Tithe.ly Church Giving & Engagement Platform Reviews 1,156

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its intuitive design and ease of use, making it accessible even for those who are not tech-savvy. Many highlight the exceptional customer service, noting the team's responsiveness, knowledge, and helpfulness in resolving issues and providing support. The comprehensive features, including event management, communication tools, and custom app/website creation, are frequently mentioned as significant benefits. However, some customers have experienced occasional difficulties with specific functionalities, such as messaging and notifications, particularly on Android devices. A few users also found certain navigation aspects of the website awkward, and there were isolated instances of confusion regarding data synchronization between different integrated platforms.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease of use and intuitive... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support for being... See more

Application

Reviewers mention positive feedback about the app, highlighting its comprehensive functionality for church... See more

Website

Users describe positive interactions with the website. Customers find the platform incredibly easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used tithe.ly for over 5 years now. They are NOT a company that has been satisfied with the status quo of their product. They are constantly seeking improvement and customer satisfaction. They... See more

Company replied

Rated 5 out of 5 stars

The fact that there is a church management system that fits our needs. This company has been exemplary in assisting our church when we have questions and making sure that whatever issues we have get... See more

Company replied

Rated 5 out of 5 stars

Tithely has truly been a one stop shop for our organization. The platform is incredibly easy to navigate, even for team members who are not tech savvy. Everything feels streamlined and intuitive,... See more

Company replied

Rated 5 out of 5 stars

Tithe.ly has been a game-changer for our church. We've been using it to digitize our departments and have been impressed with the comprehensive suite of tools it offers. From managing our events c... See more

Company replied


Company details

  1. Software Company

Written by the company

Tithely provides the tools you need to engage with your church online, stay connected, increase generosity, and simplify the lives of your staff. With tools like text and email messaging, custom church apps and websites, church management software, digital giving, and so much more… it’s no wonder why over 40,000 churches in 50 countries trust Tithely to help run their church.  Learn more about the global leader in church technology at tithely.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Tithe is a great tool to use especially…

Tithe is a great tool to use especially when we have special events to collect funds for. Example: back to school clothing, Christmas giving for families in need.
The only problem I had recently, my credit card expiration date expired. You should be able to pull up the card info and change the date to your new card.

20 January 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Hi Joyce! Thank you so much for sharing! We are happy you're enjoying the features, and how helpful it's been for fundraising. Please reach out to us at support@tithe.ly and we’d be happy to walk you through those steps if you’re having any challenges.

Rated 5 out of 5 stars

It is easy to understand for the team…

It is easy to understand for the team and our members. My only hitch is when I would like to talk with someone on the phone instead of in the message area. At times I have a problem there.

20 March 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Hey Donna!
Kris with the Support team here. I’m glad that our products are serving you well, but I did want to speak to your comment about troubles accessing the team.
We do use a bot to attempt to send you articles when you contact us, only in an attempt to provide a faster response. Our bot still has some education to do and we’ll keep improving on it.
There are a few different ways to contact the team so I wanted to be sure you were aware of each of them:
Email us at support@tithe.ly
Submit a Help Ticket by visiting help.tithe.ly (you can submit a ticket or even schedule a meeting with our team there)
Use the messaging widget in the lower right hand side of your account or on help.tithe.ly
Please let us know if we can serve you better!

Rated 5 out of 5 stars

Great Addition

Honestly, Tithe.ly has been a great addition to our church profile. Our online giving has increased, and the church app has helped us get announcements out to the congregation and also given us the opportunity to put sermon outlines up for anyone with the app.

16 March 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Thank you Dr.Kenny! We love hearing this! And often see that using Tithely Giving helps stabilize giving for churches through our easy ways to setup recurring support of your church.

Rated 2 out of 5 stars

Incommunicado seems to be company culture.

In the normal course of business, Tithely works acceptably. However, if there is the slightest hiccup or adjustment required, it is utterly frustrating to resolve because they are exceedingly difficult to reach. This week I believe we have reached the finish line with them. Primarily because of the delay in reply to emails, phone number disconnected and 24 hours wait for an appointment booked online. I’ve never dealt with them but I’ve never seen my team more exasperated by any singular vendor. None. We will do due diligence on customer service for next provider. Buyer beware.

