Top Gear Mobility Reviews 

4,239
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliability. Customers frequently highlight the professional, friendly staff who deliver exceptional assistance, ensuring seamless airport handovers and prompt transfers without any unnecessary waiting or stress. Travelers enthusiastically appreciate the incredible value of competitive prices that include comprehensive insurance coverage, additional drivers, and completely transparent terms without any hidden fees. Some reviewers were not happy with minor vehicle model discrepancies upon delivery, unexpected fuel policy charges, and occasional fleet quality inconsistencies. A few people also mentioned experiencing less satisfactory service moments when vehicle standards or rental conditions did not fully meet expectations.

What people talk about most

Service

Consumers find service to be positive, highlighting quick, friendly, and efficient experiences with seamless... See more

Staff

People report positive experiences with staff, highlighting exceptional, quick, and friendly service from all... See more

Price

Users describe positive interactions with price, noting competitive rates that include full coverage and... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are practically... See more

Quality

Customers had positive experiences with quality, expressing delight as reviewers frequently shared that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with TopGear Mobility in Alicante was simply outstanding— honestly, the best we’ve had with any car rental company. What sets them apart? No deposit, no credit card required—you just pa... See more

Company replied

Rated 5 out of 5 stars

The car arrived quickly, as ordered online. The service was friendly and spoke excellent English and Spanish. After the rental period, I returned the keys and the car, and the matter was resolved with... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish, very smooth, good price with everything included. They don't try to fleece you with large deposits, excess, damage etc like most other companies. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Easy online booking system. Good selection of vehicles to choose from at reasonable prices. Excellent customer service team.Direct telephone service for pickup / drop off times. We would highly recom... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Car rentals and parking services at Alicante and Palma airport. Our goal is to provide a high quality customer service, with a Meet & Greet service at Alicante airport arrivals terminal and fast shuttle service at Mallorca airport. We always do our best to improve your experience and to make our customer service unbeatable. We make everything easy upon arrival. We also offer other services and extras to complete your car rental booking. You have the same-same fuel option, so just return your vehicle with the same level it was collected. Then we offer unlimited kilometers in all rentals and the possibility to add child seats (subject to availability and with an extra cost). Alquiler de coches y parking en los aeropuertos de Alicante y Mallorca. Servicio cercano y de calidad por y para los clientes. Entregamos los coches en la terminal de llegadas del aeropuerto de Alicante y contamos con un rápido servicio de shuttle en el aeropuerto de Mallorca. Siempre damos lo mejor de nosotros para que nuestro servicio de atención al cliente sea impecable, y lo hacemos todo fácil hasta la recogida del coche. También ofrecemos una serie de extras para completar el alquiler, cobertura completa en todos los alquileres y kilometraje ilimitado.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,239)

291 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The team was easy to work with, very responsible, and quick to respond to messages and calls. Would definitely recommend this car agency!

12 January 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your fantastic review and recommendation! We’re delighted to hear you had a great experience from start to finish.
We truly appreciate your trust and look forward to welcoming you again on your next trip!

Rated 5 out of 5 stars

The car we rented was perfect and a great service

The car we rented was perfect. The car was delivered in time at the departure platform. So we were on our way in a few minutes. And returning the car also just took a few minutes.

12 January 2026
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Reply from Top Gear Mobility

Thank you for your review! We’re delighted to hear the car was perfect for your needs and that both delivery and return were quick and on time.
We appreciate your feedback and hope to welcome you again soon!

Rated 5 out of 5 stars

exclent team

professional costumer sevice and the car was better than promised

12 January 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your feedback! We’re delighted to hear you were happy with our service and that the car exceeded your expectations.
We really appreciate your kind words and look forward to welcoming you again!

Rated 5 out of 5 stars

Great service, Great people!

I have used Top Gear for several years now and have nothing but praise for their service.
The staff are always friendly and helpful both when dropping my car off, and when collecting it back. I rarely have to wait for more than a few minutes for my car when arriving back at the airport, and it's always returned in the condition I left it, and washed!
My only issue is with the online booking, which a few times hasn't worked. However, I've emailed the team and they have always been prompt in responding and confirming my booking.
I have nothing but praise for this company, and have recommended them to several friends.

6 January 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Hello Nigel. Thank you for your continued trust and for such a detailed review. We’re delighted to hear you’ve had consistently positive experiences with our service and that our team has been friendly, helpful, and efficient over the years.
Your recommendations means a lot to us, and we truly look forward to welcoming you again on your next visit!

