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Tonal Reviews 

945
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 839 reviews, reviewers overwhelmingly had a great experience with this company. People frequently point out that the durable home equipment saves valuable space while providing a challenging, fully customizable workout routine that yields truly noticeable physical results and strength improvements over time. Consumers love how convenient it is to use daily, praising the intelligent design and engaging professional trainers that make exercising at home both fun, accessible, and highly effective. However, some reviewers were not happy with customer service and technical support, pointing out troublesome repair scheduling, unexpected hardware malfunctions, and difficulties receiving timely assistance when equipment arrives damaged.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the solid build, flexibility, and... See more

User experience

Clients share positive opinions on user experience, highlighting how the convenience and flexibility make it... See more

Quality

Consumers find quality to be positive, highlighting that the gear is solid and represents the best piece of... See more

Service

Users describe ambiguous interactions with service, with many customers praising professional coaches,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much... See more

Company replied

Rated 5 out of 5 stars

I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a lit... See more

Company replied

Rated 5 out of 5 stars

The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help m... See more

Rated 5 out of 5 stars

Tonal provides the structure that I need to commit to an exercise program, so essential to a guy in his mid-70's. The huge choice of programs makes it possible to find some that work for me, such as... See more

Company replied


Company details

  1. Physical Fitness Program
  2. also in
  3. Fitness and Nutrition Service
  4. Fitness Equipment Store
  5. Personal Trainer

Written by the company

Tonal is the ultimate system for your strongest self. Tonal learns your abilities, selects the right challenges, and adjusts as you improve, so every workout stays personalized and effective. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

945 reviews

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Replied to 95% of negative reviews

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4.5

All reviews

(945)

778 reviews in the last 12 months

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Rated 5 out of 5 stars

I love this machine and the workouts…

I love this machine and the workouts with the different trainers. It pushes me when I need it to and it has completely changed the way I workout. I was struggling to find consistency with my work/life balance and the convenience of Tonal has positively influenced that.

24 October 2026
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Reply from Tonal

Thank you for sharing your experience. We’re thrilled to hear Tonal has helped you stay consistent while balancing work and life. It’s wonderful that the variety of trainers and workouts continues to challenge and motivate you.

Rated 5 out of 5 stars

Excellent Experience

21 October 2026
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Reply from Tonal

Thank you for the wonderful feedback. We’re so glad you’ve had an excellent experience with Tonal, and we appreciate you taking the time to share it with us.

Rated 5 out of 5 stars

Best thing I have ever spent money on.

Best thing I have ever spent money on.

23 October 2026
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Reply from Tonal

That means so much to hear. Thank you for sharing your feedback and for choosing Tonal to support your fitness journey. We’re thrilled that it has been such a worthwhile investment for you.

Rated 5 out of 5 stars

Going strong for 6 years

We have had Tonal for about 6 years and absolutely love it. I hate the gym, especially working out in front of strangers. Tonal gives me the ability to exercise on my own terms, when I want, and how I want.

23 October 2026
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Reply from Tonal

Thank you for being part of the Tonal community for six years. We love hearing that Tonal has given you the freedom to work out privately, comfortably, and on your own schedule. We’re so glad it has been a lasting part of your fitness routine.

Rated 5 out of 5 stars

The ability to workout from home

I’m have been a big Tony Horton fan for sometime mow.

15 October 2026
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Reply from Tonal

Thank you for sharing your feedback. We’re happy to hear that having the ability to work out from home has been valuable to you. We hope Tonal continues to make it easy and convenient to stay active.

Rated 5 out of 5 stars

The decice is great

The decice is great, inetractive, easy to use, has lasted well.

21 October 2026
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Reply from Tonal

Thank you for your review. We’re glad to hear that you find Tonal interactive and easy to use, and that it has continued to serve you well over time. We truly appreciate your support.

Rated 5 out of 5 stars

I’ve used my Tonal consistently for…

I’ve used my Tonal consistently for over 5 years. We bought it so it could be my fitness motivator after I retired at age 65 and it has been just that. My strength score has tripled. My engagement has been high. My results would have been unthinkable without my Tonal.

22 October 2026
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Reply from Tonal

Thank you for sharing such an inspiring story. We’re thrilled that Tonal has helped motivate you since retirement and that you’ve seen such impressive progress in your strength score. Tripling your strength score is an incredible achievement, and we’re honoured to have been part of your journey.

Rated 4 out of 5 stars

Overall I am very happy with my Tonal

Overall I am very happy with my Tonal. The workout content is great and I am especially pleased with the AI generated daily workouts. The only downside is no Spotify integration.

22 October 2026
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Reply from Tonal

Thank you for sharing your feedback. We’re so glad to hear you’re enjoying the workout content, especially the AI-generated daily workouts. We appreciate your suggestion about Spotify integration and understand how having your own music available could make your workouts even more enjoyable. We’ll be sure to share your feedback with our team.

Rated 5 out of 5 stars

Tonal has been the best investment

Tonal has been the best investment!
I absolutely have loved…
1st Tonal does NOT let you cheat.
2nd Tonal always challenges you!
3rd If you need assistance, Tonal is absolutely your spotter.
4th there are workouts for EVERY level!! I mean EVERY LEVEL!!
5th but bot least…. I DON’T have to leave the house! I can do my thing 24-7!!

