I ordered parts on Nov 7th and then again on November 13th. It's November 24th and when I log in to their site with my account information, it doesn't identify any previous orders. There is no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to order from them with the expanded diagrams with numbered links to each part. Parts arrived as ordered and appear to be top notch factory quality. I took off 2 stars due to confusion over del... See more
Company replied
I was on a limb here and hope that all is well and my order will be shipped like I was told by end of the week with a tracking number. I spoke to someone on their chat and we figured out what went h... See more
Company replied
Amazing online service!! Was assisted by Geff and assisted me with all my questions about my order. He answered all my questions in a timely manner and was very humble and professional throughout our... See more
Company replied
Company details
Written by the company
Welcome to ToolpartsPro.com, your ultimate destination for premium power tool and shop machinery parts, schematics, and accessories designed to meet the exact demands of industry professionals. We are a distinguished subsidiary of Toolmart Inc., based in Vista, California, and have proudly served as a direct factory distributor since 1986. At ToolpartsPro.com, we take pride in our exceptional legacy of service. With two state-of-the-art warehouses and a dedicated team of 25+ highly skilled professionals in Southern California, we maintain an extensive inventory valued at millions of dollars. This enables us to process most orders with unparalleled efficiency, often shipping on the very same day. Our unwavering commitment to excellence is showcased through the prestigious brands among which are industry-leading names, including Makita, Milwaukee, Delta, Bosch, Dewalt, Black and Decker, Hitachi, Fein, Powermatic, Porter Cable, Metabo, Panasonic, Husqvarna, Honda, Festool, Dremel, Ridgid, Craftsman, Bostitch, Champion, Chicago Pneumatic, CST-Berger, Devilbiss, Duo-Fast, Emglo, Generac, Hardin, Interstate Pneumatics, Interstate Safety, Jenny, Jet, Karcher, Max, MK Diamond, Oasis Machinery, Paslode, Ramset, Wilton, Big Horn, and many more. We offer the best web prices With expedited shipments via the United States Postal Service (USPS) & FedEx, our affordably priced tool parts swiftly reach your desired location. Furthermore, our vast inventory, comprising thousands of tool parts and accessories, ensures that you complete your projects with precision. We are dedicated to providing personalized service. If you can't find a specific item, we encourage you to reach out to our team of seasoned professionals using the provided communication channels.
Contact info
2117 Industrial CT, 92081, Vista, United States
- 888-982-6540
- sales@toolpartspro.com
- toolpartspro.com
2.9
Average
31 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The checkout procedure was frustrating
The checkout procedure was frustrating. You have to choose how you were paying before knowing the shipping charges. In my case it was logging into paypal. I was buying a lightweight $5 part and, of course, the shipping was higher than the part.
9 August 2023
Reply from ToolpartsPro
Hello Howard,
Thank you for sharing your feedback with us. We apologize for any challenges you experienced during the checkout process. Your input is valuable, and we'll work to improve our checkout procedure to provide a more transparent and convenient experience for our customers.
We appreciate your business and hope to serve you better in the future.
Best Regards,
Geff
Toolpartspro Customer Care
Where’s my order
9 August 2023
Reply from ToolpartsPro
Hello Michael,
We're delighted to confirm that your order has been successfully delivered to you within our standard 2-3 week timeframe. If you have any questions or need assistance, please reach out to our support team at sales@toolpartspro.com.
Your feedback is important to us, and we kindly request you to consider revising your review based on your positive experience.
Thank you for choosing us.
Best regards,
Geff
Toolpartspro Customer Care
Easy and fast to get the part and very fast for shipping
the part is of very good quality easy to install perfect fit thank you very much
9 August 2023
Reply from ToolpartsPro
Hello Angel,
Thank you for the awesome feedback! We're really glad that you found the whole process easy and fast – from getting the part to the speedy shipping. And it's fantastic to know that the part was top-notch quality and a breeze to install. We're here for you anytime you need anything.
Thanks for choosing us!
Best regards,
Geff
Customer support team
Toolpartspro
After order was placed - would use them again
After order was placed, my Paypal account was debited, my order # appeared on your website, but no confirming email was sent (the order said it would be). I waited a few days and sent a message requesting confirmation. I did finally receive an email. Still have not received any followup on when delivery is expected. There was some statement about 3 weeks, but nothing more definite. You also sell on ebay, which is where I found your store. No mention was made on parts items being backordered. Still, no answer on when to expect delivery for my parts. Update to above: I received an email saying that my parts were being shipped, along with a tracking number to follow their path. The parts arrived in new condition, and were exactly as described. The parts and prices were what I was expecting from the transaction. Communication was the problem, but turned out ok in the end. After dealing with them, I'd go back and use them again, if I needed items, and recommend them to others.
4 August 2023
Reply from ToolpartsPro
Hello William,
We deeply regret the inconvenience you've experienced regarding your recent order. We apologize for any confusion or delay in the confirmation email you were expecting. We take full responsibility for this oversight and appreciate your patience.
We've reviewed your order, and it has indeed been shipped and delivered on 21st August 2023 under the tracking number 9400116901412317808168 via USPS.
Regarding the potential backorder situation, we apologize for any lack of clarity in our communication. However, please note that none of your items were on back order. Instead, they were specially ordered from the manufacturer with an estimated lead time of 2-3 weeks. As soon as we received your items, we promptly shipped them out to you.
