As a first-time user of TopOneFutures I hit a few snags getting started. The support team was really good though — I actually got through to a real person instead of some AI chatbot, which made all th... See more
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Review summary
Created with AI, based on recent reviews
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One Trader’s customer specialist, Usman, and I wanted to share how smooth and professional the process was. From the moment I reached out, Usman was extremely knowledgeable and clearly understoo... See more
Company replied
I have been a client of Topone futures for over three years and their online support is outstanding. Ahmed was very patient with me today and resolved my problem very expeditiously. He calmed m... See more
Company replied
Your employee Sam was very helpful. I am new customer at Top one futures and I was having an issue with the website. Sam helped me right away and corrected the situation. Thank you Sam, your unders... See more
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4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
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Customer service
Easy to work with. Reached out for support over my KYC and Ash resolved it quickly and professionally. I got an email within minutes of my email. Looking forward to trading with them for a long time!
2 August 2026
Unprompted review
Reply from Toponefutures
Thank you for the wonderful feedback! We are so glad to hear that Ash was able to resolve your KYC issue quickly and professionally. We look forward to a long and successful trading journey with you. Please let us know if you need anything else.
Quick very responsive customer support
Quick and very responsive customer support from Ash
1 August 2026
Unprompted review
Reply from Toponefutures
Thank you for your feedback! We are glad to hear that Ash was able to provide you with quick and responsive support. Please let us know if you need anything else in the future.
KYC troubles
ASH was patient and helped me through KYC issues. ASH took the time to evaluate the problem and guided me through the solution, working on the Top One side to help me. All was resolved and I appreciate. Thank you ASH and Top One!
David
1 August 2026
Unprompted review
Reply from Toponefutures
Thank you for the wonderful feedback! We are thrilled to hear that Ash was patient and able to guide you through your KYC issues effectively. We appreciate your support and are always here if you need anything else.
SAM thx
I would like to express my sincere thanks to Sam. He identified and resolved my issue accurately and efficiently. Great support experience!
2 August 2026
Unprompted review
Reply from Toponefutures
Thank you for the wonderful feedback! We are thrilled to hear that Sam was able to identify and resolve your issue efficiently. We appreciate your support and are always here if you need anything else.
USMAN did a great job getting me logged…
USMAN did a great job getting me logged in when credentials weren't working first time I tried to log in
1 August 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your experience. We are glad to hear that Usman was able to resolve your login issue quickly and get you back on track. Let us know if you need any further assistance.
He helped out and made it pretty simple
1 August 2026
Unprompted review
Reply from Toponefutures
Thank you for your review! We are glad to hear that our team was able to help out and make the process simple for you. Please let us know if you need anything else in the future.
I had an excellent experience with both…
I had an excellent experience with both Top One Futures and, especially, Ash. Every time I had questions or concerns, she responded quickly, professionally, and with genuine willingness to help. Her patience, knowledge, and dedication made the entire process much smoother and gave me confidence every step of the way.
I'm truly grateful for the outstanding customer support I've received. It's rare to find this level of service, and Ash has consistently gone above and beyond to ensure all my concerns were addressed. Thank you, Ash, and thank you to the entire Top One Futures team for providing such an exceptional experience. Highly recommended!
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Sergio! We are thrilled to hear about your exceptional experience with Top One Futures and Ash.
It is wonderful to know that her quick, professional, and patient support gave you confidence every step of the way. We pride ourselves on delivering top-tier customer service, and hearing that Ash went above and beyond to assist you means a lot to our team.
We will make sure to pass your high praise and deep gratitude directly along to her!
Thank you for your strong recommendation, and best of luck with your trading journey!
Got a 150k funded account
Got a 150k funded account, realized that i have to make no 5k just to be able to withdraw 500$. So it is kind of second phase that is hiding in the funded account. Ok i got to 155k and now requesting my 500$, but they found 3 news violations that i have traded with 1 mnq in 3 seperate days, total profit of those trades were 127$, 100$ and 171$, so they approved my 500$ payout but deducted 10% then all those news violating trades, so my total payout was 99$. What a scam, all that is on 150k account where i can trade 70 mnq contracts. Not a single message to me about violations, not deducting from equity while trading but straight from payout. Pathetic
31 July 2026
Unprompted review
Reply from Toponefutures
Hello Vladlens,
Thank you for your feedback. During the payout audit for account TOF114517, our Risk & Compliance team identified three trades executed during restricted high-impact news events (Core PCE, ISM Manufacturing PMI, and S&P Global PMI), generating $398.50 in profit.
Per our News Trading Policy, profits generated during restricted news windows are removed when a payout is requested. Your $500 payout request was approved, and after deducting the $398.50 in restricted profits and applying the standard split, the remaining $99 net payout was successfully processed and sent to you.
All account rules and restricted news guidelines are published in our Help Center so traders can review them prior to purchasing. If you have any further questions regarding your account logs, please contact us at support@toponefutures.com.
