Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre ordered The Waterboys Atlantic Rain: The Lost Fisherman’s Blues Recordings Triple Vinyl Boxset and Strange Boat EP 10 Inch Vinyl. They kept me informed and notified when it was shipped. It all... See more
Company replied
Townsend Music are a very professional outfit. Been using them for many years, for all my electronic needs! Have had a few postage issues in the past, (not their fault) but Townsend quickly rectified... See more
Company replied
The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I... See more
Company replied
Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thunder live CD
Clear, easy to order and it arrived two days after release-date. Great Thunder CD - it was pre-ordered and a much appreciated late Christmas present. Thank you🙏
17 January 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Joanna,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a good day,
TM Stores
Amazing customer service
Amazing customer service! I ordered my mum a Jimmy Somerville bundle for christmas, but was accidentally sent the wrong t shirt colour. I reached out to request an exchange at the busiest time of the year and they replied incredibly quickly letting me know they had sent the correct t shirt right away! The team also kindly offered me to keep the original tshirt which came as a gesture of good will. I was blown away by their prompt action and kindness, such a thoughtful team who clearly care about their customers!
24 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Caitlin,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day!
Regards,
TM Stores
Please can you give me an update on my…
Please can you give me an update on my order I tried to contact you but the link isn’t working
23 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Tiffany,
Thank you for your review, I can see you have been in touch with our Customer Service Team who have provided you with the information you were seeking, and you have replied to confirm you are happy with this and wished our team a wonderful day.
For reference, our team can be contacted via the Contact Form on our Help & Contact section of the website, or by replying to your Order Confirmation email. During office hours we are also available by phone.
We always want to resolve any issues anyone is facing, and we try where possible to go above and beyond to keep our customers happy.
We hope you update your review in light of the actions we have taken to help you.
Many thanks,
TM Stores
Reply from Townsend Music Ltd
Hi,
Thank you for your 5 stars review.
I am glad to hear of your great experience with our services.
Hope to see you soon.
TM Stores
Great service
Finally got my order, great experience with the after-sell service.
16 January 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for your comments, our Head of Customer Service has reached out to you by email following this review, as this is the first we've heard from you, and see you are currently in contact with them. We are confident that our team can resolve any issues you have faced with this purchase, and we hope that once resolved you'll feel the service we provide is a much higher level.
Of course it is beyond our control if a parcel is lost in the post, but our team are always willing to try to go above and beyond to ensure our customers receive their order.
For reference, our team can be contacted via the Contact Form on our Help & Contact section of the website, or by replying to your Order Confirmation email. During office hours we are also available by phone.
Many thanks,
TM Stores
Great
Great. Delivered really quickly and on time. Item well packaged. No problems.
15 January 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Wayne,
Thanks for the 5-star review.
I am happy to hear your order arrived quickly and well packaged.
Hope to see you soon.
Regards
TM Stores
The quality of the record is really bad
The quality of the record is really poor so was the packaging,I paid extra for a limited edition candy wrapped vinyl. only comparing this to other vinyls I buy. I was also seriously annoyed that I had to buy Kylie Minogue‘s single for her new hit Xmas and it not be on the fully wrapped album.
12 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for providing your comments, although we are sorry to hear this.
We can't seem to locate your order from the information provided on your review, and we sent a request via Trust Pilot for your order details so that our team can resolve any issues, but there's been no reply to the request for information.
Sadly, as we aren't the manufacturer nor the label, it is not in our control which tracks are included on the vinyl.
We are surprised to hear your comments about the packaging used, as we pride ourselves on the quality of our packaging materials which have been vigorously tested to ensure items arrive to their destination safely.
We strongly recommend you reach out to our Customer Service team by replying to your Order Confirmation email for them to see what can be done to help.
Regards,
TM Stores
excellent music collection
easy ordering and payment , strong cardboard packaging and delivery , variety of music products and exclusive limited editions
11 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Jamie,
Thank you for this great review.
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Regards,
TM Stores
BUYER BEWARE!!