4 March 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

We are sorry to read this about your experience at Tithe.ly, and the impact it's had on your staff. This is definitely not common practice, so we are going to make sure there's nothing amiss with your current situation. Also, we do allow our customers the opportunity to schedule a phone call or a zoom meeting with one of our customer Support Advocates.
Your requests are being escalated, and we will be sure to point you in the right direction to receive the care you need.

Rated 5 out of 5 stars

A great service for small churches

A great service for small churches. We got it integrated into our website and now have online giving without a huge monthly cost.

26 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Tithely loves to hear that no matter the size of the church, you're being served well, and the tools are impacting you in a positive way!

Rated 5 out of 5 stars

Quality integrated systems for mission

For us having an integrated system for database management, community communications, creating and hosting our website and app as well as manage our giving has been an essential part of growing in online mission. We'd recommend Tithe.ly all access to any ministry or mission team who are needing extra support in these areas and value quality.

23 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Thank you for sharing Reverend James! We are so happy your are using Tithely tools to further the Kingdom!

Rated 4 out of 5 stars

Good not Great YET!

Growing company with work to do, but overall good product With TONS of potential.

23 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Thank you Nathaniel! We're always working on something great for our churches.

Rated 5 out of 5 stars

easy to use

Tithely is a great way for parishioners to give money easily and anonymously. I like that I can give automatically on a monthly basis.

16 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

We love to hear that giving is easy with Tithely! Thank you Kirsten.

Rated 5 out of 5 stars

Tithe.ly is a giving tool our church

Tithe.ly is a giving tool our church started using right before Covid hit. We are grateful to have expanded to full access. (App, Media , CMS and Website)

16 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Thank you for sharing Calvin!

Rated 5 out of 5 stars

Tithe.ly

Easy to use app that makes giving simple and even helps with reminders.

16 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Thanks for sharing Joshua!

Rated 5 out of 5 stars

Convenience

It’s more convenient for our members who use online banking & prefer not writing checks or handling cash.

15 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

We appreciate you being a part of the Tithely family Judy!

Rated 3 out of 5 stars

Our church is too small for Tythly

15 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Hey Jose,

Kris here with the Support team. The fantastic thing about Tithely is that there is an option for a church of ANY size and there's certainly no church too small to use some of our products! If there's something in particular we could help you with, please be sure to let us know!

Rated 4 out of 5 stars

I like everything about the company

I like everything about the company, I just haven’t been able to utilize any of it yet since the setup takes a few weeks it seems. Otherwise it seems promising.

15 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Thank you Heritage Baptist!

Rated 5 out of 5 stars

This platform is cost effective and…

This platform is cost effective and user friendly for a variety of services we need for our non-profit organization.

14 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

We love to hear this Rochelle, thank you!

Rated 5 out of 5 stars

Tithe.ly makes giving easy and fun!

I appreciate the Tithe.ly platform. Has a church plant it’s made it easy for us to focus on the people and not the giving!

14 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Thank you Unite Twin Cities! We love supporting church plants!

Rated 5 out of 5 stars

Affordable and Pretty much any application you need to…

Pretty much any application you need to effectively operate a church is there at a price that does not change or increase when the congregation increases.
The giving and website apps are amazing and simple to setup and use. service planning and volunteer apps are on par with other services. The real ticket is they bundle it all together where others don't.

9 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Thank you so much for the feedback Matthew! We greatly appreciate it!

Rated 3 out of 5 stars

Can be better in the user experience

Can be better in the user experience. Not very intuitive.

9 February 2023
Unprompted review
Tithe.ly Church Giving & Engagement Platform logo

Reply from Tithe.ly Church Giving & Engagement Platform

Hey Joel,

Kris here with the Suport team. Thank you for your feedback on our products, but this definitely isn't the experience we want you to be having! Our team would love to see if there's anything specific we could do to assist in improving here. If we can help you would you please let us know? Reach out at support@tithe.ly !

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