TITAN PMR Reviews 

397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge during training and implementation. Many highlight the excellent support and service, noting the team ensures a smooth transition and understanding of the system. The product is frequently described as a game-changer, making processes easier, more efficient, and significantly improving workflow. Users find the system intuitive, leading to increased confidence and notable time savings in daily operations. Overall, customers express high satisfaction with the platform and the comprehensive support provided throughout their entire journey.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the team's helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the system intuitive, easy to... See more

Service

Customers had positive experiences with service, expressing extreme satisfaction with the platform and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Product

Customers consistently note positive experiences with the product, with many describing it as revolutionary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

Support from Titan, Specifically Dan, has been fantastic throughout the whole process. Even through delays with our IT team, Dan took his time and liaised with them directly to get it over the line.... See more

Company replied

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems l... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(397)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Nas is an excellent instructor

Nas is an excellent instructor. She patiently explained many benefits of Titan. I chose it due to its in-built safety features and am very impressed with its capability. Nas dealt with the plethora of questions I had in a very professional manner, and answered them all to my satisfaction and I feel confident in the day we go live. There is still lots more to learn, so I need to allow it to be embedded. Thanks Nas

12 November 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Yasin for a great review and glad that you think Nas is an excellent instructor. Titan has safety baked in so that pharmacists can be freed up. Here is to your continued success.

Rated 5 out of 5 stars

TITAN is the best PMR system in the…

TITAN is the best PMR system in the whole world.

Mr Zad Ali is awesome.
Sajid has Zad ali received his pay rise?

If not this will be an issue !!!

Great team of genuine people.

Love dealing with them

Especially ZAD ALI
Keep up the good work
5 stars all round

1 November 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Fozia for this review, glad that you think that Titan is the best PMR system and that you value Zad's support. Best wishes

Rated 5 out of 5 stars

Really great system and very helpful…

Really great system and very helpful staff support in particular nas was outstanding she helped in every way possible with any queries we had

1 November 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Tiffany, so glad that you think Titan is a great system and so good to know that Nas and our staff have been helpful. Here is to your continued success.

Rated 5 out of 5 stars

Our pharmacy has recently joined Titan

Our pharmacy has recently joined Titan
It wasn’t an easy job but thank you Nas for making it much easier process supporting us all way through with good advice we are finally up a running
Thank you so much again Nas

29 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Changing PMRs is never easy but with implementers such as Nas the process is made easier. We look forward to supporting you in business as usual.

Rated 5 out of 5 stars

Sealess move!

Our move over to Titan has been seamless thanks especially to Nour who has been so attentive and patient. This has resulted in staff feeling confident and empowered. All are amazed at how Titan is going to help us and cannot wait to use more and more of it's features and apps. Nothing was rushed and we are made to feel part of the Titan family.

30 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Great to know that Staff at Midhurst pharmacy are confident and empowered with the seamless change to Titan PMR. Thank you for mentioning that Nour was attentive and patient. Welcome to the Titan family.

Rated 5 out of 5 stars

Maj in particular was a star very…

Maj in particular was a star very helpful at every part of our implementation journey with Titan, hopefully we will be implementing soon with our other branch and will be requesting help from Maj again.
Thank you for everything !

23 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Shez for a great review of Maj and the Titan implementation Journey. Maj and the Titan team look forward to the same successful journey in you other branch.

Rated 5 out of 5 stars

The transition between our old PMR…

The transition between our old PMR system and Titan has been made easy by the support we have had from staff members instore and remotely. I think that the system will enable us to work more efficiently and provide a better service to our patients. Hopefully the more we use Titan the more it will benefit our daily work life in a positive way. So far, so good!

16 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Cari, so glad that you have been supported in implementing Titan. In the next few weeks you will realise the efficiencies that Titan brings and patients will also bea appreciate the time you have to provide additional services for them. Here is to your success.

Rated 5 out of 5 stars

Titan---Give Nas a huge Bonus!

