Toms Garage Doors Reviews 

624
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 602 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff for being exceptionally polite, knowledgeable, and arriving precisely on time to resolve urgent garage door problems. People deeply appreciate the remarkably fast response times, smooth communication, and efficient overall service when booking emergency appointments. Some people were dissatisfied with the pricing, noting that certain repair costs and quotes felt exceptionally expensive compared to online parts. Consumers occasionally experienced situations where initial estimates were significantly reduced after discussion, or felt completely disproportionate to the brief duration of the actual work performed.

What people talk about most

Service

Clients share satisfaction regarding the service, noting that engineers arrive promptly, work efficiently,... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are polite, knowledgeable,... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers feel that the services and parts are... See more

Response time

Reviewers mention positive feedback about response time, highlighting fast replies and same-day or next-day... See more

Product

Consumers find product performance mixed, noting that technicians efficiently resolved issues like broken... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say Door Excellent. Engineers/ Door fitters excellent. Officer OK when I could get an answer. Tried email. Several occasions. Response times to be honest not great. BUT we got there on t... See more

Rated 4 out of 5 stars

Appointment quickly made, engineer on time explained what he thought was the actual problem then gave me 3 options of repair. Costed via his office within 5mins & job sorted effectively by the engine... See more

Rated 4 out of 5 stars

Very friendly and efficient engineers.Turned up on time and initially found the cause of the problem and quickly provided the component to fix the problem. Because of the complex issue another engine... See more

Rated 4 out of 5 stars

easy to book time slot,fitter arrived on time.The replacement parts were fitted quickly. The price was on the expensive side for the Springbox when you research the parts yourself. this carries a thr... See more


Company details

  1. Garage Door Supplier

Written by the company

Same-Day Garage Door Repairs — Trusted Local Engineers


Contact info

4.2

Great

TrustScore 4 out of 5

624 reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(624)

619 reviews in the last 12 months

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Rated 1 out of 5 stars

Refused work based on excessive quote.

Refused work based on excessive quote.
Initial quote to replace 2 cables £356.
Refused. Then offered £240. Refused.
Finally offered £200. Not a chance.
If offered £200 initially may well have taken - very pleased not to have given them my money.
Job done by local firm, admittedly a few days later but for half the initial Toms quote.
Rapid and friendly service - ridiculous price.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Tells you the problem with out going you need a new garage door, fixed the problem with the up and over door, honest company and I will always use Toms garage doors.

19 October 2026
Rated 5 out of 5 stars

Highly recommended and a superb job.

Although the first roller set was too big for the size of the garage, the guys still fitted the electronics and ordered the smaller set. It arrived within a couple of weeks and was fitted within 1 hour because the electronics were already fitted.
We are really pleased with the job and it works great.

19 October 2026
Rated 5 out of 5 stars

My experience of Toms Garage Doors was…

My experience of Toms Garage Doors was outstanding from first to last.
I engaged three local garage door companies to visit the garage, assess the work required and outline whether a repair was feasible. One company said, after an initial inspection, that they would return again for a full diagnosis and quotation marks. A date and time was agreed upon but they never showed again.
Another company charged a fee of £20 for a preliminary visit which would be deducted off the final cost.
On arrival they told me that the garage required far more repairs and replacement of parts that I knew were so unnecessary. On return to their office they claimed that the parts were no longer available and that they could not do the work. They kept the £20.
Clearly a scam.
Finally I got in touch with Tom’s Garage Doors who came out to assess the situation. Clearly one of the springs was broken and needed replacing.
They advised that both springs should be replaced at the same time.
The quotation was nearly as close for two New springs as other companies were quoting for one. The springs were available but required to be ordered from the EU.
Two fitters arrived with both springs two weeks later. Both men were polite, courteous, and clearly professional in their work. In a couple of hours the door was opening and closing as if new.
I cannot recommend this company enough. From the receptionist and clerical staff I spoke to right through to the fitters and finished result the quality of the service was exceptional.
I would suggest you go no where else.
Very satisfied customer, Bridgend.

19 October 2026

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