BUYER BEWARE!!! This seller advertises records that are not in stock, doesn’t tell you this before ordering and there has been no contact from the seller since ordering. This is m second review, my first seems to have been deleted! Ordered 3 vinyl LPs on Dec 8th as Christmas gifts. It is now January 8th and absolutely nothing, no vinyl, no contact - nothing! BEWARE!!! I would purchase from another seller - a reliable one who honours their orders. A complete waste of time. Shame on you, like a lot of people nowadays, you just want peoples money
8 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Mike,
We are so sorry to hear the comments you've provided.
Since providing your 2 reviews (none of which have been deleted), our Head of Customer Service has reached out to you via email on 14th January, 16th January, and 20th January, but to date we haven't received a response from you. We really hope you reply to our emails as we want to make sure you're happy with our service.
Upon checking your order, I see we've sent items via Royal Mail which are tracked as delivered.
Some items are sold on a drop ship service, meaning we need to order these in from the supplier to fulfil each order placed, and sometimes it can take time for the stock to reach us, but this information should be available to you in your account to see estimated dispatch dates.
Again we hope you respond to our team's emails so we can try to ensure you are happy with our company.
Regards,
TM Stores
Happy, very pleased and satisfied
I'm happy since I get my James double cd today, just 18 days after I did purchased from You guys.
I'm in México BTW.
It's december the 30th !
Happy & Better that any year the almost new 2026...! 😎
29 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Ernesto,
That's great to hear that you have received our order so quickly.
I am glad you were happy with the process and quick shipping.
Happy New Year to you too!
Regards
TM Stores
Good service/Very slow delivery
Have ordered numerous times from Townsend Music and never had any problems with delivery. But since I live orverseas most of the times delivery is very slow. Since postage is very expensive I expect delivery to be faster. Other sites have same postage costs and delivery is much faster as they send it by courier. I do not know why but Townsend Music charges 3 times as much for order to be sent by courier. I am still waiting for an order to arrive and it was dispatched on the 10th December. That is 20 days and still waiting.
I have upgraded my rating to 4 stars
Finally my order arrived and today I received a reply from TM regarding my earlier review.
30 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi John,
Thank you for your review.
I am sorry to hear that your order was taking a lot longer than usual. As the Christmas period is very busy, sometimes this reflects negatively on the shipping time.
I have checked your order and can see that you have now recieved this, but in case you have had any further issues, please do not hesitate to contact our customer service team, who are always on hand to assist.
Regards
TM Stores
I pre-ordered a Vinyl in October which…
I pre-ordered a Vinyl in October which arrived today and the cardboard vinyl sleeve was ripped at one end, pretty disappointing when waiting 2 months.
23 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Keelin,
Thnak you for your review.
I am sorry to hear your order arrived damaged. I can see that you have contacted our customer service team, who has resolved your issue.
Have a good day
TM Stores
Great services form an enthusiastic team!
As usual ordered my music with Townsend Music and this time the local Dutch parcel delivery lost the package.
But the quick reaction of Townsend Music assured the delivery by sending again and in time before Xmas.
Great services form an enthusiastic team!
20 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for your 5 stars review.
I am happy to hear that our customer service team was able to help you and send out a new parcel promptly.
Hope you have a great day
TM Stores
Delivery unsuccessful and no assistance availabvle.
Second time ordering and first order arrived with no issue.This order cannot be found and is marked as complete even though I do not have it.Gift was to be for Christmas but cant even register that I haven't received it until January 23rd.
16 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Grace,
We are so sorry to hear the comments you've provided, our customer service team have received no contact from you to know you needed our help.
Since providing your review, our Head of Customer Service has reached out to you via email on 14th January, 16th January, and 20th January, but to date we haven't received a response from you.
Our team are more than happy to help if given the opportunity.
I am happy to hear that your first order you placed had no issues and sounds to be a 5 out of 5 service, but it is a shame you've felt so let down with the second order that you have rated us 1 star.
We really hope you reply to our emails as we want to make sure you're happy with our service, and I'm confident that we can turn around your opinion back to the same as it was on your first order.
