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Topup Nation Reviews 6

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TrustScore 3.5 out of 5

3.6

Cell Phone Store
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Company details

  1. Cell Phone Store

Written by the company

At Topup Nation, we make mobile top-ups quick, easy, and hassle-free. Whether you need to recharge your phone or send credit to loved ones, we provide a seamless experience with instant delivery. With trusted payment options like PayPal, Visa, and MasterCard, you can top up securely from anywhere in the world. Our mission is to keep you connected—anytime, anywhere. Join thousands of satisfied customers who trust Topup Nation for their mobile recharge needs. Got questions? Our friendly support team is always ready to help

Contact info

3.6

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
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1-star

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Rated 2 out of 5 stars

Disappointed

I purchased two separate top up cards with this company. They told me that I couldn't top up as I was on a monthly contract. I asked them to return the money that I paid, & haven't heard anything.

3 April 2025
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Reply from Topup Nation

Hi Lorna,

Thank you for your feedback.

Regarding the first Top-Up Voucher you purchased, it was a Lebara Top-Up Voucher. You confirmed that this was purchased by mistake, as you intended to buy a Vodafone Top-Up instead. After purchasing the Vodafone Top-Up, you mentioned that you weren't able to use it.

We reached out to the mobile carrier, and they confirmed that your mobile number is on a monthly contract, which is why you weren't able to top up using a Top-Up Voucher.

Please note that we provide Pay As You Go Top-Ups, and we do not handle contracts or monthly subscriptions. These are managed directly by the mobile carrier. The Top-Up Vouchers themselves are valid and should work for Pay As You Go accounts, so there is no issue with the vouchers. Top-Up Vouchers are issued immediately when an order is placed and, unfortunately, cannot be cancelled.

If you have any further questions, feel free to reach out.

Best Regards,
Topup Nation Support Team

Rated 5 out of 5 stars

Almost to Easy

So easy to order it was a breeze

2 April 2025
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Reply from Topup Nation

Thank you, John. We're glad you had a smooth experience ordering your top-up voucher.

Rated 1 out of 5 stars

Never received top up Pin

Never received top up Pin

2 April 2025
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Reply from Topup Nation

Hi Kyle,

Thank you for your feedback. However, we want to clarify that your top-up voucher was delivered within 30 seconds of your purchase. Our records show that the voucher was successfully sent to your email.

Additionally, you contacted our store at 13:25, and we promptly resent the voucher to your email. Despite this, you posted a review that appears to be misleading.

Please note that our support team is always available to assist with any concerns or queries you may have. If you need further assistance, feel free to reach out.

Rated 5 out of 5 stars

Thank you

Very polite and so helpful thank you

1 April 2025
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Reply from Topup Nation

You're very welcome! We're glad you had a great experience topping up your mobile. If you ever need another quick and easy top-up, we're here for you!

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