It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... See more
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wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... See more
Company replied
Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... See more
Company replied
(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... See more
Company replied
Company details
Written by the company
To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.
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3.1
Average
267 reviews
Hasn’t replied to negative reviews
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It's a five stars all around
It's a five stars all around! The chocolate, the shopping experience, the packaging, the delivery!!! I can't wait for the next shipment
13 September 2021
It was
Although the original delivery was not made (lost), James was very efficient with getting in touch with me and solving this problem. So excited!
8 September 2021
Reply from To'ak Chocolate
Dear Junwan, please accept our sincere apologies for the issue regarding your delivery and the follow-up phone call. As discussed by phone it seems that FedEx has delivered to the wrong address. We have arranged for a replacement to be overnighted to you and we very much appreciate your understanding of the matter. We trust your replacement arrives safely this time. Kind regards, James.
Best chocolate.
8 September 2021
It's been two weeks and I still haven't…
It's been two weeks and I still haven't received my order.
30 August 2021
Reply from To'ak Chocolate
Dear Steven, we apologize for the delay in shipping your product. We advised you shortly after placing the order that the item was temporarily out of stock. As per your request, we shipped the original item when it came back in stock. The shipment was made late last week and UPS is showing delivery on Monday. We understand the experience has not met your expectations or our standards and we will reach out via email to see how we might be able to address this. Kind regards, James
Reply from To'ak Chocolate
Dear Borja, please accept our sincere apologies for the issue with your delivery. We have recently discovered that the Spanish customs agency will not permit chocolate products to be sent via courier from the US (where our fulfilment partner is located) to Spain. We have refunded your payment in full and I will contact you directly regarding the possibility of shipping a replacement from our distribution partner in Amsterdam. Kind regards, James.
OMG! Simply the best.
OMG! Simply the best chocolate my wife and I have ever had.
Silky smooth, flavorful!
28 August 2021
Absolutely delicious!
28 August 2021
Delicious chocolate
15 August 2021
Definitely the best cacao drinking…
Definitely the best cacao drinking chocolate and bars in the business — taste, sustainability, fair trade practices, deep flavor, ... Already recommended to half a dozen people, ordered twice, and will continue purchasing.
6 August 2021
Exquisite chocolate
Exquisite chocolate
Best service ever
Congratulations and the very best for the future.
PLEASE keep me informed of new products .
Sena M.
2 August 2021
Great customer service
Great customer service! Thank you for your help. Definitely, I'll place more orders in the future.
14 July 2021
Delicious chocolate and even more…
Delicious chocolate and even more stellar customer service. They replaced my damaged chocolate with no questions asked. I will definitely keep purchasing from them. Extremely satisfied customer!!
13 July 2021
The presentation box
The presentation box, design of the chocolate bar is of high-end and unique.
The chocolate is smooth, light and intense in flavor.
9 July 2021
Excellent, exquisite
The package is excellent. Elegant. The chocolates are delectable and a fine gift for any occasion. The suggested pairings are exquisite.
One of the things hat drew me to it was the story of how the Nacional cacao bean was found and revived. It's flavor does not disappoint.
18 June 2021
The reason for the 4 stars is
The reason for the 4 stars is, we can not say this is the best chocolate we have ever eaten. But we did agree, your chocolate is in the top for a rich chocolate palate pleasure we have the experience. A little too pricey, If we had an opportunity to purchase with out all the fancy packaging, at a better price. We are will to try your chocolate again.
16 June 2021
Extremely good products
Extremely good products, and very fast delivery even tho' i live on the other side of the world.
9 June 2021
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