A wide range of CBD oils, hassle-free ordering, free next-day delivery within Portugal for orders over €50. Free delivery anywhere for orders over €75. They always include a small gift, a sample of a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Top-Garden is a Portuguese CBD and Hemp Shop that aims to give every customer the best quality and experience while shopping for CBD and Hemp products. Started in early 2019 mainly as a CBD e-liquid retailer, we have expanded, offering over 15 different brands and over 100 products in our catalogue. We have available a wide variety of CBD Oils, Flowers, Cosmetics, Crystals, Hash and Disposables. We were awarded in 2020, 2021 and in 2022 the award of the The Best CBD Product Retailer in Portugal by the british magazine GHP-News and in 2022 as the CBD Shop of the Year in Portugal by the CorporateLiveWire magazine. With over 750 verified 5 stars reviews, you can expect the best service from us! Hope to see you soon!
Apartado 47, EC Cantanhede, 3061-909, Cantanhede, Portugal
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is good, they replied to all my emails, however there is the little problem that I never received the product I paid for.
They are polite and helpful in responding to messages... but I Didn't get the parcel. I buy a lot online, other vendors would have just reshipped the order once it became clear there was an issue with this delivery. It's supposed to be 24 hour delivery, it's been a week.
It's obvious that CTT has lost the package, so they should have reshipped right away like all other vendors do. Then they get refunded by CTT, as it's CTT that made them look bad in front of clients.
Now I am trying to get the order reshipped given it's the courier's fault or alternatively some refund, even though reship is usually the easiest solution.
Obviously I will change the review if I do end up with what I paid for in my hands!
Edited:
Got my parcel, customer service is great, so are products, it's just that local post can be imbeciles. Not the fault of the vendor!

Reply from Top Garden - CBD & Hemp Shop
Great quality vapes from The Tree with no PG/VG carriers. Staff were quick to send and to answer my emails. I will order other products in the future.

Reply from Top Garden - CBD & Hemp Shop

Reply from Top Garden - CBD & Hemp Shop
Orders are correct. Payment is secure. Shipping cost is really low and fast.

Reply from Top Garden - CBD & Hemp Shop
I placed an order, but unfortunately, I didn’t receive it. Therefore, I gave the lowest rating. I didn’t like being deceived and having my money taken.

Reply from Top Garden - CBD & Hemp Shop

Reply from Top Garden - CBD & Hemp Shop

Reply from Top Garden - CBD & Hemp Shop
I liked that the site has delivery to Ukraine and payment by card. we in Ukraine really need such products and I am very glad to have found Top-Garden. It is also good that there are quality certificates. Fast delivery - 12 days and good delivery price.

Reply from Top Garden - CBD & Hemp Shop

Reply from Top Garden - CBD & Hemp Shop
The flash of delivers and amazing products. Thank You.

Reply from Top Garden - CBD & Hemp Shop
Loved the CBD vapes.
Totaly recommend.
Definitley will buy again.
Many thanks!

Reply from Top Garden - CBD & Hemp Shop
Great quality. Good products and excelent quality-price reason

Reply from Top Garden - CBD & Hemp Shop
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.