We look forward to your reply to our emails.
Regards,
TM Stores
Good Communication & Resolution of Missing Items
My experiences with TownsendMusic have always been good, having ordered from them (and artist shop-fronts hosted by them) a few times over the years both when living in UK and now in Canada.
I pre-ordered the CD & vinyl record versions of Levellers re-release of Zeitgeist a while back; upon dispatch it got lost in the Canadian post and diverted off to US (such is the efficacy of Canada Post), and they immediately replied back to me and arranegd the replacement, which managed to successfully arrive a few days later.
10 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Kyle,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Regards,
TM Stores
I pre-ordered 2 tshirts
I pre-ordered 2 tshirts, to be dispatched 14 November, didn't get sent. Tried contacting them, no reply, then got email 2 weeks later with new tshirt design and different release date. Eventually asked for refund, which is still pending in my account.
Poor communication, wouldn't recommend this company.
23 October 2025
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for providing your comments, although we are sorry to hear this.
We can't seem to locate your order from the information provided on your review, and we sent a request via Trust Pilot for your order details so that our team can resolve any issues, but there's been no reply to the request for information.
We do aim to reply to all emails receiving within 1 working day, there should be no reason for you to not receive a reply, but without your contact information we can't pinpoint when any contact has been made from you.
Release dates or product design changes are not in the control of TM Stores, this is a manufacturer/label decision, but we really would like to speak with you to resolve any issues you have.
Please reach out to our Customer Service team by replying to your Order Confirmation email and the team will do all they can to help.
Regards,
TM Stores
Extortionate shipping, incredibly slow dispatch
Townsend Music consider 2 weeks after purchase with no contact acceptable dispatch time. Ordered some products from Feeder, which is dealt with and processed by Townsend music. Shipping was over £7 for 4 small cassettes. 48 Hours tracked (should be closer to £3 or £4)
A week later, they haven't even dispatched the order. Edit: After reaching out, they promised the product would be dispatched on Friday last week. It still hasn’t been and they’re not replying to the support ticket.
Edit 2: They finally dispatched a week after promising it would go same day. They refunded shipping after I complained about the service. They think that this means I should give them a good review.
30 November 2025
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for providing your comments.
We have looked into this information provided and can confirm that this order was shipped out within our dispatch timescale, and has been delivered within the timescale set by Royal Mail for delivery. I also see that our Customer Service Team also provided a partial refund as a goodwill gesture, but this all appears to have been completed in time.
Our Head of Customer Service has tried to contact you by email on 10th December, 12th December, and on 16th December, but we are yet to receive a response.
Any time you need any help or have any questions on our processes, our Customer Service Team are more than happy to help.
Regards,
TM Stores
Customer service resolved issue
Sorted out after a review left on here, great communication from then on and order received promptly
29 November 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Dani,
Thank you for your 5-star review.
I am glad to hear our customer service team was able to resolve the issue you were experiencing.
Have a good day
TM Stores
I preordered an album 3 weeks ago
I preordered an album 3 weeks ago, it was meant to be delivered by the 24th of November, its now 2nd of December and I still haven't heard a thing about my order. Really disappointing, ive cancelled my order since then, refund was to be in my account within 5 days and still nothing. Very poor
2 December 2025
Unprompted review
Reply from Townsend Music Ltd
Hi Jason,
We are very sorry to hear this, we pride ourselves on ensuring orders are shipped out as soon as possible, so we will be looking into this further to see what happened here.
If you ever need any help with an order, our Customer Service team can be contacted by email, phone, or on Social Media, and they will do all they can to assist with any query.
Regards,
TM Stores
I never received an email that my order…
I never received an email that my order was sent. Then I received an email that it was sent back and cancelt. At least I got my money back
25 November 2025
Unprompted review
Reply from Townsend Music Ltd
Hi
Thank you for your review.
I am sorry to hear your comments. We send an email when an order is dispatched and this can also be viewed in your online account.
You can always contact our customer service team if you are experiencing any issues and they will be happy to help.
Regards
TM Stores
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.