Rated 5 out of 5 stars

Recommended

Stress free, met at the airport, no waiting around. No stress over extra insurance or petty arguments over damage, free extra driver, car was clean and new. Staff friendly and helpful. Recommended. Will use them again, if I can.

8 January 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your fantastic review and recommendation! We’re delighted to hear you had a stress-free experience,
We truly appreciate your trust and look forward to welcoming you again next time!

Rated 5 out of 5 stars

Good airport car rental

Fast, efficient, no hassle and very responsive. They deliver and pick back the rented car directly at ALC airport.

4 January 2026
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Reply from Top Gear Mobility

Thank you for your feedback! We appreciate your kind words and look forward to welcoming you again!

Rated 5 out of 5 stars

attentively, easily and conveniently

Everything was as promised. Fast, convenient, inexpensive, and with full coverage. The cars are new and in excellent condition. I highly recommend it.

5 January 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your fantastic review! We’re delighted to hear everything went as promised,
Your recommendation means a lot to us, and we look forward to welcoming you again soon!

Rated 5 out of 5 stars

Excellent service. You know what awaits you.

The car arrived quickly, as ordered online. The service was friendly and spoke excellent English and Spanish. After the rental period, I returned the keys and the car, and the matter was resolved within three minutes. The car is always fully insured, so you don't have to worry about damage. It's never broken down, so I have no experience with unusual situations. I've used them several times.

3 January 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you Piotr for your detailed review and for being a loyal customer!
We truly appreciate your trust and look forward to welcoming you again on your next rental!

Rated 5 out of 5 stars

Easy and affordable

Easy and affordable. Great communication. I really recommend Top Gear.

3 January 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your review and recommendation! We’re glad you found our service easy and affordable, and that our communication met your expectations.
We truly appreciate your trust and hope to welcome you again soon!

Rated 5 out of 5 stars

The best team

The best team. Nice and polite. The fastest pick-up. The best prices! It was a pleasure!

3 January 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for such a wonderful review! We’re delighted to hear you enjoyed our friendly team, fast pick-up, and great prices. We hope to see you again soon!

Rated 4 out of 5 stars

The staff are really friendly

The staff are really friendly, your cat is normally there fairly quickly on your return.

12 November 2025
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your review! We’re glad to hear you found our staff friendly.
We appreciate your feedback and look forward to welcoming you again!

Rated 5 out of 5 stars

Trusted rental car company

Great rental car company to use while in Spain. We picked up a car at Alicante Airport for 2 weeks for £289 with full insurance and with an extra driver cover. Very good company to use and we will again.

28 December 2025
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Reply from Top Gear Mobility

Thank you for your great review! We’re delighted to hear you had such a positive experience with us.
It’s fantastic to know you found the pricing and that you’d choose us again. We really appreciate your trust and look forward to welcoming you back on your next visit!

Rated 5 out of 5 stars

Easy to book, ride and return!

Easy to book, great personal contact via whatsapp, pickup and return at the airport were easy as well!

18 December 2025
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Reply from Top Gear Mobility

Thank you for your review! We’re glad to hear the booking was easy.
We really appreciate your feedback and hope to welcome you again soon!

Rated 5 out of 5 stars

Easy online booking system

Easy online booking system. Good selection of vehicles to choose from at reasonable prices. Excellent customer service team.Direct telephone service for pickup / drop off times. We would highly recommend Top Gear Mobility car hire.

25 December 2025
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for such a great review and for the recommendation! We’re delighted to hear you found our online booking system easy to use, the vehicle selection well suited, and our pricing reasonable.
We truly appreciate your trust and hope to welcome you again soon!

Rated 5 out of 5 stars

Taking over and handing back was a very…

Taking over and handing back was a very easy process, met in person at departure level, no que.

Nice car, no upsell attempts.

29 December 2025
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your feedback! We’re happy to hear the handover and return process was easy and efficient, We hope to welcome you again on your next trip!

Rated 5 out of 5 stars

Fast and smooth

Everything is straight forward, get the car right in the airport, no delays.

28 December 2025
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your review! We’re glad you found everything straightforward
We hope to see you again soon!

Rated 4 out of 5 stars

Simple booking

Simple booking, reasonable pricing!

28 December 2025
Top Gear Mobility logo

Reply from Top Gear Mobility

hank you for your review! We’re glad you found the booking process simple and our pricing reasonable. We appreciate your feedback and hope to see you again soon!

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