Tiqets Reviews 57,042

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

We purchased the Lisboa card, which provided free or discounted access to major attractions. The Castle was free and even a quick queue. The worst place was Jeronimus Monastery, which actively discrim... See more

Rated 3 out of 5 stars

The tour and the guide were very informative. On the tour there was no entry to any of the houses or any of the places on the Emmerdale set which I was disappointed with. All you see is the outsid... See more

Rated 5 out of 5 stars

First class! Honestly, couldn't fault it. We arranged a shared water taxi from the centre of Venice to the airport. Communication was excellent and picked up on time. No hesitation in recommending... See more

Rated 5 out of 5 stars

We purchased tickets for Colosseum, Roman Forum & Palatine Hill + Digital Audio Guide . It was excellent. We always kept informed and never had any difficulties getting into our attractions. They resp... See more

Company details

  1. Event Ticket Seller

Tiqets

Written by the company

Making culture more accessible
Tiqets is an innovative ticketing platform that is revolutionizing the way visitors discover, buy and use tickets for museums, shows and attractions. With instant and mobile tickets, the company is providing travelers with hassle-free entrance. Since its founding, the company has successfully connected the largest venues of the main tourist destinations.

Contact info

4.2

Great

TrustScore 4 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had a terrible experience

I had a terrible experience. The local tour operator (Loving Rome) informed me they were unable to confirm my booking due to a technical error. They explicitly told me in writing that I should get a refund from Tiqets.
However, Tiqets support has been ignoring the evidence and refusing to process my refund for weeks. Even when their chat support finally admitted they "completely agree" with my point, they still haven't issued the refund and keep wasting my time with "further checks."
If you don't want to lose your money when a problem occurs, avoid Tiqets. Their customer protection is non-existent

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Shit service

Shit service. On their website, the calendar has dates preselected that are a MONTH ahead of today. When you’re quickly searching for tickets in fast-selling slots, this is misleading and you can end up buying a ticket for a date you don’t need. Of course, they don’t offer refunds. I’m never buying anything from a service with such terrible support again, good luck suckers

3 May 2026
Unprompted review
Rated 1 out of 5 stars

My colosseum tickets were cancelled

My tickets were cancelled for the colosseum with no update provided to me at all. I had to scramble to purchase my tickets a few days before my trip. I also received no refund for the tickets that were cancelled by the merchant

30 April 2026
Unprompted review
Rated 5 out of 5 stars

The Tiqets app is the best way to access sightseeing and Tours

Tiqets app made it super easy to research, choose events, add options beyond the basic tickets and access the information easily every day. I purchased several sightseeing tours through them and never had any issues with my tickets or entry. Found it to be super reliable and would recommend that everyone use their app.

26 April 2026
Rated 5 out of 5 stars

Killary Fjord easy tickets

The website was easy to use (user friendly), worked well, and provided the service that I was looking for, i.e. booking tickets for the Killary Fjord cruise. Also, the digital ticket was easy to store and retrieve.

26 April 2026
Rated 5 out of 5 stars

Dali Triangle Pass

Purchased the “triangle pass” to see the three Dali sites in one day. It was relatively easy to select times for entry that matched our travel plans.

26 April 2026
Rated 1 out of 5 stars

Not worth the time and money

There are only two stops instead of declared 4 where one can hop on and hop off - the description of the activity, therefore does not match the actuals. The guide offered on the boat does not catch the geolocation, so it’s extremely difficult to follow. The view from the boat is limited and not impressive. It much better to spend the time in the beautiful Rome otherwise.

29 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look