Very impressed with speed of service, communication and the manner in which my phone enquiries were handled. Very much in contrast to cobtacting samsung who TMT work on behalf of. Despatched ring on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... See more
Company replied
The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... See more
Company replied
I request a repair from Samsung. The entire experience was smooth and easy. The parcel company collected my device from my house and then Samsung's technicians repaired it and sent it back to me withi... See more
Company replied
Company details
Information provided by various external sources
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contact info
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, United Kingdom
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from TMT First
HI there, Ali.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great service
Great service ! I sent a pair of galaxy buds 3 pro for repair and my experience was great from the start to finish . After I sent them I received a call from their customer service to confirm that they had received them and after that I received another one in which they updated me with the outcome of the service in which they said that they replaced them free of charge. 5 out of 5 stars ! Thank you !
6 May 2026
Unprompted review
Reply from TMT First
HI there, Sempastiano.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Perfect!
Very quick service & was kept fully updated throughout.
Product has come back very well packaged & works perfectly.
Thank you very much!
7 May 2026
Unprompted review
Reply from TMT First
Hi Tom.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi Femi.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
So quick exellent service
10 May 2026
Unprompted review
Reply from TMT First
Hi Emi.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi Anonymous.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
The Company kept me advised of progress…
The Company kept me advised of progress at all times by phone call, text and email.
I would happily recommend them to anyone
12 May 2026
Unprompted review
Reply from TMT First
Hi Sandra.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, D Curran.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
I am extremely satisfied with the…
I am extremely satisfied with the entire service from start to finish regarding my S25 Ultra repair. The collection and return process was smooth, professional, and very convenient, which made the whole experience stress-free.
The repair itself was absolutely exquisite — my phone came back looking and functioning perfectly. You can really tell the work was done with care and high attention to detail. Communication throughout the process was also excellent, and everything was handled efficiently and professionally.
Truly one of the best repair service experiences I’ve had. Highly recommended, and thank you again to the whole team for the outstanding service!
7 May 2026
Unprompted review
Reply from TMT First
Hi there, Cryz.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Smooth process
Smooth process, collection repair returned while been informed all the time.
27 April 2026
Reply from TMT First
Hi there, Col.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Very easy to talk to
Very easy to talk to, helpful, informative. Kept updated about the repair, collected and returned quickly.
1 May 2026
Reply from TMT First
Hi there, Heather.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great communication and service
Great communication and service. Samsung ring came back like new and perfectly packaged. Quick turnaround and kept updated regularly throughout the process
7 May 2026
Unprompted review
Reply from TMT First
Hi there, Sarah.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Repair of my samsung bud 3pro was… lovely
Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.
1 May 2026
Unprompted review
Reply from TMT First
Hi there, Michael.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Aivaras.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
I’m very happy with the mobile repair…
I’m very happy with the mobile repair service and the fast delivery.
I would love to give double 5-star ratings for everything.
Thank you once again for the excellent service
8 May 2026
Unprompted review
Reply from TMT First
Hi there, Sachin.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Found a fault but due to a delay caused…
Found a fault but due to a delay caused by the courier taking the item to the wrong hub/ having to locate, they replaced the item rather than taking longer to fix.
7 May 2026
Reply from TMT First
Hi there, Rachel.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Good service and good communication
Good service and good communication, can you ask for more
30 April 2026
Reply from TMT First
Hi there, Steven.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Quick turnaround with repair and…
Quick turnaround with repair and satisfied with results ,thank you
1 May 2026
Reply from TMT First
Hi there, Margaret.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Rares.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Effortless on my part 100% information…
Effortless on my part 100% information from start to finish now higher honour I could give
1 May 2026
Unprompted review
Reply from TMT First
Hi there, Michael.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
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