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TMO - The Motoring Organisation Reviews 

539
•
TrustScore 4.5 out of 5

4.6

Car Repair and Maintenance
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Review summary

Created with AI, based on recent reviews

Evaluating 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and efficient staff who make the entire repair process completely smooth and hassle-free from start to finish. Consumers often highlight the exceptional customer service, noting that advisors are extremely helpful, reassuring, and quick to resolve daily motoring issues. However, some reviewers were not happy with their coverage, mentioning that several valid claims were unfortunately dismissed as general wear and tear. Some people also felt that email communication was lacking during disputes, leaving them deeply frustrated with the company's overall policy terms.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are extremely polite,... See more

Customer service

Customers had positive experiences with customer service, often highlighting swift responses and polite... See more

Service

Clients share positive opinions on service, frequently describing the support as fast, efficient, and very... See more

Claim

Customers consistently note positive experiences with claim processing, frequently highlighting helpful staff... See more

Warranty

People report ambiguous experiences with warranty services, as opinions on coverage are deeply divided. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at TMO made the repair seamless at every step, from reporting the fault to paying for the repair. Becca and Siobhan were really understanding and helpful with my problem. It made the overall... See more

Rated 5 out of 5 stars

They answered my call straight away and had my car booked into one of there registered repairers within the hour. once the diagnostic itemized the fault and they were informed they rang me straight aw... See more

Rated 5 out of 5 stars

I have used TMO on a few occasions and have been happy with the warranty cover they provide. This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the... See more

Rated 5 out of 5 stars

Had a problem with my car informed TMO and they where polite and efficient and helped me through the process especially Luke and Mollie, the whole process was smooth and sorted as soon as the garage... See more

Company details

  1. Car Repair and Maintenance
  2. Insurance Broker

About TMO - The Motoring Organisation

Written by the company

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

539 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(539)

328 reviews in the last 12 months

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Rated 5 out of 5 stars

Starting a warranty claim with TMO…

When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process would be smooth and hassle free. I'm grateful to her and hope that the other end of the process (payment) ends up being just as stress-free!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

The call handlers Mollie and Maria…

The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was very quick. mollie and Maria both made the process quick, thorough and painless, as a result of the way Mollie and Maria handled the whole process I would definitely recommend TMO to everyone

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Luke was very helpful

Luke was very helpful, service was quick and efficient. Good customer service and my claim was approved in no time. I am very happy with my experience with TMO so far

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Sell a warranty on a car that no garage…

Sell a warranty on a car that no garage in their network will accept a booking for, so essentially the warranty is not worth the apart it’s written on, customer service on this matter is shocking. Car is 2020 Range Rover
Avoid both TMO and Range Rover at all costs

20 April 2026
Unprompted review
TMO - The Motoring Organisation logo

Reply from TMO - The Motoring Organisation

Hi,

We understand your frustration, but it’s important to be clear about where the issue sits.

We have a robust, established repair network made up of thousands of independent garages nationwide. This works effectively for the vast majority of vehicles we support every day.

However, your chosen vehicle is a very different proposition for garage. Across the industry, these vehicles are well known for being time-intensive, and often less commercially viable for independent garages to take on. As a result, many repairers choose not to work on them, or significantly limit availability due to demand, tooling requirements, and the risk of extended workshop time.

That’s not something we control, and it isn’t a reflection of our service or our network. Tt’s a direct consequence of the type of vehicle involved and the realities of the high demand on vehicle repair market.

To suggest the warranty is “not worth the paper it’s written on” because some garages decline this type of work isn’t a fair representation. The cover remains valid, and where a suitable repairer is identified, we support and progress claims in line with the terms as expected.

We appreciate it’s inconvenient, but the availability of repairers for certain high-demand, complex vehicles is an industry-wide challenge and is not something specific to us.

If you’re still struggling to secure a booking, please get back in touch and we’ll continue to assist where we can.

TMO

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that needed doing to my car. Definitely worth going with this company when buying a car for peace of mind. I was in contact with Charlotte at TMO who was really good help.

16 April 2026
Unprompted review

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