

If you are willing to pay through monero then please contact nowpyaments.io and let them know about the issue.

TorGuard Advanced Support
E: (mail) | W: torguard.net
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17 March 2024
Unprompted review

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