Never got any sort of confirmation for…
Never got any sort of confirmation for the order ,customer service telephone number does not exist, some with email address.Have reported it as fraud .
14 March 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Toolmaster.shop is onderdeel Mastershops en richt zich op het online verkopen van o.a. handgereedschappen en elektrische gereedschappen van alle A-merken.
Contact info
Netherlands
- info@mastershops.nl
- toolmaster.shop
2.6
Poor
18 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never acknowledged the order.
Never acknowledged the order.
Never acknowledged the money clearing from my account.
No point of contact on false phone number on site.
No reply to the web chat from site.
Sent a final email to them giving them 24 hours to make contact, if not will be reporting them as a fraudulent company.
5 March 2026
Unprompted review
Excellent customer service
I wanted to order a Gedore set of flare wrenches (no. 400) but the Gedore set had some strange combinations and I wanted a specific size 9 to be included such that my wrench set was complete and more relevant to me. As Toolmaster sells both the set and the individual one, Rudy from Toolmaster managed to come up with a plan for me that works. I appreciate the flexibility Toolmaster offered and the good followup service. I am very happy with Toolmaster and will look to them when considering other tools that I need.
10 July 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.