I would say Door Excellent. Engineers/ Door fitters excellent. Officer OK when I could get an answer. Tried email. Several occasions. Response times to be honest not great. BUT we got there on t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Same-Day Garage Door Repairs — Trusted Local Engineers
Contact info
United Kingdom
- tomsgaragedoors.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refused work based on excessive quote.
Refused work based on excessive quote.
Initial quote to replace 2 cables £356.
Refused. Then offered £240. Refused.
Finally offered £200. Not a chance.
If offered £200 initially may well have taken - very pleased not to have given them my money.
Job done by local firm, admittedly a few days later but for half the initial Toms quote.
Rapid and friendly service - ridiculous price.
Far too expensive 150 pound part cost…
Far too expensive 150 pound part cost 720 pounds to fit and it was the sockets at fault not the box so still had to find electrican to rectify the problem complete rip off
The engineer was on time
The engineer was on time, assessed the situation thoroughly and was able to remedy the problem immediately.
Excellent service from initial contact
Excellent service from initial contact, right the way through to diagnosis & fix!
Mike the engineer was fast and informative .
I went from looking for a new door to a much better option, (repair) thanks to Toms Garage Doors.🌟🌟🌟🌟🌟
Very efficient
Very efficient. Work completed quickly and expertly. Cant fault the service at all.
Satisfactory but Pricey
Felt it was a hefty price for what turned out to be a 15 minute job. The garage door is working fine now so I can't complain about the outcome.
My door fell off and they came out…
My door fell off and they came out quickly and repaired the door they also gave me a discount and the workman was very efficient and helpful.
Great service
Great service, Tells you the problem with out going you need a new garage door, fixed the problem with the up and over door, honest company and I will always use Toms garage doors.
Highly recommended and a superb job.
Although the first roller set was too big for the size of the garage, the guys still fitted the electronics and ordered the smaller set. It arrived within a couple of weeks and was fitted within 1 hour because the electronics were already fitted.
We are really pleased with the job and it works great.
No work done due to high quote
My experience of Toms Garage Doors was…
My experience of Toms Garage Doors was outstanding from first to last.
I engaged three local garage door companies to visit the garage, assess the work required and outline whether a repair was feasible. One company said, after an initial inspection, that they would return again for a full diagnosis and quotation marks. A date and time was agreed upon but they never showed again.
Another company charged a fee of £20 for a preliminary visit which would be deducted off the final cost.
On arrival they told me that the garage required far more repairs and replacement of parts that I knew were so unnecessary. On return to their office they claimed that the parts were no longer available and that they could not do the work. They kept the £20.
Clearly a scam.
Finally I got in touch with Tom’s Garage Doors who came out to assess the situation. Clearly one of the springs was broken and needed replacing.
They advised that both springs should be replaced at the same time.
The quotation was nearly as close for two New springs as other companies were quoting for one. The springs were available but required to be ordered from the EU.
Two fitters arrived with both springs two weeks later. Both men were polite, courteous, and clearly professional in their work. In a couple of hours the door was opening and closing as if new.
I cannot recommend this company enough. From the receptionist and clerical staff I spoke to right through to the fitters and finished result the quality of the service was exceptional.
I would suggest you go no where else.
Very satisfied customer, Bridgend.
An extremely prompt and professional
An extremely prompt and professional service. I was very satisfied and impressed with the service.
Great service but very very expensive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
