TMO - The Motoring Organisation Reviews 

Clear information, no pressure, particularly happy to have the oportunity to read through the quotes before making a decision.

Excellent customer service, very helpful

Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries.

Customer service was brilliant 5* - a credit to your team!!

Also a mention to the lady ( trainee ) who put me through to the relevant department and also wanted to help sort out my enquiry/issue

The customer service is amazing with Becca , Charlotte and Rachel. The whole process is very quick, simple and organised.

AVOID this company. Terrible experience from start to finish. Gross negligence and zero accountability.

I was explicitly instructed by their team to travel to their nominated repairer because an independent engineer was scheduled to inspect my vehicle. I arranged my entire work schedule around this appointment, only to discover upon arrival that the engineer was a no-show. The reason? Their own staff later admitted that they had simply FORGOTTEN to raise the inspection request with the engineer. What makes this gross negligence EVEN WORSE is that nobody bothered to inform me, let alone apologize.

Then, the formal complaint handling has been an absolute joke. I have repeatedly been given false promises, both in writing and over the phone, I was assured in writing that a final response would be issued within the working week. I received nothing. I called to follow up, and they promised that a response would be sent "by the end of the day." Again, absolutely nothing arrived.

My complaint process has now been ongoing for 11 WEEKS - NO RESPONSE, well past the statutory deadline. They are intentionally employing a strategy of avoidance and delays, leaving me with no updates despite my continuous emails and calls.

This company shows zero respect for its customers' time, breaks its own written and verbal commitments, and handles valid claims in total bad faith. Save yourself the stress and AVOID THEM AT ALL COSTS.

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UPDATE

It is fascinating to see how quickly you can respond when a complaint is made in a public forum. If you had shown this level of speed and urgency during the actual 11 weeks of my claim, much of the inconvenience, delay, and frustration I experienced could have been avoided. Using a public platform for a PR exercise while ignoring a customer privately for nearly three months speaks volumes about your company’s priorities.

I do not agree that the claim outcome has been adequately justified. The independent engineer officially confirmed a "sudden failure" of the AdBlue injector, yet significant elements of the claim were rejected on the basis that causation could not be determined, rather than being positively shown to fall outside the scope of cover.

You state that you "remain willing to discuss the matter further." My question to you is simple: Should I discuss this with you here on Trustpilot, or will I have to wait another 11 weeks for a private response?

Just very easy to deal with and communication excellent.

Karen who I dealt with was very good. Found me the cover i needed.

Rachael was very very helpful sorting my warranty claim Superb

James was great at helping me renew my aftercare, he was clear and insightful on everything and was open to any questions, it was relatively quick and easy over the phone and he gave me a few different options of aftercare to choose from explaining them all in detail, everyone at the TMO have been extremely helpful, wether on a claim I’ve done or for this instance, renewing my aftercare. Would highly recommend.

I found Luke to be very friendly and helpful person , he done exactly what he said he would ,with contacting the garage and myself and later ringing me back to say it was all sorted. I would recommend this company to anyone looking for warranty .

James (sales rep) was patient, attentive and informative. Took time to answer my questions and was honest when knowledge of subject matters was insufficient, seeking guidance from others and internal documentation.

He made the process to renew easy a d straightforward. Thank you

The company were excellent at getting my car booked in on the warranty.
They sorted a garage to look and diagnose the fault the very next day .
Garage was only a
7 miles away from my home.
Garage did the testing and confirmation was received by TMO on the same day.
Great response from warranty provider and garage ,
Could not be happier with the service provided.

Fast, efficient and helpful experience. Both Luke & Charlotte were very easy to deal with and gave clear information and explanation of the process. Would recommend The Motoring Organisation.

Excellent service

The customer service from Becca , Mollie & Charlotte was excellent. I was kept up to date at all times during the process.

Quick and straightforward

Mollie was very Professional and prompt in dealing with my query. Nice and Easy resolved quickly hassle free.Highly recommend TMO.

Thanks Mollie

I bought a car recently with a parasitic drain on the battery. I contacted TMO, to have the car looked at, under the warranty. I dealt with three ladies, Maria, Charlotte and Becca. They dealt with my claim very efficiently and paid the repairer directly. Thankyou for your excellent customer service.

The whole team is a excellent
Reminder of how Customers service should be ,
Every one is so polite and helpful.
But on top position goes to
Mollie , such care

Polite. Friendly. Shared clear and concise information.