ToolshouseReviews 

387
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its fantastic service, often highlighting the speed and efficiency of their deliveries. Many people appreciate the competitive pricing and the quality of the products received, which are often described as good value. Reviewers also note the ease of ordering and the promptness of delivery, with items frequently arriving earlier than anticipated. However, some people mentioned issues with delivery, including parcels not turning up or arriving damaged, and tracking information not being updated. A few other people also felt that customer service was unresponsive to inquiries about incorrect or faulty items, and some received products that were not as described or were incomplete.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and prompt delivery, often... See more

Product

Users describe ambiguous interactions with product, with some customers receiving exactly what they ordered,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting positive aspects such as... See more

Service

Customers had positive experiences with service, often highlighting great and excellent service, with some... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WOW! Got in touch with this company yesterday morning for some product advice, got a speedy response and the guy (Lio) did a price match for me which I really appreciated. I placed the order Saturda... See more

Rated 5 out of 5 stars

Supplied what was ordered. Well packaged and in a good condition. Comparable price but wanted to try out the company with a view to perhaps ordering further items later. Excellent delivery service of... See more

Rated 5 out of 5 stars

Have used them a couple of times, if they say they have it in stock, they have it, and their prices are competitive, so will continue to shop there, note you can pick up from there by arrangement.

Rated 5 out of 5 stars

I ordered an insinkeraytor hot water tank which arrived the following day. I'm very pleased with the product which was very easy to fit in existing place. Excellent Service.


Company details

  1. Tool Store
  2. Construction Machinery and Equipment Store

Written by the company

We guarantee the cheaper price of hand tools, power tools, painting and decorating, Workshops equipment, DIY and Gardening


Contact info

3.8

Great

TrustScore 4 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(387)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I bought a mains fuel transfer pump

I bought a mains fuel transfer pump, which is excellent. It is a heavy peace of kit which had obviously been dropped in transit resulting in the alloy base plate arriving bent. I have managed to straighten it to some degree, the packaging needs to be improved for such a heavy item. Otherwise excellent product and service.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

First class service from Toolhouse

First class service from Toolhouse,I ordered a replacement Hyundai engine which arrived within two days,the item was well packed ,it only took 30 mins to install and once installed started first time,the communication from Toolhouse regarding delivery was excellent,I wouldn’t hesitate to use Toolhouse again.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Clarke CBM1C Mortising Machine

Clarke CBM1C Mortising Machine
First off, Toolhouse were very easy to buy through, delivery was good! This is a very sturdy tool, cuts well and ideal for my workshop I have used this tool constantly since I purchased it and after a little time to get used to it am getting the job done much quicker with less fuss so yeah like it👍

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Good service, good value and great product

Ordered a Clarke Rotary Soil Sieve from toolshouse.co.uk, as it was the cheapest option I found, even after searching for it on Ebay. Very fast service - it arrived well before expected, and well packaged. The sieve is fantastic - easy to put together, and has saved so much effort in the garden.

21 June 2024
Unprompted review
Rated 1 out of 5 stars

!!SCAMMERS!

!!SCAMMERS!! DO NOT USE!!
Been waiting 2 weeks for tool bag to come, evri ‘says’ it’s in transit but when I type the tracking number in it does not exist

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Didn't deliver goods as they said I didn't give them the right address. That's a lie. I've been repeatedly asking for a refund but they are not answer me. Now that they got this review from me they have sent a discussing email. This is what they said:

Hi,

Not sure the reason you are posting a fake review, YOU know YOU provided an incomplete address, it is YOUR FAULT.
We are an honest business we are not scamming anybody, we are an small family business and people like you who is only looking to damaged our reputation is the kind of people who destroy the country
Hope all in your life and business treat you by the same way....

Best regards
Sales team
Toolshouse.co.uk

Wow....... On looking at there reviews on Google I'm not the only one that's been treated like this.

Abusive Scammers. Stay well away from them.

17 July 2024
Unprompted review
Toolshouse logo

Reply from Toolshouse

Review flagged, no based on genuine experience. Trustpilot please investigate the reviewer. NOTE: as per Stephen's profile only write back reviews, not sure if it genuine

Rated 5 out of 5 stars

Great buying experience

Bought a weed puller. Couldn't find it for under £30 anywhere else, but these guys had it for £22.
Paid for it on a Tuesday and it arrived Thursday morning. Excellent service and a great range of products.

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Wrong item sent. No customer service.

Bought Corefix screws as price good.
Wrong size sent.
No response to my several attempts to contact company.
You're still welcome to make good Toolshouse.
Order #17417

27 June 2024
Unprompted review
Toolshouse logo

Reply from Toolshouse

Hi, could you please share your orde number, we can not find any communication about this issue.

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