We value your feedback and are committed to improving our communication processes. Your satisfaction is our top priority, and we kindly ask for your understanding and consideration in revising your review.
If there's anything else we can assist you with or if you have further questions about your order, please don't hesitate to reach out to us at sales@toolpartspro.com.
Best regards,
Geff
Customer support team
Toolpartspro
I haven't received the part I ordered…
I haven't received the part I ordered as of 8/17/23. I don't even have any idea if the parts have even shipped yet.
8/24/23. Changed to 5 stars because the item was shipped out a day after the review. You can't rate an item or company properly until the transaction is completed. More information after an order is placed as to estimated shipping time would help.
10 August 2023
Reply from ToolpartsPro
Hello Robert,
We apologize for any confusion or inconvenience you've experienced regarding the delivery of your ordered part. We'd like to inform you that your order was shipped on 8/18/2023 under tracking number 9400116901412317800704 via USPS. Considering that you placed your order on 8/10/2023, the shipping time of 8 days is faster than our usual lead time of 2-3 weeks.
We understand how important it is for you to receive your order in a timely manner, We appreciate your patience as we worked to ensure your order reached you as soon as possible.
We kindly ask if you would consider revising your review based on the updated information. Your satisfaction is important to us, and we're here to address any further questions or concerns you might have.
Thank you for your understanding,
Best regards,
Geff
Customer support team
Toolpartspro
Just like having the original parts
Parts exactly as described. Fit and function were perfect.
9 August 2023
Reply from ToolpartsPro
Hello Eric,
It's music to our ears!
Having the parts feel just like the original is exactly what we aim for. We're thrilled that they matched the description perfectly and fit and functioned perfectly. Thanks a million for your kind words and for trusting us with your needs.
Best regards,
Geff
Customer support team
Toolpartspro
Completely wrong parts were sent.
Completely wrong parts were sent.
Also customer service is a nightmare to get in contact with. I’m unsure how to get this rectified.
9 March 2023
Reply from ToolpartsPro
Hello Derk,
We're really sorry for any inconvenience caused.
To get this sorted out as quickly as possible, could you please reach out to us at sales@toolpartspro.com? If you provide us with your order details and let us know about the issue, we'll jump right in to help you out.
Your feedback matters a lot to us, and we're committed to making things right. Thanks for your patience, and we're looking forward to getting this resolved for you.
Best regards,
Geff
ToolpartsPro Customer Care
My questions were not answered
My questions were not answered, and the text representative stopped responding completely!!! If I ever get a tracking number and my parts I will be saying goodbye to Toolspartpro!!!
9 August 2023
Reply from ToolpartsPro
Hello Chris,
We apologize for the inconvenience you faced during the live chat interaction. Our team was assisting other customers at that moment, and unfortunately, we missed your questions.
Rest assured, we're here to help you. Your order has been shipped under tracking 9400116901412317869022 via USPS, and it's scheduled to be delivered on August 28, 2023, Monday. If you have any further questions or concerns, please don't hesitate to reach out to us at sales@toolpartspro.com. We value your business and would like to make things right for you.
Thank you for your understanding, and we hope to have the chance to provide you with a better experience in the future.
Best regards,
Geff
Customer support team
Toolpartspro
HORRIBLE CUSTOMER SERVICE
So far I'm over 2 weeks into my attempt to purchase a part from this company. Customer service is non-existent... calls and emails go unanswered. I have no idea how in the world a company can continue to stay in business with such poor customer service. Will likely file a complaint with PayPal to reject the payment and go to a better company for the parts I need. Update: I did finally get my parts but I honestly thought had just taken my money because there was ZERO communications from them and I was never able to call anyone... fortunately, one day, my parts just showed up. I upgraded my review to 3 stars after the company finally reached out to me in an attempt to make things better. It seems like they actually may be making an attempt to improve their customer experience but I'll have to wait and see. It is at least promising that they reached out to me.
4 March 2023
Unprompted review
Complete professionals
First let me start by saying their customer service is one of the best I’ve seen in a long time. Also the selection of tool parts is beyond excellent. The prices are amazing and the quality is great.
I had a problem with Usps loosing my package… but the customer service was on top of it… they re-sent another order without charging me… awesome !!!
This is the type of company that is worth doing business with…
Above and beyond , old school …
I am now a customer for life . I totally recommend them.
13 December 2022
Unprompted review
Reply from ToolpartsPro
Dear customer,
We're truly honored by your kind words. Our team works hard to provide top-notch customer service, and we're thrilled to have exceeded your expectations. It's fantastic to hear that our selection, prices, and quality hit the mark for you.
We're sorry to hear about the USPS mishap, but we're delighted that our customer service team was able to swiftly resolve the issue by sending another order your way. Your loyalty means the world to us, and we're excited to have you as a customer for life.
Thanks for recommending us – we can't wait to continue serving you with the best we've got.
Warm regards,
Geff
Customer support team
Toolpartspro
3 months delivery!
This tool part supply company advertises 1 - 2 weeks to get your part to you. It should read 1 - 3 months. My calls went unanswered. My voice messages were not returned. I will give them the benefit of doubt in the fact that we are amidst a pandemic, but doing business and customer service should still be #1. Maybe they know I have conservative views and am a Republican and are treating me like Google, Youtube, Facebook, CNN, MSNBC, ABC and CBS treat the news. Do you think? "Come on, Man." - Dementia Biden
7 August 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.