Tolley Badges Reviews 1,278

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who provide great support throughout the process. Many people appreciate the high quality of the products, noting that the badges are well-designed and made. Reviewers frequently mention the efficiency and speed of order fulfillment, often receiving their items ahead of schedule. However, some customers also noted that an order took longer than expected, while others experienced discrepancies between the approved design and the final product, particularly with colors.

What people talk about most

Service

People report positive experiences with service, consistently highlighting its excellence from start to... See more

Product

Reviewers highlight positive aspects of product, consistently praising the high quality, design, and overall... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, friendliness, and knowledge.... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of badges received.... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class from initial enquirie to recieving the goods. Dealt with by a real human being without a script and only happy to help us achieve our goal of purchasing some badges. Simply the best way to... See more

Company replied

Rated 5 out of 5 stars

The team at Tolley badges have been brilliant with their support though the badge making process for our Guide County trip! They were able to give us an accurate quote, support with design recommend... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Tolley badges. Efficient communication and great final badge design! The designer was very happy to tweak a few times, and 100 badges were delivered swiftly in time for our Scou... See more

Company replied

Rated 5 out of 5 stars

The service was great from start to finish. Prompt response from Carole after the initial enquiry, she understood what we were after, all the way through production and to despatch. The order was exac... See more

Company replied


Company details

  1. Promotional Item Store

Information provided by various external sources

Est 1964. Tolley Badges is one of the largest suppliers of quality machine embroidered badges, woven badges and metal badges in the United Kingdom.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good design service

Good design service. good value .delivered
On time
All round excellent service

18 May 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you for your great feedback and order with us. :)

Rated 5 out of 5 stars

Great Guide camp badges

Excellent advice, support, products and delivery. Respond really quickly to queries.

12 May 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you so much for your lovely review and order with us.

Rated 5 out of 5 stars

Always great customer service and…

Always great customer service and excellent product.
Wouldn't use any other company for badges.

12 May 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you Sue. It is always a pleasure being of service. Thank you for your constant loyal orders with us.

Rated 5 out of 5 stars

Highly recommended

They get to know their regular customers and treat them like friends. Maybe not the cheapest, but the service is excellent, they are really helpful too and you end up with quality badges.

12 May 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you so much for your lovely review. It is always a pleasure producing your badges for your and being in contact over many many years. Thanks again ❤

Rated 1 out of 5 stars

I do not recommend

Unfortunately despite having placed two previous orders which were excellent, we placed an order for some inportant badges and they arrived different to the approved design. One of colours were so far from what was agreed that the badge was completely washed out. Unfortunately the customer service at this point also left a lot to be desired. For this reason I would not recommend tolley badges 😔

11 May 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you for taking the time to leave your feedback.

We are naturally very disappointed to hear that this latest order did not meet your expectations, particularly after the success of your previous two orders with us.

As discussed during our correspondence, the badges were produced based on the approved artwork provided prior to manufacture. We do advise customers during the approval process that colours can vary from screen to screen and between artwork and final production unless specific Pantone references or physical samples are supplied for exact matching purposes. Without a Pantone reference, we can only colour-match as closely as possible to the artwork visible on our production screens. During our discussions, you also confirmed that you were not trying to match a specific colour and that a range of yellow shades would have been acceptable provided they were reasonably close to the approved artwork.

That said, we fully appreciate that you were unhappy with the final appearance of the yellow thread used on this occasion. Whilst we respectfully maintained our position regarding the production process followed, we did still work with you to reach a mutually agreed resolution in recognition of your concerns and previous custom.

We are sorry that you feel dissatisfied with both the product and the service received, as this is never the experience we aim to provide.

We genuinely appreciate your previous support and recommendations, and we wish you and your scout group all the very best moving forward.

Rated 5 out of 5 stars

Fantasic service currently this year i…

Fantasic service currently this year i have put through 3 orders with more to come and perfect service and communication each time.

14 April 2026
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Reply from Tolley Badges

Thank you so much Ashley. It has been a real pleasure being of service for your orders this year. We look forward to more in the future :)

Rated 5 out of 5 stars

Prompt exchange of emails.

Prompt exchange of emails.
Badges arrived about 10 days sooner than expected.

5 May 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you Sheila. It is always a pleasure. :)

Rated 5 out of 5 stars

Perfect

I use Tolley every year, sometimes several times and it is always a happy experience. Staff are helpful and listen! Badges are always good quality, well designed and made.
Thank you for a great service.
Bronia

10 April 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you so much for your lovely review and continued loyal orders with us over the years. It is always a pleasure producing your orders for you. Many thanks

Rated 5 out of 5 stars

Wonderful communication and…

Wonderful communication and confirmation of what was wanted, lovely result on the badges too. Very happy and will come back

29 April 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you so much for wonderful feedback. It was a pleasure being of service. We look forward to producing more badges for you in the future.

Rated 5 out of 5 stars

The badges were designed from a rough…

The badges were designed from a rough sketch and arrived a week earlier than requested.
I wouldn't use any other badge manufacturers for special reasons as Tolley always delivers.

27 April 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you so much for your kind feedback. I shall pass on your kind words to the team :)

Rated 5 out of 5 stars

Easy to order

Easy to order, pay, great products

27 April 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you for your great rating and review. :)

Rated 5 out of 5 stars

Scout Group anniversary bespoke badges

Absolutely great service & made our Scout Group anniversary even more special with our bespoke badges, thoroughly recommended.

1 April 2026
Tolley Badges logo

Reply from Tolley Badges

Thank you so much for your lovely feedback. It was a pleasure producing your badges :)

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