Top Garden - CBD & Hemp Shop Reviews 

1,115
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery service, with many orders arriving within 24-48 hours or even the next day. The quality of products, including CBD oils and flowers, is frequently highlighted as excellent and top-tier. Reviewers appreciate the wide selection and the straightforward ordering process. The overall service is described as perfect and first-rate, with consumers receiving items well-packaged and as described. People often receive small gifts or samples with their orders, enhancing the positive experience. Many also note the availability of free delivery for various order values and locations, making purchases appealing.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast... See more

Product

Reviewers highlight positive aspects of product quality, with many enjoying the products and finding them to... See more

Quality

Reviewers consistently express high satisfaction with product quality, often describing products as... See more

Order

Users describe positive interactions with order, highlighting the quick and easy purchasing process, with... See more

Service

Consumers consistently report positive experiences with the service, often highlighting the attention given... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wide range of CBD oils, hassle-free ordering, free next-day delivery within Portugal for orders over €50. Free delivery anywhere for orders over €75. They always include a small gift, a sample of a... See more

Company replied

Rated 5 out of 5 stars

Quality stuff! Really aromatic and flavourful flowers. Solid nuggets that will last you for a good while - not too expensive either. Great service and frankly a rather fast delivery within EU. Look no... See more

Company replied

Rated 5 out of 5 stars

E-shop with the highest quality CBD oils. The whole process from ordering to delivery by courier to your home is fantastically simple and extremely fast. In Portugal, my order is often delivered in... See more

Company replied

Rated 5 out of 5 stars

Top-quality CBD products made in the EU, great customer service, fastest delivery by courier. It took less than 21 hours from order to delivery. Plus, orders over €50 get free delivery throughout the... See more

Company replied


Company details

  1. Cannabis store
  2. Cosmetics Store
  3. Herb Shop
  4. Herbal Medicine Store
  5. Vaporizer Store

Written by the company

Top-Garden is a Portuguese CBD and Hemp Shop that aims to give every customer the best quality and experience while shopping for CBD and Hemp products. Started in early 2019 mainly as a CBD e-liquid retailer, we have expanded, offering over 15 different brands and over 100 products in our catalogue. We have available a wide variety of CBD Oils, Flowers, Cosmetics, Crystals, Hash and Disposables. We were awarded in 2020, 2021 and in 2022 the award of the The Best CBD Product Retailer in Portugal by the british magazine GHP-News and in 2022 as the CBD Shop of the Year in Portugal by the CorporateLiveWire magazine. With over 750 verified 5 stars reviews, you can expect the best service from us! Hope to see you soon!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,115)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

Received my parcel late because of CTT, vendor is honest, customer service is excellent and polite

Customer service is good, they replied to all my emails, however there is the little problem that I never received the product I paid for.

They are polite and helpful in responding to messages... but I Didn't get the parcel. I buy a lot online, other vendors would have just reshipped the order once it became clear there was an issue with this delivery. It's supposed to be 24 hour delivery, it's been a week.

It's obvious that CTT has lost the package, so they should have reshipped right away like all other vendors do. Then they get refunded by CTT, as it's CTT that made them look bad in front of clients.

Now I am trying to get the order reshipped given it's the courier's fault or alternatively some refund, even though reship is usually the easiest solution.

Obviously I will change the review if I do end up with what I paid for in my hands!

Edited:

Got my parcel, customer service is great, so are products, it's just that local post can be imbeciles. Not the fault of the vendor!

6 January 2025
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you for your review Lucas! We are glad the situation was resolved and hopefully it won't be repeated in the future! It was a pleasure to help you and you can count with us anytime! 💪
Cheers from the whole Top-Garden team! :)

Rated 5 out of 5 stars

Great quality vapes from The Tree with…

Great quality vapes from The Tree with no PG/VG carriers. Staff were quick to send and to answer my emails. I will order other products in the future.

9 December 2024
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Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your excellent review, glad you enjoyed our selection of vape pens! :)

Rated 5 out of 5 stars

Orders are correct

Orders are correct. Payment is secure. Shipping cost is really low and fast.

2 December 2024
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Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your review Ensar. Cheers from Portugal :)

Rated 1 out of 5 stars

I placed an order

I placed an order, but unfortunately, I didn’t receive it. Therefore, I gave the lowest rating. I didn’t like being deceived and having my money taken.

25 November 2024
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you for your review Denys!

We have checked the situation you've reported and your order has been successfully delivered today earlier in the morning (10th december)

You placed your order on the 24th/nov and it was shipped on the next day. When it was shipped, a tracking code was sent to you that allowed you to follow your order at anytime.

The order took a total of 11 working days (we have announced 2-10 working days to Croatia) and you placed this review before the delivery deadline.

We are sorry for the slight delay but as you can imagine, it is completely out of our control and since the proximity of Black Friday and Christimas, this is expected.

Please consider removing the review and we are available for any questions or doubt that you might have :)

Rated 5 out of 5 stars

Fast delivery, good quality

Arrived quickly and safely
Good quality products

25 November 2024
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Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your review Marta! :)

Rated 5 out of 5 stars

The site has delivery to Ukraine…

I liked that the site has delivery to Ukraine and payment by card. we in Ukraine really need such products and I am very glad to have found Top-Garden. It is also good that there are quality certificates. Fast delivery - 12 days and good delivery price.

6 November 2024
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Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your excellent review Volodymyr, hope you enjoy the products! Cheers from Portugal all the way to Ukraine!

Rated 5 out of 5 stars

Great

Good stuff, fast delivery

12 November 2024
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much Gonçalo, glad you liked it! :)

Rated 5 out of 5 stars

Good products

Good products, fast shipping.

14 October 2024
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your review Afonso! :)

Rated 5 out of 5 stars

Good quality

Good quality, proof of batch, and quick delivery

20 September 2024
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much José! :)

Rated 5 out of 5 stars

Loved the CBD vapes.

Loved the CBD vapes.
Totaly recommend.
Definitley will buy again.
Many thanks!

3 September 2024
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much Ana, glad you enjoyed our CBD vapes choice! :)

Rated 5 out of 5 stars

Great quality and good products

Great quality. Good products and excelent quality-price reason

16 August 2024
Top Garden - CBD & Hemp Shop logo

Reply from Top Garden - CBD & Hemp Shop

Thank you very much for your review and time spared Maria! :)

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