TopCashback Australia Reviews 

328
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the process easy and straightforward for earning cashback on everyday purchases, appreciating the significant savings and excellent value for money. Many people report receiving hundreds or even thousands of dollars back, highlighting the service's reliability and effectiveness. The overall user experience is frequently described as positive, with consumers recommending the platform for its ease of use and consistent payouts. However, some customers also noted that the pending times for cashback can be long or unclear. Additionally, a few other people also felt that some cashback was not tracked, declined, or never paid out, leading to frustration and disappointment.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy to use, simple,... See more

Payment

Customers had ambiguous experiences with payment, with many finding the process of buying gift cards and... See more

Website

Clients share ambiguous opinions on the website, with some reviewers finding it easy to navigate and use,... See more

Refund

Customers consistently note ambiguous experiences with refund, with many expressing frustration over declined... See more

Value for money

Reviewers mention positive feedback about value for money, consistently highlighting how easy it is to save... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Much much much better than ShopBack! The cashback percentage is generally higher and I haven’t received any rejections yet. However, the pending time is less clear than ShopBack but I don’t think it’... See more

Rated 5 out of 5 stars

Great site. I’ve legitimately saved thousands on big tech item purchases over the years and they’ve always come through approved. It just takes time —many weeks/months. I’ve also successfully had untr... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

This has been an easy way to get a little back from my usual spending - it's great that there's no restrictions on the amount you can withdraw once the cash has been verified. So far the experience ha... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

328 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(328)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Cashback Site in Australia

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue within a couple of days. Just looking at my purchase history alone, it is obvious that majority of my purchases with cashback has been going through them .

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend TopCashback! Great customer service!

I have been using TopCashback for 2 years now (most recent purchase was in Oct 2025) and I am very impressed with the company. I can easily submit a missing cashback if it didn't track and the company also matches other cashback sites with their highest cashback guarantee. On top of all this, I can also message Tightarse on OzBargain website who is the TopCashback representative and he is so quick and responsive in all my enquiries. I have also alerted them to codes listed on the website that are not working and they immediately generate another one if it is business hours. Very impressed with the customer service. Highly recommended. Thank you!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Easy Cashback

Fast and Easy Cashback, for literally clicking a button each time I shop! So amazing. The payout system is also so smooth and easy.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam. Takes forever to claim the cash back then suddenly it got rejected with no explanation provided. Have never received any cashback from this.

4 November 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Long Pham,

We’re really sorry to hear that you’ve had a disappointing experience, and we completely understand how frustrating it can be when cashback doesn’t track or gets declined without clear explanation.

Please be assured that there’s nothing deceptive about our process — cashback is only paid when the retailer confirms the purchase through their tracking system. Sometimes, a decline can occur if the retailer’s data shows that the purchase didn’t meet all their terms (for example, a return, cancellation, or another referral source was used), but we’re always happy to look into it further for you.

If you haven’t already, please reach out to our support team or send us an email at contact@topcashback.com.au so we can review your specific case. We want to make sure everything possible is done to get your cashback resolved.

Kind regards,
TopCashback Team.

Rated 2 out of 5 stars

Too many not registered or declined cashbacks

Out of twelve potential cashbacks since the start of this year:
- Nine were successful.
- One click to Amaysim was recorded but the subsequent purchase not recorded.
- One click to Econnex was recorded but payout declined many months later after going through TopCashbacks claim process. It was falsely stated that a voucher or rebate code was used.
- One payout from Tangerine was declined for unknown reason. No burdensome claim process was started in this case. It just seems not worth the time investment.

In all the offered service is cumbersome and buggy and dispute resolution solely depending on the goodwill of TopCasback.

21 February 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Andreas,

Thank you for taking the time to share your feedback.

We’re glad to hear that the majority of your cashback transactions have gone through successfully, but we’re very sorry for the frustration caused by the few that didn’t. We completely understand how disappointing it can be when cashback doesn’t track or gets declined, especially after a long wait.

In all cases, cashback depends on confirmation from the retailer’s tracking system — which means any missing or declined transactions are usually due to the retailer’s data showing that terms weren’t met (for example, a voucher or code was applied, or the sale was attributed elsewhere). That said, we empathise if the process feels cumbersome, we’re actively working on improving both tracking reliability and claim resolution speed to make it as seamless as possible.

We would like to take another look into the specific transactions you mentioned with Amaysim, Econnex, and Tangerine. Please reach out to our support team or send us an email at contact@topcashback.com.au, and we’ll investigate these cases in detail to ensure nothing has been missed.

Thank you again for your feedback.

Kind regards,
TopCashback Team.

Rated 5 out of 5 stars

Thank you!

Pretty easy to use the app and get rewarded in the process.
Never had issue to track the transactions through App.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

TopCashback is great!

Great app that has a nice layout and is easy to navigate! Excellent retailers available for cashback. I love that there's no withdrawal minimums so you can cash out whenever you like! Great referral bonuses too!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

TopCashback is the new Cashrewards - Love it!!

I was bitterly disappointed when Cashrewards shut down as I had cashed out more than $700 over the years in savings and rebates. That was until I saw a massive post blow up on ozbargain.com
Made a few purchases, Referred some friends and just made my first cash out today. Easy, Simple and I'm a happy camper!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Works great

Works great! You do need to double check the rules to make sure your order gets tracked, but great company

24 October 2025
Unprompted review

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