Tooxt Reviews 445

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its fun, interesting, and unique qualities, often highlighting the professional layout, entertaining storylines, and realistic personalization. Many people found the books to be excellent and memorable gifts, with recipients loving the creative concept and high quality. The user experience is frequently described as wonderful, with customers appreciating the ease of creating the books and the impressive final results. However, some customers experienced issues with their orders and delivery, particularly during busy periods like Christmas, with some books arriving late or not as expected. A few other people also felt that the quality of their book was not up to par, mentioning spelling mistakes or dissatisfaction with the generated content.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the books as fun, interesting, and a great... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Quality

People report positive experiences with quality. Customers consistently praise the superb quality of the... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers report fast and easy delivery,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and the engaging process of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While I had a few issues with the website, customer service was wonderful and worked with me to get everything resolved. I can't say enough great things about them. The books are fun and interesting.... See more

Rated 5 out of 5 stars

When we discovered there was some missing text from the chapter we had been reading from, the customer service rep ( Jane) was quick to respond with multiple options offered that were unexpecte... See more

Rated 5 out of 5 stars

My book did not come out like I expected. Frankly it was boring. There was no humor, which I expected due to the advertisements. However, two different customer support representatives contacted me an... See more

Rated 5 out of 5 stars

The book looked terrific. The cover was professionally laid out and the storyline was funny and entertaining, it even had "reviews" from other "authors" on the back cover. I ordered at a very busy tim... See more


Company details

Written by the company

We create personalized AI-generated books that make unforgettable gifts. Each book is custom-made to order, which means production takes 10-14 business days. Have a question about your order? Please email us at hello@tooxt.com before leaving a review - we're here to help and want to make things right if there's any issue with your order.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

445 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The book was written well

The book was written well. answering a few questions made a very entertaining almost 200 page non fiction mini novel. The picture I sent for the cover was done so well.
Needless to say,I am very happy with the outcome.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Very nice book

Very nice book, and very professional job. Was a tad bit let down that the book was smaller in width and height than shown in advertisement. Would definitely do it again.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Unique and personal!

I was thoroughly impress with the end product. I've had many comment how unique a gift it was. Thank you for the product and exceptional service. I have passed on your info to many who plan to order from you.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Birthday Gift for my BFF

Dear Tooxt Team,
The book arrived at my friend's home and she didn't get to open it until two days after her birthday because she was away. She called me and was just overjoyed about the book.
She was amazed how well the front cover was done with such accuracy and read the contents and some parts prior to calling me. She said that there weren't enough words or thanks to convey
what she felt about the book because she was so overwhelmed and touched deeply as well as amused at some of the content she read.
I know some places give 1 to 5 stars but if I could, I would give TOOXT 10 stars.

Thanks to everyone for a job well done.

Sandra Harris

20 January 2026
Unprompted review
Rated 5 out of 5 stars

2nd chance

I ordered from you but you messed it up. But boy did you make it right! You said you to give you a second chance and I did. You came back with a book that is over the top! Outstanding customer service! Quality excellent! Everything I expected and more! Thank you!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Best gift i have bought in a very long time. Recommend it to anyone looking for something different and unique

Was absolutely perfect ! So glad I got the hardback book. Just feels right when you hold it in your hands. We have been laughing for an our on just the first couple of chapters. Took a chance and it was the right choice. I recommend this as a perfect gift for anyone in your life who needs something special as a gift. Thank you for making such a awesome book.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Hands down the most original idea I’ve…

Hands down the most original idea I’ve seen in a very long time. As others have said, I was reluctant to order anything advertised on Facebook. I went directly to the Tooxt website and created two books. They were hysterical. Yes, the cover illustration is AI generated based on the photo you upload and may not look identical to the photo but both our covers looked amazing. And you have a chance to change the cover until you find one you like. The stories were hysterical. Yes, a few pieces of information in the story were slightly inaccurate but for the most part this was the most original gift I’ve ever given. My niece and her husband loved them and they were the talk of the Christmas party. Ignore any negative comments and give it a try. I think I had as much fun creating the books as my family did receiving them. I do agree with others who say if there was one thing they could change it would be to be able to go back to a previous title and image. Once you change your title you can’t go back. Thank you Tooxt.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service

I had many questions along the process and the staff was extremely helpful and friendly. They worked hard to be sure that my finished product was exactly what I was looking for. This is the best customer service I have received from any company I have ever worked with. Thank you for your patience and your time. A++

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Entertaining

Even though the story wasn't remotely like my actual life, it was entertaining and very creative. I picked up a few phrases from the book that I started to use in my everyday conversations.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

I discovered after I placed my order…

I discovered after I placed my order that I had a Typo. I reached out right away about being able to correct the mistake. Although the mistake couldn’t be corrected they quickly cancelled my order and gave me a code to cover my reorder. They were kind and very helpful. Reordered the book within minutes. Can’t wait to receive the book. It’s been a wonderful experience.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I've Now Made 5 Books

I've Now Made 5 Books, They Were Of Individual People And Worked Out Awesome...I'd Like To Make One For My Sister & Brother-In-Law For Their Valentine's 45th Wedding Anniversary, So Only Thing I'd Like Is For You To Be Able To Do Like Couples. Other Than That I Have Enjoyed Creating The 5 Books And Those I've Gifted Them To Have Absolutely Loved Them!!!! Big Laughs!!!

16 January 2026
Unprompted review
Rated 4 out of 5 stars

Easy Process

Easy Process, it was simple to put the book together. I do wish that it was a little more clear on how much info to provide for the story. Also, i would be nice if you could save your progress if you decide to go back to a different subject and or title for the cover. Other wise It was real quick to put the book together and turn around time was very fast

29 December 2025
Unprompted review
Tooxt logo

Reply from Tooxt

Hi Lisa,

Thank you for the thoughtful feedback — we’re really glad to hear the process was quick and easy and that the turnaround time met your expectations.

We appreciate your suggestions around clearer guidance and saving progress, and we’ve shared this with our team as we continue improving the experience. We did reach out to offer additional help, and we’re always happy to assist if you’d like.

Thanks again for taking the time to share your experience — it truly helps us get better.

The Tooxt Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look