Very high quality VA's that charge by minute as opposed to by hour and are quite efficient with their time. Far exceeded my expectations; night and day compared to some lower end VA groups I had tried... See more
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Review summary
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Dharmisha and Lucy have been fabulous in supporting me with my business admin as a therapist. They really make a difference and are both passionate in their support. Dharmisha has excellent creative s... See more
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We've been working with Kerri through Time etc, and she’s been absolutely fantastic. From the very beginning, the whole team has been supportive—checking in regularly and always quick to respond if... See more
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Although we’ve only recently started working together, I already feel a strong connection with Camelia. She has quickly grasped the concept and direction of the business, and I genuinely feel she’ll f... See more
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Company details
Written by the company
Experienced Virtual Assistants by Sir Richard Branson's former assistant. Up to 90% more cost-effective than hiring full-time. U.S. and UK.
Contact info
Lyndon House, Hagley Road, B16 8PE, Birmingham, United Kingdom
- happiness@timeetc.com
- timeetc.com
4.8
Excellent
256 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grateful for support from Time Etc!
I have been with Time Etc for just approaching 6 weeks and am grateful for their support. Cley, Client Happiness Manger is first class answering any questions, being supportive and checking in. Belinda, my Virtual Assistant is also fantastic, very supportive and has made a number of suggestions to make efficiencies with the objective of working towards a paperless system which would be a game changer for me as a solopreneur. Belinda has also shown me additional functionality in MS Office. Thank you both!
20 September 2025
Unprompted review
Reply from Time Etc
Hi Kevin,
Thank you so much for your kind words! We’re thrilled to hear that your first few weeks with Time Etc have been so positive. Cley will be delighted to know his support has made such a difference, and Belinda will be so pleased to hear how much you value her ideas and expertise.
We appreciate you being here and look forward to helping you achieve even more in the months ahead!
Thanks again,
Louise,
Client Experience Manager
Chris has been amazing
Chris has been amazing. We have been working together over a year now and he is super efficient and I never have to micro manage him. He will often times make suggestions to the organization-which is going beyond his actual duties. He is a pleasure to work with and is absolutely my "right hand man."
12 September 2025
Unprompted review
Reply from Time Etc
Hi Cindy,
Thank you so much for sharing this wonderful feedback about Chris! We’re absolutely thrilled to hear how much of an impact he’s had over the past year. It’s fantastic that he's become your 'right-hand man' through his efficiency, initiative, and reliability - it sounds like the perfect partnership!
We’ll be sure to pass your kind words along to Chris - I know he'll be really pleased to hear this! Thanks again for sharing your feedback with us.
Louise,
Client Experience Manager
Excellent and Available Communicators
Smooth, clear, and accessible communications. My assistance has been exceptional, and the upfront efforts to "match" us seem to have worked well. Affordable service that has made a tremendous difference in my daily workload and schedule. Perfect for a small consultancy like mine.
10 September 2025
Unprompted review
Reply from Time Etc
Hi Victor,
Thank you so much for your kind words! We’re thrilled to hear that the matching process and efforts from Leah worked well, and that Jorxi has made such a positive impact! Supporting small consultancies like yours is exactly what we aim for, so it’s wonderful to know we’ve made a difference to your daily workload. We look forward to continuing to support you!
Louise,
Client Experience Manager
What a great service
What a great service. Chose Time Etc as realised I needed additional help with my business, and was matched with my PA, Diana, who has been amazing. We had an initial remote consultation to meet each other and to discuss how to work together, and she takes all my work and just gets it sorted! The Time Etc platform is easy to use and you receive great support and regular check-ins from your Account Manager.
9 September 2025
Unprompted review
Reply from Time Etc
Hi Adrian,
Thank you so much for sharing your experience! We’re thrilled to hear that Diana has been such a fantastic support for you - she'll be so pleased to know this! It’s wonderful to hear that our platform and support from your Account Manager, Kerri, have made your experience so positive. This is exactly what we aim for, so we appreciate your kind words and your recommendation - it means a lot to us! Thanks again.
Louise,
Client Experience Manager
Time ETC was exactly what I needed
Time ETC was exactly what I needed. I was amazed at how a VA could change my workflow and make things easier for me to run my small business. Kim did an excellent job helping me through the process and making sure I was successful. Would recommend to all who need help getting it all done.
5 September 2025
Unprompted review
Reply from Time Etc
Hi Sean,
Thank you so much for sharing your experience! We’re thrilled to hear that Time etc has made such a positive impact on your small business. It’s wonderful to know that Kim was able to support you so effectively and help things run more smoothly for you - this is just what we aim for, and we'll be sure to share this feedback with her!
We truly appreciate your recommendation - thank you for being here!
