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Company details
Written by the company
Europe's largest TOMEI Japan dealer!
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- 02033888444
- support@tomei.uk
- tomei.uk
3.9
Great
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I receive wrong DPD tracking number.
I receive wrong DPD tracking number and parcel was untraceable.
4 March 2024
Reply from TOMEI UK
Dear DMYTRO,
Thank you for bringing to our attention the issue with tracking your recent order. After reviewing the details, we confirmed that the DPD tracking number provided, 3854316811, along with the parcel number 15503854316811*20518, was indeed correct. It shows that your item was delivered successfully the following day, less than 24 hours from placing your order. It appears the confusion arose from difficulties in tracking the parcel on DPD's website, which we're more than willing to assist with in the future to ensure a smoother experience.
Now that we've clarified the situation and confirmed the successful delivery of your order, we hope that this has resolved any concerns you had with our service.
Understanding the impact of customer feedback, we kindly ask if you would consider updating your review and rating to reflect the resolution of this issue and your overall experience with us. Your feedback is invaluable, not only for our continuous improvement but also in assisting other customers in their decision-making process.
If there's anything more we can do or if you have further questions, please don't hesitate to reach out directly. Your satisfaction is our top priority.
Thank you for choosing us, and we look forward to your updated feedback.
Best regards,
The Customer Service Team at TORQEN
Impeccable services
Impeccable services, the parts arrive quite quickly and the prices are quite good. Very good relationship with customers.
19 October 2023
Unprompted review
Quick response on enquiry & fast…
Quick response on enquiry & fast delivery!
This shift knob is amazing, compared to stock one Tomei is has better handling & shifting response.
28 June 2023
Unprompted review
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