I have had a outstanding experience with two team members from titan. Nas and Saj. They both are highly professional and go the extra mile. Nothing is too much for them, especially Nas. She is a absolute Star! Her exceptional dedication, work ethic, deep understanding of customers needs go beyond her job description. I would recommend giving her a huge bonus! She deserves it.

15 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Kamran for the 5* review, so glad that you have had an outstanding experience with Nas and Saj. They both go the extra mile to help and their reward is to see Titan make a real difference to the every day lives of the pharmacy teams. Here is to your continued success.

Rated 5 out of 5 stars

TITAN PMR life changing pharmacy PMR

TITAN PMR

Just before I visit them at The Pharmacy Show today, I wanted to send out this message…

More than a PMR, more than a market changing PMR but more of a life changer.

Titan PMR has transformed our pharmacy’s operations by dramatically increasing efficiency and accuracy. With automated workflows, easy to identify acute and urgent prescriptions with a focus on patient safety, we can complete tasks more quickly whilst almost eliminating errors. This streamlined approach has improved how our team morale, mental health, time pressures and now the my team manages daily operations, enabling us to deliver and prepare prescriptions, communicate with patients about their medications and provide more essential services more effectively. I now have both my pharmacies operating under Titan PMR and I couldn’t be happier.

The system’s potential and actualisation of integration with other healthcare platforms and apps, used by other healthcare practitioners, electronic registers and consultation and delivery platforms, has significantly improved communication and reduced delays. By connecting us to the other systems, Titan PMR simplifies prescription verification repeat order processing, delivery, entry into electronic registers and repeat management and bulk dispensing capability, freeing up our staff from time-consuming administrative tasks and allowing them to focus more on patient care.

This feature ensures we’re prepared for high-demand periods and aid’s in stock management. The efficiencies gained have led to shorter wait times, improved consultation quality, and better patient satisfaction overall. It has allowed us to continue to grow without the need for more expensive recruitment and automation. Titan PMR is an essential tool for any pharmacy looking to modernize and boost productivity and their chances of survival in the current volatile landscape of community pharmacy. Efficiencies have become critical to our survival and TITAN PMR crucially supports us with this goal.

It is by no means perfect, but, the team support us impeccably, answering questions and resolving issues as efficiently as they do their other processes. With lots more exciting and market leading innovation to come in the pipeline they remain, in my opinion the market leading pharmacy PMR.

Thank you, TITAN PMR, Tariq Muhammad Sajid Ramzan, Wahid Muhammad, Zad Ali Bhatti and the whole Titan family; you’ve changed my life balance 🙏🏽

12 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Wow what a fantastic review, thank you Harry. We made Titan exactly for pharmacists like you who want to change their working lives, to provide more services and achieve a better work life balance. Glad that you like all the innovations, features and integrations. Thank you for mentioning the individual members of the team and so glad that you are in the Titan family.

Rated 5 out of 5 stars

Excellent team

We have recently changed to Titan and must say the team are so helpful, especially Maj. Any questions we have needed answering he has been there to help.
They are all very friendly and easy to talk to, we wouldn't have got through it with them.

11 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Welcome to the Titan family Wendy. So glad that you have found Maj and the support team helpful and friendly. We will continues to support you in this way.

Rated 5 out of 5 stars

Great Support

We've just gone through our first month with Titan and the whole implementation team could not have been more helpful. Noor has done a brilliant job helping, supporting and guiding us through the process and Christian has really gone the extra mile to sort out some of the IT problems we experienced especially in the transition of data from our previous software supplier. It's early days, but so far it's looking good!

7 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Fishers Chemist for this great review. One month in and so glad that Titan is working for you and that Noor and Christian went the extra mile for you.

Rated 5 out of 5 stars

Fantastic PMR System

Just had Titan recently installed, and all I can say is it's a game changer.

Makes day to day to tasks a lot easier. As with anything takes some time to get your head around it but you can just see the capabilities it has once we get used to it. It can simplify tasks and the UI is high quality.

Nas and Maj have been amazing but an extra shout out to Nas (sorry Maj). The way she goes through everything step by step and has indepth knowledge of the system and she is very patient and won't leave until we've understood and are confident with it all.

Would definitely recommend this PMR system and glad this is what we've gone for.

