Timeloopvisionz Reviews 38

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with their orders, frequently reporting that items were not received even after extended waiting periods. Consumers also expressed strong negative opinions regarding the delivery service, citing significant delays, lack of tracking information, and unfulfilled promises about shipping times. Furthermore, numerous customers were unhappy with the refund process, stating that they encountered difficulties in obtaining refunds for undelivered items. However, some people were satisfied with the product itself, praising the quality, design, and accurate sizing of the items they received. A few other people also felt that the product was comfortable and stylish, and some even expressed a willingness to order again despite the shipping issues.

What people talk about most

Order

Clients share negative opinions on order fulfillment, with many expressing significant frustration over... See more

Product

People report ambiguous experiences with the product. Many customers are happy with the quality, design, and... See more

Delivery service

Reviewers highlight negative aspects of delivery service. Many customers report significant delays, with some... See more

Refund

Customers express significant dissatisfaction regarding refunds. Many reviewers report that the company... See more

Based on these reviews

Rated 1 out of 5 stars

Bought a hoodie and bottom for my daughter to go a school function I ordered these items on 1/23/2026 and still haven’t received my items.I reached out to time loopz and the response is basically abo... See more

Rated 1 out of 5 stars

I’m very furious with this experience that I’m having. I bought this set for over a $100 on November 29 and it’s now January 18. I’ve kept on emailing them throughout the process of my order and the... See more

Rated 1 out of 5 stars

Horrible shipping I still have not gotten my package. I've ordered it on December 29 yet I'm still waiting??? them sending me a 15% off discount isn't gonna fix it. I need my package to come. I've bee... See more

Company replied

Rated 1 out of 5 stars

I ordered on August 18, 2025 and today is November 12,2025. I spent almost 500$ never again. Getting the run around saying it was delivered but sent back to them. Then saying they are so sorry for th... See more

Company replied

Rated 5 out of 5 stars

I like the design and the material feels good. The sizing was accurate and the set looks really stylish.

Rated 1 out of 5 stars

My son ordered a hoodie with his Apple Pay, mid October and since early November has messaged several times and gets the same automated (crap) response that it’s too late for a refund and absolutely... See more

Company replied

Rated 1 out of 5 stars

Very disappointed - ordered Nov 20th figured lots of time for Christmas arrival, no updates no shipping info - nothing. When following up told they cannot cancel or refund, store credit only --- if... See more

Company replied

Rated 1 out of 5 stars

SCAM SITE DO NOT ORDER! I would rate them a zero but that is not an option. I placed my order 11/29/2025 and was shown 3-5 day delivery but those days have passed and nothing. I have sent several ema... See more

Company replied

Rated 1 out of 5 stars

I placed a pre- order on December 25 and have not received it. In fact, I have not even received a valid tracking number yet. They will send you a generic one that never updates. This company continu... See more

Company replied

Rated 1 out of 5 stars

Dont trust this company. My daughter spent 158.00 and they never sent the product. For six months they gave her excuses about her order being shipped or address incomplete which was a lie. They gave h... See more

Company replied

Rated 1 out of 5 stars

I WILL NEVER order from here again. I wish that I could give a -5 stats. I bought 2 sets for my sons for Christmas. I ordered Nov 15 thinking that I would receive the items in a timely fashion and... See more

Company replied

Rated 1 out of 5 stars

My son bought a hoodie from them on July 14th and we still haven’t received it. For some reason it’s on the way to Georgia and we live in California. So bad!!

Company replied

Rated 1 out of 5 stars

You pay for shipping and wont get any tracking number. You have no idea if you'll get your product. Ut has been 2 weeks but no response. No idea where the product is or is it being processed.

Company replied

Rated 1 out of 5 stars

I placed an order for an in stock item on November 2nd, the website and advertising said there was a sale and if you chose an in stock item the order would be processed and shipped SAME DAY. It is now... See more

Company replied

Rated 1 out of 5 stars

This experience was extremely disappointing. I placed an order and never received the package, despite waiting far longer than reasonable. The lack of resolution and accountability has been frustrati... See more

Rated 1 out of 5 stars

Quite unfortunate. Didn’t show up I ordered a set for more than 100$. Ordered nov 30 it says it arrived but it didn’t

Company replied

Rated 3 out of 5 stars

Long shipping times . Almost been a month since I ordered my item and it hasn’t arrived yet. Customer service has been responding to my email's and told me they are working hard to ship my order.