19 October 2026
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Reply from Tonal

Thank you for sharing such thoughtful feedback. We love hearing that Tonal challenges you, supports you like a spotter, and offers workouts for every fitness level. Most of all, we’re glad you can enjoy effective workouts from the comfort of home, whenever it works best for you.

Rated 5 out of 5 stars

I LOVE my Tonal!

I LOVE my Tonal!! The coaches are only getting better. That is honestly the very best part of Tonal. I always loved Gabby, but Joe, Woody, and Ackeem are AMAZING!! I wish I could use it more often, but I know I wouldn’t ever get a workout in if I didn’t have it.

Also, I’ve had it for years. The only maintenance has been a few batteries for the handles! It has worked beautifully the whole time!

19 October 2026
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Reply from Tonal

Thank you for sharing your enthusiasm. We’re so happy to hear you’re enjoying the coaches and that Tonal has helped you stay consistent over the years. It’s also wonderful to hear that your equipment has continued to work beautifully with minimal maintenance.

Rated 5 out of 5 stars

Pricey but worth every penny

I’ve been a tonal user since 2021 and use it multiple times per week without fail. It’s amazing technology and the metrics keep me motivated. The coaches are fantastic as are the programs. Though the price tag was hard to swallow, I found it to be a worthwhile investment and would do it again.

19 October 2026
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Reply from Tonal

Thank you for being a Tonal member since 2021. We’re glad to hear that the metrics, coaches, and programs have kept you motivated and that Tonal has become a worthwhile investment. We truly appreciate your continued support.

Rated 5 out of 5 stars

Love it

Love it. The thought of going to the gym is just not an option having tonal at home

1 October 2026
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Reply from Tonal

Thank you for sharing your feedback. We’re so glad Tonal has made working out at home a better fit for your lifestyle. We appreciate you choosing Tonal as part of your fitness routine.

Rated 5 out of 5 stars

Love my tonal

Love my tonal. Variety of exercises, enough weight ,instructional video, etc

21 October 2026
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Reply from Tonal

Thank you for the kind review. We’re happy to hear you’re enjoying the variety of exercises, instructional content, and available weight. We hope Tonal continues to keep your workouts engaging and effective.

Rated 5 out of 5 stars

Love the diversity of classes and…

Love the diversity of classes and instructors. Love how little space it takes up.

19 October 2026
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Reply from Tonal

Thank you for sharing your feedback. We’re glad you’re enjoying the variety of classes and instructors, along with Tonal’s compact design. It’s great to hear that the experience fits so well into your space and routine.

Rated 5 out of 5 stars

No complaints

I've had tonal about 4 years and have no complaints with the system itself. It runs great and I use it fairly regularly.

I wish the subscription was a bit cheaper given the price of the system, but that's my only complaint.

21 October 2026
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Reply from Tonal

Four years of regular workouts are fantastic! We’re glad your Tonal has continued to run well and support your routine.

We also appreciate your honest feedback about the membership cost. Please contact our Support team at support@tonal.com so we can learn more about your concerns and see how we may best support you.

Rated 5 out of 5 stars

Convenient and Powerful. Love it!

I have had a tonal for many years and it's a core part of my daily routine. I am the strongest I've ever been because of it. I love how it tracks and automatically sets and increases your weight for each movement as you get stronger. The convenience of a great workout at home, especially with small kids, allows me exercise way more often than I otherwise would.

20 October 2026
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Reply from Tonal

It’s wonderful to hear that Tonal has been such an important part of your daily routine and has helped you become stronger than ever. Being able to fit in a great workout at home, especially with small kids, can make such a difference. Thanks for sharing!

Rated 5 out of 5 stars

Just a great all around product

Just a great all around product. The programs really help mix up my workouts and do different movements.

18 October 2026
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Reply from Tonal

We’re glad the programs help keep your workouts fresh and encourage you to try different movements. Thanks for sharing your experience!

Rated 5 out of 5 stars

Great home gym workout

Great coaches, specialized plans. Easy to move between sets and blocks. Heavy enough weight to matter.

16 October 2026
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Reply from Tonal

It sounds like you’ve found a great rhythm with Tonal. We’re glad you’re enjoying the coaches, specialized plans, smooth transitions, and challenging weight options!

Rated 5 out of 5 stars

Classes keep me motivated!

The classes are just the right length to keep me coming back and still be able to move after my workouts. The instructors are so upbeat and positive - I absolutely need their good vibes and positive outlook to stay motivated.

17 October 2026
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Reply from Tonal

We love that the class lengths and upbeat coaches help keep you coming back. And we agree: a little post-workout soreness is worth it when you have such good energy and motivation along the way!

Rated 5 out of 5 stars

Amazing

It is absolutely great having a full gym in my home without having to go outside anywhere else. Feedback and workouts and programs are all amazing. There is definitely something for everyone depending on your fitness goals and journey. Would highly recommend it.

20 October 2026
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Reply from Tonal

A full gym at home really is hard to beat! We’re so glad you’re enjoying the workouts, programs, and feedback, and that Tonal has something to support every kind of fitness goal.

Thanks for recommending us!

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