Order on 25.12, but no send, no answer After a few days the company responded apologizing that the item was not in stock and would be sent as soon as possible. Indeed, after 10 days it was sent.I thin... See more
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Everything was perfect : the order arrived quickly , the package and the quality of the brand .. really satisfied
Lightning fast shipping! My item arrived nicely packaged in a sturdy box that can be reused for storage. Very happy with the shopping experience
Very happy with my purchase. Well-packaged, fast, and accurate. I ordered a pair of Balenciaga Speed trainer, everything looks perfect. Thank you!
Company details
Written by the company
T.LUXY was born in 2005 as a family business in the fashion wholesale market. After a long experience in the fashion field T.LUXY has launched in 2020 its e-commence website which is active worldwide with a selection of the most interesting clothing and accessories from the best Designers such as Balenciaga, Burberry, Gucci, Valentino, Fendi, Saint Laurent, Givenchy, Prada, Bottega Veneta, Moncler, Off White, Heron Preston and more. T.LUXY offers an incredible assortment of high quality products at discounted prices, from new collections, to large stocks of high fashion stores, all with discounts from 10% to 60% on the retail price.
Contact info
Via Bagutta 13, 20121, Milano, Italy
- customercare@tluxy.it
- tluxy.com
4.4
Excellent
258 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
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I placed an order on January 7th
I placed an order on January 7th, January 27tg the order was still in custom clearance status page on UPS.
Apparently there were missing documents from the sender, and I got refunding email on 28th claiming the package is being send to the sender after that you will receive the money. Like what the hell?!
7 January 2026
Reply from T.LUXY
Dear Kristina,
Thank you for sharing your experience. We are very sorry for the frustration caused by this situation.
During the period in question, we were in constant contact with the courier, who advised us that the parcel was expected to be released from customs. For this reason, we chose to wait before issuing a refund, as our priority was to ensure successful delivery rather than prematurely cancel your order.
Unfortunately, once the courier confirmed that the shipment would instead be returned to us, we immediately processed a full refund. Please note that the time required for the funds to appear on your account depends on your bank’s processing timelines.
We sincerely regret that this rare situation resulted in such a disappointing experience and appreciate your feedback, which helps us continue to improve our service.
Kind regards,
Customer Care
T.LUXY
The order arrived in short time and the package was excellent … the price too
Everything was perfect : the order arrived quickly , the package and the quality of the brand .. really satisfied
8 January 2026
Was lovely 😀
31 December 2025
Requested a return and still no answer.
The shoes I received were too big. I requested to return the shoes and have yet to receive an answer. I wanted to exchange but now I just want my money back.
2 July 2025
Reply from T.LUXY
Dear Customer,
We’re very sorry to hear about your experience and that you haven’t yet received our return instructions. We sincerely apologize for the delay and any frustration this has caused.
It looks like there was an issue with our automated return email, and we’re currently investigating why it didn’t reach you as expected. You will be receiving a new email shortly with your return insert and shipping label so you can complete your return with ease.
We truly appreciate your patience, and we’re here to ensure the rest of the process goes smoothly. Please don’t hesitate to reach out if you need any further assistance.
Best regards
Customer Care Team
Delivery is not done yet...
I payed extra for delivery, but parcel is still not deliverd, already waiting one week. The delivery keeps changing everyday. If 2morrow the delivery is not done I will aks for a full refund of my payment.
11 June 2025
Reply from T.LUXY
Dear Rachel,
We sincerely apologize for the inconvenience and frustration caused by the delay in your delivery. We completely understand how disappointing this experience must be, especially after paying extra for express shipping.
Unfortunately, there was an issue with the courier service initially booked for your shipment—it was not meant to be UPS, and we regret this error. We’ve already processed a refund for the amount you paid for DHL Express shipping as a gesture of acknowledgment of the inconvenience.
Please rest assured that such mistakes are extremely rare. We always strive to honor our customers’ courier preferences and take this matter very seriously.
Thank you for your patience and understanding.
Best regards,
Customer Care
T.LUXY
Beautiful bag, significant discount, great sweet
I was a little suspicious, as the price was considerably cheaper. However, my day arrived, promptly and is gorgeous.
An excellent service.
10 April 2025
Canceled the order
I ordered a bag.
And after 10 days I’ve got a email that they can’t deliver the the bag.
20 February 2025
Good impression
Order on 25.12, but no send, no answer After a few days the company responded apologizing that the item was not in stock and would be sent as soon as possible. Indeed, after 10 days it was sent.I think, faster communication from the company would be beneficial. As well as more communication data, for example phone, whatsapp, instagram, facebook, etc.The product was well packaged and is original.
10 January 2025
I had a great experience with T.LUXY
I had a great experience with T.LUXY. Great product for a really good price.
9 December 2024
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