Ordered product fine however, site offered 15% discount if I entered my email and phone number which did not work. When I added my details, the site said I would receive my discount code via email and... See more
Company replied
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Loved the looks of the teak patio table and bought. Order 1055344. Looks good on our porch. The customer service from Top Modern was dismal however. It took 6 weeks for the table to get from NJ to VT.... See more
Company replied
I placed an order on June 20 for a $500 lamp (Nova Morelli Arc Floor Lamp, Item #NOV2012202WB). At the time of purchase, the website stated delivery would take 1 to 2 weeks, which was perfect s... See more
Company replied
I greatly appreciate the speedy response after I requested a quote for a pillow cover. I am so happy, and I can’t wait to receive my order!
3.6
Average
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Still waiting on my rugs
I purchased 3 rigs. Only got confirmation of my order nothing more. 2 weeks later I call to inquire on the order and was told it would be delivered the following Tuesday or Wednesday which puts us at 25 days later.. that’s ok .. with some communication. I’ve been charged for the rugs. I sent an inquiry yesterday.. more than 24 hours.. still nothing. Terrible customer service. It has been one month since my order.. that’s was never posted anywhere. And still your team has not reached out to even say.. your order is in production or on the way” but you sure can take my money and send an email with confirmation of order. Very disappointing
28 March 2025
Reply from TopModern
Dear Hayley,
Thank you for reaching out to us. Providing excellent customer service is our top priority, and we appreciate your patience.
I see that you placed an order on March 28, 2025, for two Momeni Baja Southwestern Area Rugs and one Momeni Baja Southwestern Area Rug. On May 10, 2025, we received a phone call from you regarding your order, and we immediately contacted the vendor to request an update.
Unfortunately, we were informed that the rugs you selected have been discontinued. We understand how disappointing this news may be, and we sincerely apologize for any inconvenience. Because we value you as our customer, our sales team has reached out several times via email with alternative options we hope might interest you. However, we have not yet received a response.
If there’s anything more we can do to assist or if you’d like to review the alternative options again, please don’t hesitate to reach out. We’re here to help.
They do not respond to emails
They do not respond to emails
Or customer service requests!
23 March 2025
Reply from TopModern
Dear Cindy,
Thank you for reaching out. Providing exceptional customer service is our top priority.
On April 18, 2025, we received your request to cancel your order. Our customer service team promptly responded to inquire whether we could assist you with selecting an alternative item. The following day, Saturday, we received a confirmation from you that you would like to proceed with the cancellation.
We are currently coordinating with the vendor to process your request and will be in touch with an update shortly.
Thank you for your patience and understanding.
All Agents were very helpfulTony
All Agents were very helpful, and Tony was the best, only negative was after placing the order it didn’t give enough time for a screen shot before going to the review page
2 April 2025
Quality merchandise at great prices
Quality merchandise at great prices - best on web to feature both (note: some competitor sites have "seconds cabinets" that look the same on web but are of lower quality when they arrive).
2 April 2025
We have been shopping ADA bathroom…
We have been shopping ADA bathroom fixtures
and none of the big box stores seems to have much to chose from. I found the TopModern website on a Google search and I'm happy I did. They had exactly what I was looking for at a really good price. Ordering was easy, and the website had tons of information on the piece that I purchased.
9 March 2025
Kelly answers the phone
Kelly answers the phone. That's a big plus right there. She was friendly and very helpful. Followed up as she said she would. She gets a 10 out of 5.
28 February 2025
They are just a storefront
They are just a storefront, website shows number in stock and shipping w/in 1-2days but they ran my charge and then told us it would be 7weeks before it would be shipped and another 2-3 wks to get to us-so in reality they have no stock, no warehouse and take your money before they even have to pay for it from the manufacturer in vietnam!!
23 October 2024
Unprompted review
The site was easy to navigate
The site was easy to navigate. The price seemed right for what I was purchasing.
8 July 2024
Unprompted review
Simple and easy to use.
27 November 2023
Unprompted review
Best Price
Best Price, good description. Haven't received the product yet, but online ordering was easy.
8 August 2023
Terrible Experience
You would think that a business with a luxurious, modern front would offer a great shopping and customer service experience. To my surprise, they don't correlate at all. I found myself reaching out to their customer service about an order cancellation because I wasn't receiving any shipping updates within the time frame they listed on their website. When I did, they told me they couldn't find my order - this was in part, due to the fact that I accidentally provided the wrong email, but I've provided the screenshot of the transaction# and other info nonetheless. They made me think that the info I provided was sufficient enough to make the conclusion that my order truly didn't exist in their system.
After reaching out to them, I get an order confirmation email separate from my original order confirmation email from a week ago. I thought, how strange? Then came the shipping status email a few days later. With that I reached out to customer service again, asking why an order is being shipped when they clearly told me my order wasn't in the system. (By this time, I had already bought the item from a different business). They kept saying it was too late to cancel my order and that the order will be shipped and that I'm subject to paying for the shipping costs if I want to return it. I kept fighting them about it and they kept pushing their "as per our terms and conditions" as an effort to shut me up and deal with the shipping cost. No other accommodations, just a - Oh well, you deal with the cost.
They could put more energy in ensuring they have all the order info before claiming it doesn't exist and find an actual solution to help a misled customer, and not charge the customer for the return shipping label.
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Edit: After reading other customers' experience on this website, I believe this website to be untrustworthy for sure. Hope anyone reading can steer clear from them!
30 July 2023
Unprompted review
Reply from TopModern
Rachel, I apologize for any inconvenience or frustration that you have experienced. At Top Modern , our primary goal is to provide the best possible service to our customers and I'm sorry we fell short with that. After taking a look into your order, I see you are working closely with our team to set up a return for your item. They will work with you to make sure this is a smooth process. I apologize again for any frustrations and appreciate your understanding.
Online chat help very helpful
28 July 2023
Customer service chat!
26 June 2023
I'm very picky
I'm very picky, but this on line company does everything correctly, with a virtual smile!
Susie Garfinkel
Susan Garfinkel Interiors Inc.
6-23-23
23 June 2023
Very easy and fast
29 May 2023
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