Louise,
Client Experience Manager
Brittany and Kerri have been incredible…
Brittany and Kerri have been incredible in helping me streamline my event planning business over the past year. Brittany’s warm, professional communication makes clients feel valued and supported during their most special moments, while Kerri’s account management ensures everything runs smoothly. Together, they bring ease, proficiency, and excellence to daily operations…truly elevating my client and business experience.
2 September 2025
Unprompted review
Reply from Time Etc
Hi Victoria,
Thank you so much for sharing your thoughts with us! We're so happy to hear how Brittany's support has helped streamline your event business - particularly during those special moments! We're equally as glad to hear how Kerri's support has helped things run smoothly. This is just what we aim for, and it's great to hear this has shone through in your experience.
We're really glad you're here, and look forward to supporting you - thanks again!
Louise,
Client Experience Manager
Great communication
I love how communicative the Time etc managers are and how they're always making sure you're set up with the right assistants and support. Its been really nice to be able to get support with my day to day responsibilities as a working mom.
28 August 2025
Unprompted review
Reply from Time Etc
Hi Bruna,
Thank you so much for your lovely feedback! We’re really glad to hear that Leah's support and communication have made a difference, and that having the right assistants has helped ease your day-to-day responsibilities as a working mom. That's amazing!
I've reached out directly to see if there's anything more we could do to make your experience a perfect five, and I'd love the chance to connect soon.
In the meantime, thanks again for sharing your thoughts - we appreciate you being here and look forward to continuing to support you!
Louise,
Client Experience Manager
Above & beyond to support my needs!
Really wonderful service and staff who are incredible to work with - I fully supported! Taylor, my VA and Leah, in Customer Success, have gone above and beyond to earn and keep my business! They are tustworthy and make managing tasks a breeze.
26 August 2025
Unprompted review
Reply from Time Etc
Hi Alison,
Thank you so much for your kind words and support! We're thrilled to hear that you've had such a positive experience with our team. Taylor and Leah will be especially happy to know their efforts have made a meaningful impact. We’re committed to providing exceptional service, and it’s wonderful to know that’s been reflected in your experience. We truly value your partnership and look forward to continuing to support you!
Louise,
Client Experience Manager
Reply from Time Etc
Hi Dan,
Thank you so much! We're glad to hear that Tanisha, Tara, and your account manager, Laura, have been able to help you save time and get things done - that's exactly what we're here for. We appreciate you being here and look forward to continuing to support you!
Louise,
Client Experience Manager
Time Etc has been amazing and Taylor in…
Time Etc has been amazing and Taylor in specific is outstanding. Very grateful to have this support. Very personalized and professional experience.
26 August 2025
Unprompted review
Reply from Time Etc
Hi Jessica,
Thank you so much for your kind words! We’re thrilled to hear that your experience with Time Etc has been so positive and that Taylor has made such a difference for you - we'll be sure to pass this on to her!
We’re so grateful to have you with us and look forward to continuing to support you.
Louise,
Client Experience Manager
Amazing company
Amazing company. Great systems. They truly care about you getting the best VAs in the space.
25 August 2025
Unprompted review
Reply from Time Etc
Hi Marques,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our systems and team. Knowing that you feel cared for and supported in finding the best VAs in Kayla and Amanda means the world to us.
Thanks again, and we look forward to continuing to support you!
Louise,
Client Experience Manager
Helped me organize 6+ calendars by…
Helped me organize 6+ calendars by merging them into 1 family calendar!
10 August 2025
Unprompted review
Reply from Time Etc
Hi Joanna,
Thanks so much for sharing your review! We're so happy to hear your calendar has been organized into one family calendar - hopefully this makes things much easier to manage!
We appreciate you being here and look forward to continuing to support you!
Louise,
Client Experience Manager
I've been using Time Etc for years
I've been using Time Etc. for years. When I first started, I had never hired an assistant before. They made the onboarding process simple. What I appreciated the most was that they took the time to help me identify which skills would add the most value to my day-to-day work.
I have always found Time Etc.'s caliber of candidates to be high quality. I am the president and founder of a US-based, small, women-owned business. The best use case for me is a part-time US-based virtual assistant with experience using the online tools and accounting services I already utilize, and who is available during my time zone. Their skills have consistently exceeded my expectations in helping me streamline my processes.
An example of how Time Etc. quickly solved a need of mine was that, about a year in, I had a fantastic assistant who decided to return to full-time work. The Time Etc. executive team informed me right away and had already compiled a list of high-quality candidates that met my requirements. The transition to a new assistant was seamless. Knowing I have the continued support of the executive team is a relief.
Having a virtual assistant is a must-have, regardless of the size or scope of your business. I will continue to be a long-time client.
10 August 2025
Unprompted review
Reply from Time Etc
Thank you so much April for taking the time to share your experience with Time Etc.
It’s wonderful to hear that the onboarding process helped you feel confident in hiring your first assistant, and we’re especially glad to know that the transition when your assistant moved on was smooth and stress-free!
