Topdekzeilen Reviews 

588
•
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 4 out of 5 stars

The covers are of good quality, but the Yngling cover hast a little too short front part and a little too long rear part. Seems to be that the position of the Mast is slightly wrong by app. 5-10 cm. T... See more

Rated 5 out of 5 stars

TDZ supplies fantastic, well-fitting boat covers and accessories at competitive prices. Ordering via Websited is easy. (Almost) all models on the website are in stock. Zippers, lines, etc. are top-n... See more

Rated 5 out of 5 stars

Easy checkout & payment, and quick delivery, package arrived within 3 working days! Only minor issue: I would have like some more specs (dimensions) or at least a picture of the item I was buying. It... See more

Rated 5 out of 5 stars

Didn't got the feedback from my question about the difference between Polycotton and the other fabrics (it was the only downside). Nevertheless, I ended up getting the Bluetex Topcover for my Vaurien.... See more

Company details

  1. Boat Accessories Store
  2. also in
  3. Sports Memorabilia Store

Written by the company

Topdekzeilen is highly specialized cover company that is fully focused on designing and producing well thought-out covers which are easy to use by every sailor. Our goal is to provide high quality covers at the best possible price, while we also develop and use more innovative and environmentally sustainable materials and fabrics.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

588 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(588)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast mail responses and extremely quick delivery to Sweden. Took less than a week from order to delivery. Ordered a cover for my Dragon. Quality seems to be very good. Can highly recommend to buy from Topdekzeielen. / Anders, Sweden

7 September 2022
Rated 1 out of 5 stars

Waszp cover

Purchased a waszp cover, wings down. Quality good but cover is 65mm too short when compared to other makes so doesn't fit over the bow and is too tight over the tramps meaning the reinforced patches are above the wing bars rather than over them. Customer service poor almost blaming the customer.

In reply...

I informed you many times that u wasn't prepared to leave the boat outside without a cover.

I asked you to send a replacement and then I would send the faulty one back, you refused

I asked you to send a dimension from the back of the foil to the bow and wings from your template for me to check the faulty cover, you refused

I Sent you lots of photos showing the faulty fit and photos of your cover overlaid on another manufacturers clearly showing yours is smaller.

It's is cheaper for me to get a sailmaker to extend your cover with fabric than accept a 80% refund, which was also subject to your further assessment. Plus I would have to leave the boat outside without a cover until you made your assessment, we agreed a settlement and you made and shipped a replacement. Why is that fair when I have clearly demonstrated that you made an incorrect and not fit for purpose product?

31 May 2022
Unprompted review
Topdekzeilen logo

Reply from Topdekzeilen

Hi,

We had intensive contact through e-mail with you and your review misses out some important facts for other customers to understand the situation. We take the liberty to add these here:

- This customer is unhappy with its cover
- Topdekzeilen has given the option to return the cover, free of charge, all shipping costs covered by Topdekzeilen
- Customer noted that he was, and still is, using the cover
- Customers can check and verify the fit of a cover but our terms are clear that when a cover is used beyond the fitting and checking the initial right of return is revoked
- Even then, Topdekzeilen has given the customer the option to return the cover, free of charge, all shipping costs covered by Topdekzeilen. Topdekzeilen to assess the possible damage to the cover and will assess this in all reason. A pay out of 80% is guaranteed upfront.
- Customer is not willing to sent it back, instead in-complete reviews are posted, etc.

Nevertheless, we are always there to re-open this discussion with you. Just reach out by e-mail to us.

Thanks.


Rated 4 out of 5 stars

Great, not perfect

Got it in 2 days, that’s great, but not the next day as the website promises.
Telephone was not answered. Voicemail got no response. E-mail answer took a few days.
I have still to try the product as I missed it by 1 day when going to the boat.
…
I’ve used the cover now, it’s great, looks awesome 👏 👍

24 May 2022

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