Bad customer service
They refused to come to my house to inspect my leaking roof and insisted on giving a quotation for repair cost based on some photos and information that I have sent to them. I live close to their office, so it was easy for them to come.
When I insisted that I need a physical inspection, so that I can get reliable quotation and to avoid any future miscommunication, they requested me to pay 250euros for their inspection visit.
I was not expecting that from a company that states clearly on their website that they provide Free Roof inspections and care about their customers.
I would advise the company to facilitate the Free Inspection process because it is the only way to have a clear idea a bout the scope of work and associated costs.








