No problems here. I ordered a Ltr of Campari (can't buy in France now) and it was delivered a week later - as expected, delivery delays with Christmas rush. Insured by Trusted Shops who you contact i... See more
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See what reviewers are saying
The order arrived a little late but that was okay. Unfortunately they delivered eggwhites that were out of date even before we ordered. When I complained, I got an automated reply and have received... See more
I still can’t believe I have discovered this shop only now. Have ordered 10 bottles of single malt right away (successfully received). I was not able to find anything with these price tags (even clos... See more
Excellent service and accurate delivery times! Loved being able to track my shipment every step of the way. Customer service was fantastic in getting a rare item to me. And handled and packaged it e... See more
Company details
Written by the company
Topdrinks.nl - Uw online dranken specialist met ruime keuze Uw online dranken specialist. Met een ruime keuze van meer dan 9000 artikelen en scherpe prijzen, bent u bij Topdrinks altijd aan het juiste adres. Als het nu gaat om een exclusieve rum, een Nederlandse likeur, een goede gin of een lekkere champagne: we hebben het allemaal. We streven naar een goede service, daarom vandaag besteld is morgen in huis. (inclusief levering op Zaterdag) Dit kunnen we waarborgen door ruime stock posities aan te houden. Wanneer u op zoek bent naar cadeaus, weten wij zeker dat u bij Topdrinks.nl zult slagen. Kijk onder het kopje geschenken voor een overzicht van leuke producten die perfect zijn om cadeau te geven. Topdrinks is een onderdeel van Distrelux.
Contact info
Rondeboslaan 35 , 9936BJ, Delfzijl, Netherlands
- +31 (0)85 80 82 151
- info@topdrinks.nl
- topdrinks.nl
3.8
Great
4K reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn’t have the product I bought and paid for
I ordered a gin, but after not hearing anything for some time I decided to write. It turned out it was out of stock, and they didn’t have it anymore, but they didn’t reach out to me or anything to let me know. Only good thing is I didn’t have to fight or anything to get my money back, but it’s insanely bad service you have to reach out yourself to find out they don’t even have the product you paid for.
18 May 2025
Unprompted review
Only received excuses, not the items I paid for.
Placed and paid for an order on 8 July 2025. Topdrinks.nl were notified several times that I have not received the order, they told me that they will follow up with PostNL. According to PostNL, they never received the parcel. Based on my experience and other current reviews, it seems that the company is in difficulty. Rather order somewhere else, as you might lose your money.
Topdrinks.nl refunded me in full after this review.
30 July 2025
Unprompted review
Bad experience order was delivered almost 10 days…
My order was delivered almost 10 days later , inly after i complained to post nl . You should change the delivery company
22 July 2025
Unprompted review
Amateurs
Seems to be the only way to come in contact with topdrinks is to give bad rating. So here we go. Still waiting for my vodka bottles, now it has been 1,5 months. You might be “lucky” that you receive yours in time, but to be safe, I would stay far away from this company. What a bunch of amateurs.
UPDATE: topdrinks may say that they will contact you so it appears that they are reacting on critique. However, I never heard from them. Still haven’t gotten my money back.
20 June 2025
Unprompted review
Reply from Topdrinks
Dear Customer,
Thank you for your review.
We sincerely apologize for the delay in receiving your order and for the frustration this has caused. We understand how disappointing this must be and regret that our service did not meet your expectations.
Please be assured that we are looking into your order status and will contact you directly to resolve this as quickly as possible.
Thank you for your patience and understanding.
Best regards,
The Topdrinks Team
Only silence from customer support
I’ve been always happy with your service but this time I’ve made order and it was sent in two boxes. For some reason PostNord delivered only one of them and status of the second one is unclear.
I’ve sent you at least 3 emails but there is no response or interest from your side of that has been delivered for over a week. I don’t know how else to contact you as there is no Danish number to call.
19 June 2025
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review and for bringing this to our attention.
We’re very sorry to hear that one of your parcels has not been delivered and that you haven’t received a response. This is certainly not the experience we want you to have.
We will contact you directly to resolve this matter as soon as possible.
Thank you for your patience, and our sincere apologies for the inconvenience.
Kind regards,
Topdrinks
Previous reviews…
At first I was a little nervous because of previous reviews, but my package arrived quickly with no damages. I am very pleased. Thank you
3 June 2025
Unprompted review
My parcel never arrived
My parcel never arrived, it get damaged on the way and still waiting for the refund.
11 May 2025
Unprompted review
Reply from Topdrinks
We are sorry to hear that your parcel did not arrive and was damaged during transit. We understand that this is frustrating, and we apologize for the inconvenience. We will immediately investigate the issue and ensure that your refund is processed as soon as possible.
Ordered 15 bottles of martini Rosso for…
Ordered 15 bottles of martini Rosso for a party. They only delivered 3 and reply to noting. Fraud complaint is filed with the local police.
