Toms Garage Doors Reviews 

625
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 602 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff for being exceptionally polite, knowledgeable, and arriving precisely on time to resolve urgent garage door problems. People deeply appreciate the remarkably fast response times, smooth communication, and efficient overall service when booking emergency appointments. Some people were dissatisfied with the pricing, noting that certain repair costs and quotes felt exceptionally expensive compared to online parts. Consumers occasionally experienced situations where initial estimates were significantly reduced after discussion, or felt completely disproportionate to the brief duration of the actual work performed.

What people talk about most

Service

Clients share satisfaction regarding the service, noting that engineers arrive promptly, work efficiently,... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are polite, knowledgeable,... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers feel that the services and parts are... See more

Response time

Reviewers mention positive feedback about response time, highlighting fast replies and same-day or next-day... See more

Product

Consumers find product performance mixed, noting that technicians efficiently resolved issues like broken... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say Door Excellent. Engineers/ Door fitters excellent. Officer OK when I could get an answer. Tried email. Several occasions. Response times to be honest not great. BUT we got there on t... See more

Rated 4 out of 5 stars

Appointment quickly made, engineer on time explained what he thought was the actual problem then gave me 3 options of repair. Costed via his office within 5mins & job sorted effectively by the engine... See more

Rated 4 out of 5 stars

Very friendly and efficient engineers.Turned up on time and initially found the cause of the problem and quickly provided the component to fix the problem. Because of the complex issue another engine... See more

Rated 4 out of 5 stars

easy to book time slot,fitter arrived on time.The replacement parts were fitted quickly. The price was on the expensive side for the Springbox when you research the parts yourself. this carries a thr... See more


Company details

  1. Garage Door Supplier

Written by the company

Same-Day Garage Door Repairs — Trusted Local Engineers


Contact info

4.2

Great

TrustScore 4 out of 5

625 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(625)

619 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had emergency with up-and-over…

Had emergency with up-and-over motorised double door. Support collapsed on one side, bringing door down on to roof of car. Tom's was approachable and helpful. Repairs were provided speedily and efficiently with minimum fuss at reasonable cost.

19 October 2026
Rated 5 out of 5 stars

great service.

Sirs, your engineer was very prompt, helpful and efficient and polite, albeit a bit expensive. he sorted the malfunction quickly, many thanks.
We contrasted your response to that of Garolla who
made and fitted the garage door, they are quite frankly grim/hopeless.

19 October 2026
Rated 1 out of 5 stars

Total rip off

Total rip off. Charged £550 to replace 2 cables and took a week to do it. And then sent another invoice having already paid! My own fault - should've looked for a local company, but was mislead by this national outfit showing a local phone number. The fitter did a good job.

19 October 2026
Rated 5 out of 5 stars

Our garage door broke on a Saturday and…

Our garage door broke on a Saturday and we rang toms garage doors who sent someone out to us within 2 hours . Really nice guy who sorted the problem and it’s been fine since . Great service especially at the weekend

19 October 2026
Rated 5 out of 5 stars

Garage door

They came out to our garage door prompt manage to sort it out the first time but only lasted a few week but then came out a second time and refixed it and at the moment all seems good and working well

19 October 2026
Rated 5 out of 5 stars

Roller door emergency call out

The engineer was really good. Resolved the issue very quickly and gave us some useful advice for moving forward. Very good service for the call out fee.

17 October 2026
Rated 1 out of 5 stars

Man didnt turn up to start with .

Man didnt turn up to start with .
Repair last 1 month, wasn't guaranteed as promised as only a repair with new parts are guaranteed apparently , not what I was told at the time, and I was charged twice, although did get the second payment back.

17 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look