The representative Ash was very helpful…
The representative Ash was very helpful and informative. My inquiry was resolved in a matter of minutes, with quick response times.
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review, Alan. We are glad to hear that Ash provided helpful and informative support and got your inquiry resolved within minutes. We appreciate your feedback and look forward to assisting you again in the future.
Ash was super responsive and help get…
Ash was super responsive and help get my request taken care of quickly!
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Mitch! We are glad to hear that Ash was super responsive and able to get your request taken care of so quickly.
We will make sure to pass your kind words and appreciation directly along to Ash!
Happy trading!
support accessing Dashboard
I needed Help getting access to my Dashboard. ASH responded within minutes and helped me get logged in. Great support for a 1st time account holder.
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Ryan! Welcome to Top One Futures!
We are thrilled to hear that Ash responded within minutes and helped you get logged into your dashboard smoothly. Providing fast, reliable support for our first-time account holders is always a top priority for us.
We will make sure to pass your kind words and appreciation directly along to Ash!
Best of luck on your trading journey!
Great efficient and quick support from…
Great efficient and quick support from Madryx
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you, John! We are glad to hear that you received efficient and quick support from Madryx.
We will make sure to pass your appreciation directly along to Madryx!
Happy trading!
Madryx the Problem solver
My experience with Top One Futures is top-notch. Top One Futures cares about its traders. I was having a problem with my account placing a trade. I asked for support, and they answered faster than other prop firms. I had an amazing experience with Madryx customer support; my problem was huge and difficult- guys, impossible to come back from. Madryx helped solve it, going beyond. Top One Futures will be my prop firm of choice; you are making a great decision to choose them to be your prop firm I am. Thank you, Madryx, for the help and awesome experience. Any problems you are having ask for Madryx the best in problem-solving
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Hector! We are thrilled to hear about your top-notch experience with Top One Futures and Madryx.
It is incredible to know that Madryx was able to go above and beyond to solve such a difficult account issue for you and get you back on track so quickly. We pride ourselves on fast, dedicated support, and hearing your strong endorsement as your prop firm of choice means the world to our team.
We will make sure to pass your high praise and huge thank-you directly along to Madryx!
Best of luck with your trading journey!
oscar was great helping me with…
oscar was great helping me with processing problems and response was very quick.
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Marcus! We are glad to hear that Oscar was able to help you resolve your processing problems so quickly.
We always strive to deliver fast and reliable support, so your feedback means a lot. We will make sure to pass your kind words and appreciation directly along to Oscar!
Happy trading!
verification issue resolved in no time
Ash did excellent job verification issue resolved in no time
30 July 2026
Unprompted review
Reply from Toponefutures
Thank you, David! We are glad to hear that Ash did an excellent job and resolved your verification issue so quickly.
We know how important it is to get verified and ready to trade without delay, so your feedback means a lot to us. We will make sure to pass your kind words and appreciation directly along to Ash!
Best of luck with your trading!
Reply from Toponefutures
Thank you, KJ! We are glad to hear that Ash was able to fix your dashboard issue in a timely manner.
We know how important a smooth, working dashboard is for your trading, so we are thrilled Ash could get everything sorted for you quickly. We will make sure to pass your kind words and appreciation directly along to him!
Happy trading!
Oscar was amazingly helpful with a…
Oscar was amazingly helpful with a particular problem, and I couldn't have asked for a better solution!!
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Alan! We are thrilled to hear that Oscar was amazingly helpful and provided you with the perfect solution to your problem.
We always strive to deliver exceptional service, so knowing Oscar was able to exceed your expectations means a lot to us. We will make sure to pass your kind words and appreciation directly along to him!
Happy trading!
Finally passed 100k elite challenge…
Finally passed 100k elite challenge there rules are fair great overall experience I really like this prop firm highly recommend
30 July 2026
Unprompted review
Reply from Toponefutures
Congratulations on passing your 100k Elite Challenge, Paul! That is a huge milestone, and we are thrilled for your success.
We are glad to hear that you find our rules fair and that you are enjoying your overall experience with Top One Futures. Providing a supportive, transparent environment for traders to thrive is our top priority, so your high recommendation means the world to our team.
Welcome to the funded stage, and best of luck with your trading!
Alves from customer support was a huge…
Alves from customer support was a huge help.
31 July 2026
Unprompted review
Reply from Toponefutures
Thank you, Kyle! We are glad to hear that Alves was a huge help to you.
We will make sure to pass your kind feedback and appreciation directly along to Alves!
Happy trading!
Reply from Toponefutures
Muito obrigado, Sebastian! Ficamos muito felizes em saber que você teve uma solução rápida e eficiente com o Ash.
Agradecemos o seu feedback e vamos fazer questão de repassar os seus agradecimentos diretamente para ele!
Ótimas operações e muito sucesso nos seus trades!
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