Company replied

Rated 3 out of 5 stars

Idk how to feel right now because I ordered Jan 19 it is now Feb 2nd and idk if I'm even gonna get it before March I bought a hoodie and the matching pants to go with it and it is still saying waiting... See more

Rated 3 out of 5 stars

Tracksuit quality is good and it feels comfortable to wear. Shipping took longer than I expected, which was a bit disappointing. However, once the package arrived, the product itself was nice. I might... See more

Rated 1 out of 5 stars

been a month no jacket and it hasn't moved at all they keep making excuses and they say i can not get a refund because it has already been shipped out but if it was shipped out already i should have i... See more

Rated 1 out of 5 stars

I made my order December 26 2025 and I still haven't received it. Even though I ordered a preorder the date that they claim that production will start keeps getting longer and longer with no explanati... See more

Rated 1 out of 5 stars

This company is very unprofessional. I ordered a tracksuit on January 25th and have yet to received it. They have given me a tracking number but for the past month it hasn’t updated and has stayed the... See more

Company replied

Rated 1 out of 5 stars

My son ordered from this company on 12/31/25 and has not received a package. I emailed them at the email they provided and nothing. My son reached out to them on IG and they responded by giving him a... See more

Rated 1 out of 5 stars

If I could give zero stars, I would. Order placed on 2/12/26 and still haven’t received this order. Have sent several messages with the first response being that a surge in orders has caused the delay... See more

Company replied

Rated 1 out of 5 stars

I ordered from the store expecting it to be an amazing experience. I saw it online and wanted to support. I placed my order towards the end of December and still haven’t received it. It’s been over a... See more

Rated 1 out of 5 stars

Order taking a lil long my friend order his and got his with a week so im not understanding what’s taking so long my order number is 29508 so does it usually to long for Canada to ship to Brooklyn

Company replied



Contact info

2.1

Poor

TrustScore 2 out of 5

38 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

This company is trash made an order dec…

This company is trash made an order dec 17 and it’s march 22 I still haven’t received. I’ve sent about 12 emails with the most basic responses. They actually sent one saying they ship and it was a tracking number that never activated. I’ve asked for my money back about 6 times and to add insult to injury they offered me 30 percent back as good faith? Take 100 percent give back 30 and say they did me a favour??? Stupid company save yourself and your money!!!!

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrible shipping

Horrible shipping I still have not gotten my package. I've ordered it on December 29 yet I'm still waiting??? them sending me a 15% off discount isn't gonna fix it. I need my package to come. I've been waiting for months and this is just ridiculous at this point and it's starting to feel like a scam. I've seen multiple reviews from other customers to complaining about the shipping so I'm just assuming now that this whole website is a scam I'm really disappointed since I paid $300 for two sets.

20 March 2026
Unprompted review
Timeloopvisionz logo

Reply from Timeloopvisionz

Dear Customer,
Thank you for your feedback, and we are truly sorry for the frustration and delay you’ve experienced.

We completely understand how upsetting it is to be waiting this long, especially after placing your order in December and spending a significant amount. This is not the experience we want for our customers.

We recently made an urgent update to our warehouse due to a high volume of orders, which has caused unexpected delays in processing and shipping. We understand that this does not make up for the long wait, and we sincerely apologize.

Please be assured that your order is still in progress, and we are working to have it shipped as soon as possible. We also understand your concerns about trust, and we take them very seriously.
If you would prefer not to wait any longer, please contact us directly at support@timeloopvisionz.store with your order number, and we will prioritize your request and work toward a resolution, including a refund if applicable.

We truly appreciate your patience and again apologize for the inconvenience caused.

Sincerely,
Timeloop Customer Support Team

Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would. Order placed on 2/12/26 and still haven’t received this order. Have sent several messages with the first response being that a surge in orders has caused the delay, but that they were expecting their shipment to arrive within a few weeks and would ship it immediately. Then we get an email stating a shipment number was created, but no movement. We wait TWO WEEKS just to see if it starts to move, and nothing. Customer service keeps saying they are waiting for the carrier to pick up the shipment, and keeps deferring back to their excuse of a surge in orders. I have requested a refund and for the order to be cancelled several times, and they offer a code for ordering something with a discount. Why would I order something ELSE if your company is an absolute scam? Look at all these negative reviews where you keep giving customers the same exact excuse for months about surges in orders and customers not receiving their order. I urge everyone to report their transactions to their credit card companies as a scam. This is absolutely ridiculous and I will keep posting anywhere I can so that everyone stays away from ordering from this company.

12 February 2026
Unprompted review
Timeloopvisionz logo

Reply from Timeloopvisionz

Dear Customer,
Thank you for your feedback. We are truly sorry for the experience you’ve had and completely understand your frustration.

We want to sincerely apologize for the delay and the lack of clear updates regarding your order. Recently, we made an urgent update to our warehouse operations due to a high volume of orders, which has unfortunately caused longer processing and carrier pickup times than expected. We understand that this has impacted your experience, and we take full responsibility.

We also understand your concerns regarding the tracking information and the repeated responses you’ve received. This is not the level of service we aim to provide, and we recognize how disappointing this has been.

Your request for a cancellation and refund is important to us, and we would like to resolve this for you as quickly as possible. Please contact us directly at support@timeloopvisionz.store with your order number so we can prioritize your case and provide a proper resolution.

We appreciate your honesty and feedback, as it helps us improve. Again, we sincerely apologize for the inconvenience caused.

Sincerely,
Timeloop Customer Support Team

Rated 1 out of 5 stars

Order taking a lil long my friend order…

Order taking a lil long my friend order his and got his with a week so im not understanding what’s taking so long my order number is 29508 so does it usually to long for Canada to ship to Brooklyn

11 March 2026
Unprompted review
Timeloopvisionz logo

Reply from Timeloopvisionz

Hi there,

Thank you for reaching out and for sharing your order number with us.
We understand your concern, especially when others have received their orders sooner. We want to let you know that we have just urgently updated our warehouse, which caused a slight delay in processing some orders.

