timelesslondon.co.uk Reviews 

102
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the wonderful fabric quality, elegant designs, and exceptionally flattering fit of the various clothing items available on the platform. Many people also appreciate the prompt shipping times and extremely helpful assistance provided by the friendly staff members when queries arise. Some reviewers were not happy with unexpected sizing inconsistencies, fabric flaws, and frustrating delays in receiving monetary refunds for returned merchandise. A few other people also felt that customer support was completely unresponsive during complicated return and exchange processes. Additionally, several buyers mentioned difficulties regarding tracking shipments and receiving timely updates about their orders.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the gorgeous styles, comfortable... See more

Quality

People report positive experiences with quality, expressing delight over the beautiful fabrics, excellent... See more

Order

Customers consistently note ambiguous experiences with order processes, as reviewers appreciate prompt... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a strong division in their... See more

Response time

Reviewers highlight mixed experiences regarding response time, with some customers reporting great response... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dresses lovely at sale price no sure I’d pay full price! Not happy about postage charges paid postage for delivery and return! sizes would be easier if you but uk sizes l ordered small thinking it was... See more

Rated 5 out of 5 stars

Beautiful dress and added bonus - warm so a perfect winter dress. Gorgeous fabric. I ordered both colours. The burgundy didn’t arrive on time but I was in love with the green and had already decided t... See more

Rated 5 out of 5 stars

Absolutely love shopping at Timeless London! Their pieces are so elegant, comfortable and effortlessly stylish, striking the perfect balance between classic and modern. Incredibly kind customer servic... See more

Rated 5 out of 5 stars

Had minor problem with a return. The owner was so friendly and helpful and sorted the issue straight away. Easy to get in touch over whatsap. Answered my query very quickly. Great customer service


Company details

  1. Clothing Store

Written by the company

A small family run business, we started creating vintage inspired pieces from iconic eras of thirties, forties, fifties and seventies with a modern twist in exclusive prints in sustainable fabrics. Sizes XS-4XL


Contact info

3.4

Average

TrustScore 3.5 out of 5

102 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(102)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm a very enthusiastic supporter of…

I'm a very enthusiastic supporter of cotton clothing and love broderie anglaise, so was delighted to find your beautiful red dress which accommodates my G cup boobs yet flatters my hourglass waist. The length is more cocktail on me than midi so perfect for a family party come September.

8 July 2026
Rated 3 out of 5 stars

Good clothes, service needs improvement

The quality of the clothing is commendable. However, there is significant room for improvement in the service. My dresses were supposed to be dispatched from their European warehouse, but they arrived from the English one. Consequently, I incurred import fees, which their website explicitly stated they would cover, a commitment that was not fulfilled. Furthermore, while they consistently respond on Instagram, my emails have gone unanswered. The sole reason I would consider purchasing again is the high quality of their garments, not the service. I would advise buying this brand through a reputable seller rather than directly from their website.

27 June 2026
Rated 2 out of 5 stars

The dress I ordered was not good at…

The dress I ordered was not good at all. It was supposed to be a size XL but the top half was absolutely not that size. The top of the dress cut my bust in half! I am also a bit miffed that you pay for delivery and also returns.

7 May 2026
Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible. I ordered a dress that fell apart. After asking for weeks they finally sent another that did the same. They immediately promised a refund but never sent this and ignored all my further messages. I get the impression the people running the business don’t know what they’re doing or are stalling refunds to wear the customers out.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous dress

Fabulous dress, I’ve had the same in burgundy for a while. Great winter dress, comfortable and so flattering.

30 January 2026
Rated 5 out of 5 stars

Amazing

Perfection! The best client service in the while UK, without a doubt. Quality items, beautiful dresses... Big fan!

28 January 2026
Rated 5 out of 5 stars

Absolutely love shopping at Timeless…

Absolutely love shopping at Timeless London! Their pieces are so elegant, comfortable and effortlessly stylish, striking the perfect balance between classic and modern. Incredibly kind customer service and the team genuinely care about making sure you’re happy with your purchase.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Irisa Mini Anglaise Dress…

I ordered the Irisa Mini Anglaise Dress for my holiday to Italy this summer, cannot wait to wear it. It flatters my body really well, quality is amazing! it was delivered swiftly. My first time using Timeless London, and would use them again!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dress and added bonus

Beautiful dress and added bonus - warm so a perfect winter dress. Gorgeous fabric. I ordered both colours. The burgundy didn’t arrive on time but I was in love with the green and had already decided that was the one I was going to keep.

9 December 2025
Rated 5 out of 5 stars

One word WOW

Timeless what can I say about this dress 🥰 where do i start...
The colours in this dress are absolutely beautiful the attention to detail is exquisite. Love the pockets, the length to be honest there is absolutely nothing i dislike. The sizing is spot on, I ordered a size 10 and its perfect, its like putting on a glove.
I would mortgage my house to have the full timeless wardrobe that how much I love these.
I will be purchasing another and maybe a few more too, look out for my video on tik tok once I wear this in holiday on Wednesday.

1 December 2025

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