3 April 2025
Unprompted review
Reply from Topdrinks
Dear customer,
We sincerely apologize for the issues you’ve encountered with your order, and we understand your frustration. This is certainly not the experience we aim to provide, and we are very concerned to hear about the missing bottles.
Please allow us the opportunity to investigate this further. Could you kindly provide your order details so that we can look into it immediately? We will ensure that the missing items are either shipped to you or refunded as appropriate.
We take your complaint seriously, and we will do everything we can to resolve this matter as quickly as possible.
Thank you for your understanding,
Team Topdrinks
… ignoring no response
I've been writing to them for two weeks to issue an invoice and silence, after logging into the account there is also no invoice. Amateurs!
11 April 2025
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced regarding your invoice. We understand your frustration, and it is absolutely not the level of service we aim to provide.
We are currently looking into this matter to ensure that your invoice is sent to you as soon as possible. Could you kindly provide your order details so that we can resolve this issue quickly?
We appreciate your patience and hope to resolve this promptly.
Best regards,
Team Topdrinks
Fraud
I bought 3 bottles of Heering Cherry, clearly pictured as the original Heering - but I received 3 cheap copies in very different bottles. Very poor in taste compared to the original. I wrote two mails to topdrinks, but got no answer. Stay away from this scam company!
EDIT: Bullsh!t to write that you Care!
It’s been one month now, and you still haven’t aswered my mails. You run a fraud Company - that’s bottom line.
12 March 2025
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We're truly sorry to hear that you received the wrong product, and we understand your frustration. This is certainly not the experience we aim to provide. We apologize for the lack of response to your emails, and we will make sure to investigate the situation and resolve this for you as quickly as possible.
We take your feedback seriously and will take steps to improve our service.
Best regards,
Team Topdrinks
All was fast and delivered as expected
All was fast and delivered as expected
18 March 2025
Unprompted review
Everything was great and came on time
Everything was great and came on time, neatly packaged as well.
Would recommend.
26 February 2025
Unprompted review
had my national drink pisco
1 February 2025
Unprompted review
Update of order number RE-2024-0392
Update of order number RE-2024-0392. After having to send TWO emails asking them to do the shipping costs reimbursement, they “confirmed” with an invoice that the money had been sent. After 10 working days I didn’t get the money back. Today I had to send them a THIRD email to ask them to please finally transfer the money. I don’t know what kind of service this is but it’s the most unreliable company so far, at least for reimbursement purposes. I’m literally begging them to once-and-for-all send my money back. 1 rating star it’s actually too much to give.
8 February 2025
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your feedback. We are deeply sorry for the inconvenience and frustration you've experienced with your order and the delayed reimbursement. This is certainly not the service we aim to provide, and we sincerely apologize for the poor communication and delay in processing your refund.
We understand your frustration, and we are immediately reviewing the situation to ensure that your reimbursement is processed as quickly as possible. We will follow up with you to confirm once the payment has been transferred.
Again, we sincerely apologize for the trouble caused, and we appreciate your patience as we work to resolve this matter.
Kind regards,
Team Topdrinks
Buyer beware!
Wow, really surprised by how poor this companies is in dealing with customer issues. Their phone lines are never answered, they take days to respond to queries or issues, and when they fail to deliver they stop communicating completely AND they keep your money. In my case this amounted to €334. Really surprised that a company can get away with this. Buyer beware!
20 January 2025
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We are deeply sorry to hear about your negative experience with our company. We understand how frustrating it is when issues are not addressed promptly, and we sincerely apologize for the delays and lack of communication you encountered.
This is certainly not the level of service we strive to provide, and we are taking your feedback very seriously. We will investigate this matter internally to ensure that similar situations do not occur in the future.
Please contact us directly with your order details so we can resolve this as quickly as possible.
We apologize for the inconvenience and appreciate your patience.
Best regards,
Team Topdrinks
Great place to buy
Fast delivery, friendly, good & helpful support (was needed just for a question). Quality products, decent prices and safe packaging.
30 January 2025
Unprompted review
they do not reply to emails
they do not reply to emails, after several attempts I reached the hotline and the employee assured me that the money would be returned soon, which did not happen
21 January 2025
Unprompted review
Reply from Topdrinks
Dear customer,
Thank you for your review. We sincerely apologize for the lack of communication and the delay in processing your refund. It’s unacceptable that you had to wait so long, and we understand your frustration after being assured that the refund would be processed.
We take your feedback very seriously and will investigate the issue further to ensure that this is resolved as quickly as possible. Please know that we are working to correct this and will contact you directly to finalize the refund.
We appreciate your patience, and again, apologize for the inconvenience caused.
Best regards,
Team Topdrinks
Outstanding price
Outstanding price, product exactly as listed. Fast secure shipping.
2 January 2025
Unprompted review
Best way to get the authentic pisco…
Best way to get the authentic pisco from Chile. Best quality and good delivery service.
3 January 2025
Unprompted review
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