Your order is still being prepared, and we are working hard to get it shipped out as soon as possible. As soon as it ships, you will receive an updated tracking number.
We truly appreciate your patience and understanding. If you have any other questions, feel free to reach out.

Best regards,
Timeloop Support Team

Rated 3 out of 5 stars

Tracksuit quality is good and it feels…

Tracksuit quality is good and it feels comfortable to wear. Shipping took longer than I expected, which was a bit disappointing. However, once the package arrived, the product itself was nice. I might consider ordering again.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Long ship out times and unprofessional

This company is very unprofessional. I ordered a tracksuit on January 25th and have yet to received it. They have given me a tracking number but for the past month it hasn’t updated and has stayed the exact same. Taking a month to ship out a package is insane. The first time I emailed them they responded and gave me an automated response basically just saying that they are sorry and they’re trying their best to ship it out. The second time I emailed they said that my package would be shipped out the following week. Then I waited and my package wasn’t shipped out the week they said it would be. I have emailed them twice since then as well as texted them on instagram and I’ve gotten no response. I’m starting to think this business is a scam.

25 January 2026
Unprompted review
Timeloopvisionz logo

Reply from Timeloopvisionz

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your order.

This is not the level of service we strive to provide. We understand your concerns regarding the delay, tracking information, and lack of communication, and we take them very seriously. Please note that unexpected delays can sometimes occur; however, we recognize that you should have received clearer and more timely updates.
We would like to make this right. Please contact our support team directly at support@timeloopvisionz.store with your order number so we can investigate your case further and provide you with an accurate update or arrange a suitable resolution, including a refund if applicable.

We truly value your feedback, as it helps us improve our service. Thank you for your patience, and we appreciate the opportunity to resolve this for you.

Sincerely,
Timeloop Customer Support Team

Rated 1 out of 5 stars

Buyers beware!!!

I placed a pre- order on December 25 and have not received it. In fact, I have not even received a valid tracking number yet. They will send you a generic one that never updates. This company continues to send me the same repetitive email stating that my order is on the way or that there is a delay when they initially told me my order would ship on or around January 17. This company refuses to issue me a refund. Yet, they continue to advertise items identical to my order as currently being in-stock and ready to ship. This whole experience has been very stressful and disappointing!
Now, this company refuses to respond to my emails. I don’t wish this stress upon anyone so I would recommend using another company for your clothing needs.

20 February 2026
Unprompted review
Timeloopvisionz logo

Reply from Timeloopvisionz

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your order.

This is not the level of service we strive to provide. We understand your concerns regarding the delay, tracking information, and lack of communication, and we take them very seriously. Please note that unexpected delays can sometimes occur; however, we recognize that you should have received clearer and more timely updates.
We would like to make this right. Please contact our support team directly at support@timeloopvisionz.store with your order number so we can investigate your case further and provide you with an accurate update or arrange a suitable resolution, including a refund if applicable.

We truly value your feedback, as it helps us improve our service. Thank you for your patience, and we appreciate the opportunity to resolve this for you.

Sincerely,
Timeloop Customer Support Team

Rated 1 out of 5 stars

Bought a hoodie and bottom for my…

Bought a hoodie and bottom for my daughter to go a school function I ordered these items on 1/23/2026 and still haven’t received my items.I reached out to time loopz and the response is basically about high volumes and carrier delays, but I still haven’t received any tracking details even though the website states that I would receive my items in 5 days.This is unacceptable and I won’t be ordering from them again.I think this is a scam website.

7 February 2026
Unprompted review
Rated 3 out of 5 stars

Idk how to feel right now because I…

Idk how to feel right now because I ordered Jan 19 it is now Feb 2nd and idk if I'm even gonna get it before March I bought a hoodie and the matching pants to go with it and it is still saying waiting for details and when I try to get information on there website and some automated stuff so idk what's gonna happen just praying that it actually come but with the looks of these reviews idk.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Soft Pink Pre-Order

I made my order December 26 2025 and I still haven't received it. Even though I ordered a preorder the date that they claim that production will start keeps getting longer and longer with no explanation. As a business and a influencer I find this a scam and very unprofessional.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered from the store expecting it to come on time

I ordered from the store expecting it to be an amazing experience. I saw it online and wanted to support. I placed my order towards the end of December and still haven’t received it. It’s been over a month and my package still isn’t here and I have no clue where it is because they did not provide any tracking information or anything to identify where my packages are when I will be receiving it I’m very disappointed and don’t recommend ordering from here.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam Do Not Use

My son ordered from this company on 12/31/25 and has not received a package. I emailed them at the email they provided and nothing. My son reached out to them on IG and they responded by giving him a tracking number and telling him to contact USPS about his package. We contacted USPS who has no record of the package and cannot track non USPS numbers. DO NOT SPEND YOUR MONEY WITH THEM.

27 January 2026
Unprompted review

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