Terrible scam company do not buy anything from them.it’s like they don’t exist, emailing or phoning them doesn’t get any response. I ordered 2 dustless face shields that are probably of inferior quali... See more
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Wish I had read reviews before ordering their face asks, which I still haven’t received. Ordering went smoothly and I received an order number and a nice thank you. My credit card was immediately ch... See more
From my initial purchase through delivery I had received 2 updates. Sadly package arrived "wet" from a leaking container of "anti fog" solution. And with wishing to file a claim to return the soggy... See more
Company replied
We ordered two items on April 17th. And received an email confirming the order. The company promised a seven day delivery. We have received no communication since. We have emailed and checked the trac... See more
Company details
Written by the company
Precision Tools for Master Craftsmen. Quality You Can Trust, Performance You Can Rely On
Contact info
27 N Rockwell Ave Ste. 202, 73127, Oklahoma City, United States
- (405) 768-9800
- contact@tooltekt.com
- tooltekt.com
1.7
Bad
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake when ordering
I made a mistake when ordering. I sent a message saying I wanted to correct the order before it was sent. I received a quick reply making an offer I couldn’t refuse.
1 August 2025
Reply from Tooltekt
Hi Marcia,
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience.
We do our very best to satisfy our customers, and it’s great to hear that we were able to sort things out quickly for you. We’re always here to help, and we’re so glad we could make it right!
Best Regards,
Carson Knotts
Delivery took longer than expected
Delivery took longer than expected. When the package arrived, only 2 of the 3 items ordered were there. Contacted Tooltekt and slow to respond. Someone got back and said all was shipped in the same package. That is totally incorrect. There was no damage to the package. It just was not shipped. Do not buy from this company!
10 January 2025
Unprompted review
Reply from Tooltekt
Hi Jeff!
We're very sorry to hear about your experience and completely understand how frustrating it must have been to receive an incomplete order—especially with the delay and slow communication that followed.
Since January 2025, we’ve made major improvements to our customer service operations, including better tracking, faster response times, and closer quality control on shipments. We also recently claimed this Trustpilot account to reconnect with both old and new customers, and to take full accountability for situations just like this.
We’d truly appreciate the opportunity to make things right. If you're open to it, please reach out to us again and mention this review—we’ll personally ensure the missing item is either sent out or refunded right away.
Thank you again for your feedback—it genuinely helps us improve.
Best Regards,
Carson Knotts
Ordered what appeared to be a neat face…
Ordered what appeared to be a neat face shield at least three weeks ago from Tooltekt. Tracking told me it was out for delivery at least two weeks ago. Haven’t seen the product yet. Third email to them today with no response. I’m guessing they are a scam. Will reverse credit card payment if no response in a couple days.
21 December 2024
Unprompted review
Reply from Tooltekt
Hi Vergil!
We're incredibly sorry to hear about this experience and the lack of communication—it’s absolutely not the level of service we aim to provide.
As of January 2025, we’ve taken serious steps to overhaul our customer service process, including faster response times, better tracking follow-ups, and a dedicated support team. We also just recently claimed our Trustpilot account as part of this new direction, and we're encouraging our past and new customers to share their feedback so we can learn and improve.
We’d really appreciate a chance to make this right. If your face shield still hasn’t arrived, we’re happy to investigate and either replace or refund the item promptly. Please reach out again and mention this review—we’ll make sure it’s handled immediately.
Thanks again for your patience, and our sincerest apologies for the inconvenience.
Best Regards,
Carson Knotts
I bought three items and only received…
I bought three items and only received two of them. Missing is a $49 Woodblade Disk. I have used the contact form multiple times and heard nothing back. Not happy Tooltekt. Very bad form and I would personally not by from them again. They have zero after purchace support BEWARE!!!
11 November 2024
Unprompted review
Reply from Tooltekt
Hi Ashley!
We're truly sorry to hear about your experience, and we completely understand your frustration—especially after not receiving your full order and not hearing back promptly.
Since the beginning of January 2025, we’ve made major improvements to our customer service systems to ensure no message goes unanswered and every issue is properly resolved. We only recently claimed this Trustpilot account as part of that effort, and we’re inviting both past and new customers to share their feedback so we can continue to do better.
We’d really appreciate the opportunity to make this right for you. If you’re open to it, please reach out to us again—we’ll prioritize your case and make sure the missing Woodblade Disk is either sent or refunded right away.
Thanks for bringing this to our attention, and again, our sincerest apologies.
Best Regards,
Carson Knotts
I’m down $160 AUD and far from happy. DO NOT PURCHASE ANYTHING FROM THIS COMPANY
I purchased two sets of right angle clamping tools for a specific project I was working on. Delivery took a little longer than I’d hoped however when to product arrived I was keen to get started. Unfortunately, the thread in the clamping bolts was a smaller size than the thread on the clamping pins… this meant the product was completely unusable. I contacted the supplier and emailed through a short movie of the issue. Days passed, they then offered me a 50% discount. I rejected this as the clamps are 100% unusable.
These clamps were not cheep, I’m down $160 AUD and far from happy. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
19 November 2024
Unprompted review
Reply from Tooltekt
Hi Malcolm!
Thank you for taking the time to leave a review. While we’re truly sorry to hear about your past experience, we genuinely appreciate the honesty—it helps us grow.
Since the start of January 2025, we’ve completely revamped our customer service approach to ensure issues like this are handled faster, more transparently, and with genuine care. We've also just recently claimed our Trustpilot account and are encouraging both past and new customers to share their experiences—good or bad—so we can learn, improve, and rebuild trust.
We’d be grateful if you'd consider giving us another shot to make things right. If you're open to it, please reach out to us directly so we can offer a better resolution. You deserve a product that works and a team that has your back.
Best Regards,
Carson Knotts
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