Toja GridReviews 

762
TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

We have several of these Toja grid kits set up in our backyard in Southern California. The 4x4 structures have worked well. However, all of the shade stitching has been deteriorated year by year a... See more

Rated 3 out of 5 stars

Received product fairly quickly with good shipping updates. I found the welds to be rather cheap looking considering the weight that these are meant to hold. The brackets themselves looked a little mo... See more

Company replied

Rated 1 out of 5 stars

These brackets are a joke and unsafe. We followed the instructions to build a pergola and as we lifted to install the last posts the welds failed and buckled. After reaching out to the manufacturer th... See more

Company replied

Rated 1 out of 5 stars

Poor quality and terrible customer service. Second hammock that tore and they're now $400. No help from them whatsoever.

Company details

  1. Home & Garden

Information provided by various external sources

Toja Grid - with our Simple DIY Modular Pergola kit system it has never been easier to have a perfect backyard patio environment in 45 minutes.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

762 reviews

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1-star

No history of asking for reviews

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2.7

All reviews

(762)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

awesome product

awesome product , easy and great looking .

14 February 2021
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Reply from Toja Grid

Hello Nicolas, Thank you for the great review!

Rated 5 out of 5 stars

Aloha for making our backyard a beautiful experience

Aloha.
We built our backyard pergola using Toja Grid brackets and it turned out amazing.

We could not be more satisfied with the quality, price and excellent service that Toja Grid provides.

Mahalo for making our backyard a beautiful experience.

5 February 2021
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Reply from Toja Grid

Daniel! Thank you for the amazing review. We are so glad that you are happy with our product!

Rated 3 out of 5 stars

Toja Grids at first appear to be very…

Toja Grids at first appear to be very easy to install, however the inner welding points were a bit thick and made it difficult to slide the 4x4s smoothly inside. I had to shave off the edges on each of the 4x4 post in order to get them inside. It was not a fun process.

2 February 2021
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Reply from Toja Grid

Hello Howard, Did you reach out to our customer service team? If they were made aware of the issue they could have sent you replacements before you completed your build.

Rated 5 out of 5 stars

So EASY to install and looks AWESOME!

I love how I can use the hardware to configure any setup I want. You just can't go wrong with it as it's so simple to setup. Hardware is top notch and the look it gives is very modern. I love it and I get praises about my 13' x 20' pergola.

13 January 2021
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Reply from Toja Grid

Thank you Thanh for the 5 stars!

Rated 5 out of 5 stars

My company is On the Level Repair and Remodeling

I’ve been using your Toja grid kits for about 3 years now and my clients love them! Definitely give you guys a 5 star ⭐️⭐️⭐️⭐️⭐️ rating. Amazing product, amazing results. Thanks Toja Grid.

13 January 2021
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Reply from Toja Grid

Michael, Thank you for the great review!

Rated 4 out of 5 stars

Nice system

Nice system, easy to install. Screw heads strip easily but everything else is great!!

10 January 2021
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Reply from Toja Grid

Hello Scott, we've found that customers who have experienced stripping of the screws were either using the wrong bit and/ or using too much torque.

- Our screws require using a #3 Robertson Bit, or a #3 Philips. This size fits perfectly within the screw head.
- While any length of screw bit will work, for comfort and stability, we’d recommend a 4” or 6” bit length.
- if the wrong drill bit is used, there is potential of the screw head getting stripped.
- An impact driver (type of drill) is best used for our installation, as it provide impact response when the screw is at the proper depth.

I hope this information will assist you.

Rated 5 out of 5 stars

Toja Grid is an excellent company to…

Toja Grid is an excellent company to deal with, superior support and great products. The brackets are high quality products and recommend to anyone needing them.

6 January 2021
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Reply from Toja Grid

Thank you Randolph for the review! So glad that you've recognized our commitment to provide a high quality product and great customer service!

Rated 3 out of 5 stars

I would have given this 5 stars but I…

I would have given this 5 stars but I needed more of the black caps and I was told you only sell them with screws and its $20 for 24 of them

Why dont you give enough screws to cover all holes? it makes no sense to have all these holes if your not using them, I went and bought enough screws but I cant get the black caps so a little frustrating

21 December 2020
Rated 5 out of 5 stars

Great product, great people, great service

I haven't yet installed my TojaGrid pergola. It will be the final stage on my deck extension, which I'm doing myself. The product looks great, and I'm optimistic it will be a sturdy solution to my DIY pergola challenge once installed.

Two reasons for an enthusiastic 5-star review even before installing:

1) When I ordered, I had the boxes at my front door within either two or three days. Few of my other deck material purchases were nearly that fast, never mind a product made in Canada.

2) About two weeks after I ordered, I got an email that all the products were on sale for Black Friday at 40% off. I emailed and asked if it was possible to get a retroactive discount. I was kinda hoping for 10% or so. They gave me the full 40% off and credited it to my card within two hours.

TojaGrid has also been great about some technical questions I've had preparing to install.

If you're building your own deck, aren't a professional, and want a sturdy pergola as part of the project, I believe this is your answer.

14 December 2020
Rated 4 out of 5 stars

The quality of the brackets is great…

The quality of the brackets is great and they look fantastic. The only thing I would recommend is more instructions/videos on wall mounted kits. I ordered the kit for wall mounting with 6x6 posts and it is exceptionally more difficult than the free standing option in my opinion.

17 November 2020
Rated 5 out of 5 stars

Excellent Product and Very Satisfied

Easy ordering and fast delivery to the US, less than a week to Washington state. We used every type of 6x6 and 2x6 brackets to build a 10x24 pergola. Very happy with the results. The brackets provide a professional look. If we build another outside structure, we will definitely use TOJA GRID again.

5 November 2020

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