3 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Universal Delivery Pharmacy for saying Titan is a game changer and glad that you like the UI. Thank you also for creating a bit of competition between our implementers :-). This will only drive up their helpfulness and the quality of implementation. Here is to your continued success.

Rated 5 out of 5 stars

Another amazing installation in record…

Another amazing installation in record time, The guys at Titan were brilliant we gave them very little notice but they pulled out all the stops and got our PMR ready for us, seamless data migration, full support on the installation. And this review is coming from a previous Proscript fanatic, thank god we chose Titan.

1 October 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Amerdeep for this 5* review from a previous fanatic of another PMR. Titan is fundamentally different from other PMR systems, it is a true cloud based solution that does enable plug and play and a quick set up. Glad that you have been supported and you have had such a good experience.

Rated 5 out of 5 stars

Repeat ordering training

Nas was incredibly helpful and allowed me to practice several times to ensure I understood each stage of the process. Very patient and understanding -
thank you.

30 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Rachel so glad that you liked Titan's Repeat Flow and the helpful training provided by Nas. We look forward to hearing about how Repeat Flow has helped you.

Rated 5 out of 5 stars

Nas and Maj were great to work with

Nas and Maj were great to work with. Really helped us and the team get through the initial days especially with robot integration and our collection point. They helped us all understand all aspects of the system and were always on the end of the phone when we needed!

27 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Oadby Village pharmacy for the 5* review and for recommending Nas and Maj. You had double implementation with a new robot and with Titan PMR. Glad you were supported thoroughly by the implementation team.

Rated 5 out of 5 stars

Great and easy implementation from Nas…

Great and easy implementation from Nas for our Durham road pharmacy site! Everything setup smoothly ready for our go live next week

27 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Hassan for the 5* review, it means a lot to us. Glad that Nas smoothed the implementation for you. Here is to your continued success.

Rated 5 out of 5 stars

Nas Has been very helpful and an…

Nas Has been very helpful and an exceptional partner in helping our pharmacy and staff make the most out of Titan. she has been incredibly patient, always making sure we learn the capabilties of Titan to help us streamline our process. she has consistenly checked in with us making sure everyone has got all the training they need and we have no problem.
Thank you

12 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you so much Mostafa for this great review of Nas's training and Titan implementation. Great that you have managed to streamline your processes and that you have no problems. Here is to your success.

Rated 5 out of 5 stars

Titan PMR is the way forward in…

Titan PMR is the way forward in pharmacy
As a clinically sound pharmacist are required their skills to be utilised in patients focus services such as IP, pharmacy First in order to take time off from checking and ticking boxes you need a Titan PMR system to utilises pharmacist clinical skills and knowledge to provide face to face service to a patient.

10 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Hi Muhammad this is exactly why we built and designed Titan, to free up the pharmacist from the checking and ticking boxes to be able to provide face to face clinical services to patients. So glad that Titan is working for you.

Rated 5 out of 5 stars

A Novel System

Having worked with several PMR providers over the years I have to say Titan does things well. The implementation team can not be faulted. Maj and Nas have gone above and beyond to cater and be flexible to the needs of my staff and I. I have found the customer service to be the quickest of any PMR provider I have worked with.
The system itself can not be faulted they have taken the old pharmacy dispensing process and turned it on its head. The intuitive system built has clearly been well thought out and researched.
Looking forward to working with the Titan team for many years to come.

2 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Rahul - this review is special as you have worked with multiple PMR systems and have given Titan PMR a 5* review. Glad that you have had a good experience with the implementation and customer service team and that Nas and Maj have gone beyond. We are also looking forward to working with you in many years to come

Rated 5 out of 5 stars

Hooman was exceptional at training us…

Hooman was exceptional at training us on our new titan system. He supported us through the whole process and covered everything from dispensing prescriptions, dossettes and patient collection. Nothing was too much trouble, all of our questions were answered. thankyou very much.

5 September 2024
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Emma for a great review of Titan PMR and the training that you received. Glad that Hooman was able to cover everything and supported you through your first day. Here is to your continued success.

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