Your kind words mean the world to us, and we’re so grateful for your trust and partnership. We’re looking forward to continuing to help you streamline your processes and support your success for many more years to come.
Louise,
Client Experience Manager
The Time Etc team are great
The Time Etc team are great, not only do I have a wonderful assistant, Samantha, but the support team around her are responsive, understanding and customer focussed. In particular, I've been impressed by Leah in Client Happiness who goes above and beyond to ensure I'm looked after. Fantastic experience, very happy customer.
7 August 2025
Unprompted review
Reply from Time Etc
Thank you so much for taking the time to leave this lovely review!
We're thrilled to hear that Samantha has been such a great assistant, and that the support from our team, especially Leah, has made your experience with us so positive. We'll be sure to pass on your kind words.
Thanks again for the wonderful feedback and for being a valued part of Time etc. We truly appreciate you!
Louise
Client Experience Manager
Timesaver and skilled admin
I have had one virtual admin for the last 4 years, she has been great. I did add another who turned out to be less productive and diligent. I easily separated her from my account and the team was very supportive. Overall great experience.
Kerri at Time, Etc has been thoughtful about reaching out and checking on my experience.
29 July 2025
Unprompted review
Reply from Time Etc
Hi Kim,
Thanks for sharing your thoughts with us, and for discussing this with me directly. I'm pleased we were able to work with you to resolve your less productive experience with another VA last year, and that things have continued to go well with your assistant, Leanne, ever since.
We're really glad to know your overall experience has been great, and we're looking forward to continuing to support you!
We're here if you ever need anything. Thanks again.
Louise,
Client Experience Manager
Absolutely top notch assistants!
I have now had 2 assistants through Time Etc. and both are absolutely Fabulous! They both took direction very well and learned quickly. And I didn't have to do all the work to review resumes and find the right fit. Kerri did that all for me and presented me with the perfect person. I'm excited to see how I can continue to utilize them for more things in my business. I would highly recommend getting matched with an assistant from Time Etc!
9 July 2025
Unprompted review
Reply from Time Etc
Hi Tiffany,
Thank you so much for your lovely feedback! We're thrilled to hear that both assistants have been such a great fit and that the experience of being matched was smooth and stress-free. Kerri will be so pleased to know her support made a difference, and it's fantastic to hear about your future plans!
Thanks so much for being here, we appreciate you!
Louise,
Client Experience Manager
Many thanks to Time ETC
I have been using Time ETC for a number of months now. The initial set up was very quick and straight forward, and I was immediately matched to a number of VA's that could fit my task requests. I narrowed down my candidates, meet online, then after agreeing to take one on, and then we started working together quickly. Time ETC managed the process efficiently.
The after care is great too. Leah from the Client Happiness Team checks in with me to ensure things are running smoothly.
Highly recommend Time ETC if you need additional support on various tasks, without taking on a full time member of staff.
1 July 2025
Unprompted review
Reply from Time Etc
Hi Yen,
Thank you so much for taking the time to share your experience! We're so pleased to hear that the setup process was smooth and that you were able to get up and running quickly with the right support in place.
It's wonderful to know that Leah’s check-ins have been helpful - she’ll be thrilled to hear your kind words. We’re really glad Time etc has been able to provide the flexible support you were looking for.
Thanks again for the recommendation - it really means a lot!
Louise,
Client Experience Manager
The folks at Time Etc
The folks at Time Etc. are very professional and genuinely care about your success while you’re being matched with a virtual assistant. The best part was they sent me a box of chocolate, which was totally surprising and thoughtful
28 June 2025
Unprompted review
Reply from Time Etc
Hi Cameron,
Thanks so much for sharing your thoughts here! We're really pleased to hear that the genuine care and professionalism of the team came through in your experience. And we're so glad you enjoyed the chocolates!
Thanks again for being with us, and we look forward to continuing to support you!
Louise,
Client Experience Manager
Above & Beyond
What this Company does well is that they go above & beyond in matching VA’s with a business’s needs …though… it might take 3-4 different tries within the matching process.
15 May 2025
Unprompted review
Reply from Time Etc
Hi MB,
Thank you so much for your feedback - we really appreciate you taking the time to share your experience.
We’re so pleased to hear that you felt we went above and beyond to match you with the right VA. While we always aim to get the perfect match right away, we know that sometimes it can take a few tries to find the ideal fit, and we’re glad you felt supported throughout that process.
Thanks again for sharing your thoughts with us!
Louise,
Client Experience Manager
Really good experience
Really good experience. Smooth onboarding process and lots of experienced assistants. Definitely recommend.
25 June 2025
Unprompted review
Reply from Time Etc
Hi Dominic,
Thanks so much for sharing your experience with us! We're so glad you enjoyed a smooth onboarding process and felt supported by our VAs, that's exactly what we want to hear! We appreciate your recommendation - thanks again!
Louise,
Client Experience Manager
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