Tilley and Grace Reviews 

1,398
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive without being pushy, making the shopping experience a joy. Reviewers frequently highlight the excellent quality of the products, noting their beautiful styles and vibrant colors. Many also appreciate the wide variety of unique clothing and accessories, making it easy to find exactly what they are looking for. Customers also frequently mention the efficient service, including prompt delivery and beautifully presented packaging. Many reviewers, including those with sizing concerns, found that the clothing fit well, leaving them feeling confident and happy with their purchases.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality and reasonable prices of items... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being friendly, helpful, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products, often... See more

Service

Consumers find service to be positive, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

We bought two dresses and two crochet tops for Kate and her sister in Southwold earlier this year. Both have been much admired. Her sister wore her dress first time on a journey up to London to see a... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,398)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It has a very good choice of clothes…

It has a very good choice of clothes that I have not seen anywhere else
The staff are very friendly and also helpful

24 February 2026
Tilley and Grace logo

Reply from Tilley and Grace

Hi Ann, we are so glad that you liked our range of clothes. It's lovely to hear that you had such a positive experience with us and we hope to see you again soon!

Rated 5 out of 5 stars

Would recommend.

Always a lovely experience to visit Tilley and Grace - beautiful clothes and very friendly and helpful sales ladies.

21 February 2026
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Reply from Tilley and Grace

We are so glad to hear you always have such a positive experience with us Penny. We look for ward to seeing you again soon!

Rated 5 out of 5 stars

Kate & Jackie are lovely

Kate & Jackie are lovely, super friendly, helpful & make a real fuss of our little Poppy & Pickles

20 February 2026
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Reply from Tilley and Grace

We are thrilled you had another positive experience with us Melanie! We look forward to having you, Poppy and Pickles back in store again soon :)

Rated 5 out of 5 stars

Friendly welcoming and honest advice…

Friendly welcoming and honest advice particularly in Woodbridge

25 February 2026
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Reply from Tilley and Grace

Thank you Deirdre, for your kind words. We’re really glad to hear you felt welcomed and well looked after, especially at our Woodbridge store.

Rated 5 out of 5 stars

Best shop ever!

I love everything about this shop. Everything I buy is of great quality and the information on the website regarding fit/size/care is always spot on. When I have the happy chance of going in store, the staff are so lovely and welcoming, and I love the display by colour.

23 February 2026
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Reply from Tilley and Grace

Thank you so much for your lovely review. It means a lot to hear that you enjoy both the quality of our pieces and the guidance we provide online. We’re delighted that your in‑store visits feel welcoming too

Rated 5 out of 5 stars

Great customer service makes all the…

Great customer service makes all the difference and makes you want to come back thank you

24 February 2026
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Reply from Tilley and Grace

You are very welcome Elaine. We are thrilled that you had such a positive experience with us. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, great quality

20 February 2026
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Reply from Tilley and Grace

Thank you for taking the time to say so Dawn. We look forward to having you shop with us again.

Rated 5 out of 5 stars

Lovely jumper

Lovely jumper, had so many comments about it.
Sales person was so friendly and helpful too.

20 February 2026
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Reply from Tilley and Grace

We are thrilled you had such a wonderful experience with us! Thank you for your review.

Rated 5 out of 5 stars

Jolly japes!

The staff at the Woodbridge branch are simply delightful and make the shopping experience an absolute joy. Gemma works particularly hard and chooses the stock whe brings back from HQ with thoughts of her regular customers. the team work so well as a whole.

20 February 2026
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Reply from Tilley and Grace

Thank you for posting such a wonderful review of our Woodbridge shop! We look forward to having you back soon Caroline!

Rated 5 out of 5 stars

Perfect pink jumper.

Went in for just a browse and found a lovely pink jumper in your sale, my size and fitted perfectly. So pleased with it, good quality at a good price and lovely helpful staff too.
Thank you.

20 February 2026
Tilley and Grace logo

Reply from Tilley and Grace

So glad you had a wonderful shopping experience with us and are pleased with your new jumper! Enjoy!

Rated 5 out of 5 stars

Great shop

Great shop with excellent levels of stock and very helpful staff

20 February 2026
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for our review Gemma- we are so thrilled you had such a positive experience in store.

Rated 5 out of 5 stars

A Happy place to shop

Such a cheerful environment to shop in and beautiful clothes

20 February 2026
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Reply from Tilley and Grace

We are so thrilled to hear you have such a pleasant experience in our stores. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Always a 5 star...

Always a 5 star.... so much choice and clothes thar are that little bit different!
Also love your shops, Woodbridge my favourite but lovely lady in Aldeburgh!
Always purchase when visiting Suffolk!

20 February 2026
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Reply from Tilley and Grace

Thank you so much for such a wonderful review Jacqueline. We look forward to having you back in one of our stores soon!

Rated 5 out of 5 stars

Wonderful silk scarf

Wonderful silk scarf, beautiful feel ❤️

1 February 2026
Unprompted review
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Reply from Tilley and Grace

We are so thrilled to hear you are enjoying your new scarf! We look forward to having you shop with us again soon.

Rated 5 out of 5 stars

I always come into the Aldeburgh shop…

I always come into the Aldeburgh shop and looked after extremely well.
My mother and I love your bags and they are practical, reasonable and of good quality.
I highly recommend Tilley and Grace !

1 February 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review Sam. We look forward to seeing you in store again soon!

Rated 5 out of 5 stars

I visited the shop in Holt whilst away…

I visited the shop in Holt whilst away for a couple of days. Very friendly staff who advised me about joining loyalty scheme & directed me to some lovely clothing choices.
Great store & staff.

28 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review Lisa, we are so glad you had such a positive experience.

Rated 5 out of 5 stars

Beautiful scarf

Ordered a scarf online for a Birthday gift which is always a gamble but I was definitely not disappointed! Scarf arrived promptly and it was beautifully packaged. The scarf itself is gorgeous and my friend was over the moon with her gift. Her favourite colours of pinks, purple and reds … even more beautiful in real life. I would definitely recommend and use again in the future. Thank you xx

27 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

We are so happy to hear both you and your friend were happy with the scarf! We hope to have you order with us again soon. Thank you!

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