Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tilemall has a great range of great quality tiles, beautiful designs. Very helpful staff, friendly and knowledgeable, they really looked after me. Order was ready quickly, will definitely be back aga... See more
Company replied
Paul was exceptional to deal with. He made choosing bathroom tiles etc. effortless, simple, and enjoyable. Tile Mall also has an extensive selection, which made it easy to find exactly what we were lo... See more
Company replied
Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... See more
Company replied
Company details
Written by the company
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Contact info
4-10 Fisher St, 2128, Silverwater, Australia
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy online purchase
Easy online purchase. I was going down to Sydney anyway so picked up from the warehouse. That too was easy to complete! Thanks!
12 March 2026
Reply from Tilemall Pty Ltd
Hi John,
Thank you for your great feedback! 😊
We're so glad to hear that the online purchase process was easy and that picking up your order from our warehouse in Sydney was just as smooth. We really appreciate your support and hope to serve you again for your next project!
Thanks again!
Brook
quick post ,easy website
27 February 2026
Reply from Tilemall Pty Ltd
Hi Kym,
Thank you for your feedback! 😊
We're glad to hear you found our website easy to use and that your order arrived quickly. We really appreciate your support and look forward to helping you again in the future!
Best regards
Brook
Customer service was great- urgently…
Customer service was great- urgently needed tiles delivered to Melb. The team sorted us out and delivery came earlier than planned.
26 February 2026
Reply from Tilemall Pty Ltd
Hi there,
Thank you for your wonderful feedback! 😊
We’re so pleased to hear that our team was able to assist you with your urgent tile delivery to Melbourne and that it arrived even earlier than expected. Providing helpful and reliable service is always our goal.
We truly appreciate your support and hope to help you again with your future projects!
Best regards
Brook
Just 'OK'
Delivery was prompt, but more expensive than I expected. Unfortunately around 20% of the tiles I ordered where a completely different colour to the rest. When enquiring I was told they were different batches, and the colour I preferred was the old batch, meaning to have all the same colour i'd need to return 80% of the order, wait and then have a colour I didn't want. I received a small partial refund of half the value of the incorrect colour section only, and this was not processed until I chased it up. The tiles themselves were OK for the price, but some (mosaics) were inconsistent in gaps, others had minor cosmetic issues etc... not the highest grade it seems. I would conclude by saying the overall experience was just OK, comunicatiom was good, an alright experience for discount tiles. But I wouldn't re order if premium quality or high grade was the goal.
2 February 2026
Reply from Tilemall Pty Ltd
Hi Ben,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t fully meet expectations. As the mosaics you purchased are made from natural stone, there can sometimes be minor variations or small imperfections within an acceptable range, which is a natural characteristic of the material. We do appreciate your understanding in this regard.
Regarding the delivery cost, shipping is charged directly by a third-party transport company. Due to the longer distance and the protective handling required for fragile tiles, the cost can sometimes be higher than expected.
We also apologise for the delay with the refund. Our accounts team processes refunds once a week, which can occasionally cause a slight delay, and we’re sorry for any inconvenience this caused.
Thank you again for your feedback and for acknowledging our team’s communication. Your comments help us continue to improve our service.
Best regards
Brook
Good customer service
Good customer service, well presented showroom and good variety of quality tiles
20 February 2026
Reply from Tilemall Pty Ltd
Hi David，
Thank you for your lovely feedback! 😊
We're glad to hear you enjoyed our customer service and found our showroom well presented. It's also great to know that our range of quality tiles helped you find what you were looking for.
We truly appreciate your support and hope to see you again soon!
Kind regards
Brook
Reply from Tilemall Pty Ltd
Hi Adam,
Thank you for your feedback! 😊 We’re glad you were happy with our quick service. If you need any help with tiles or samples for your project, feel free to let us know.
Best regards
Brook
Very fast delivery time for sample
18 February 2026
Reply from Tilemall Pty Ltd
Hi Hayley,
We’re glad to hear the sample arrived quickly. If you need any further information or assistance with your project, please feel free to reach out.
Kind regards
Brook
Do not buy from these people
Do not buy from these people. Bad service and total rip off. Bought 2 boxes of tiles and they were not fit for the purpose. I didn't even want to return them, I want to exchange for the matt version of the tiles. They wanted to tack a fee of 25 % / $50 to put 2 boxes back on a shelf which would have taken 1 minute.
Also when there the other day, they treated another customer rudely. That person phoned up, had bought $10,000 worth of tiles and she was actually chasing them up as there was no communication from them. She was checking if her order would be on time in 3 days and she was told that they had no idea where the order was and could not tell her anything because their warehouse does not keep proper hours the same as when the shop is open. Wow!!!!!
I also had to come back for my tiles as the shop is selling but customers cannot get their goods once they are purchased because they cannot give the goods to people because they have weird warehouse hours.
Do better Tilemall. Your service sucks and you ripping off customers suck as well. When I was there it took over 2 hours to pay/ not even get my tiles as I was constantly being made to wait whilst people were phoning in. Well I thought that I was first in the queue and that people phoning should wait their turn. Obviously not.
Also if you read the many 1 star reviews they have when they answer they are totally passive aggressive and never accept responsibility but always blame the customers. Wow again.
Stay well away from this unprofessional mob.
24 February 2026
Unprompted review
Reply from Tilemall Pty Ltd
Hi Nadine,
Thank you for your feedback.
We would like to clarify that the restocking fee was clearly explained at the time of purchase and prior to collection. This is part of our standard return policy and covers handling, administration, and supplier return costs.
We understand that this may not have been the outcome you were hoping for, and we are genuinely sorry that your shopping experience did not meet your expectations. Our team always aims to assist customers by arranging stock transfers and preparing goods as requested. At the same time, we also make customers aware in advance that any returns may incur applicable fees.
If you would like to further discuss your situation, please contact our team directly and we will be happy to assist you.
Kind regards,
Tilemall Team
Great product and customer service
The service from Tilemall over the phone was very helpful and efficient and the products are beautiful and as advertised. Unfortunately there was a delay on the shipping with the tiles, but this seemed to be an unfortunate and unusual incident with the courier. Other items were prompt.
22 January 2026
Reply from Tilemall Pty Ltd
Hi Kim,
Thank you for your thoughtful review. We’re so pleased to hear that you found our phone service helpful and efficient, and that you’re happy with the products.
We appreciate your understanding regarding the courier delay — while this was an unusual situation, we’re glad the rest of your items arrived promptly. Thank you for your patience and support.
Best
Brook
Very customer friendly
Good selection, knowledgeable staff. I changed my mind on one order and had no issues returning and replacing it with something else.
13 February 2026
Reply from Tilemall Pty Ltd
Hi Vas,
Thank you for your great feedback! We're glad you enjoyed our selection and found our team helpful. We’re also pleased the exchange process was smooth for you. We appreciate your support and look forward to assisting you again.
Kind regards
Brook
Reply from Tilemall Pty Ltd
Hi Lina,
Thank you for your feedback! We're glad to hear the sample ordering process was easy and that you're happy with the quality. We appreciate your support!
Best
Brook
Reply from Tilemall Pty Ltd
Hi Justin,
Thank you for your kind words! We’re glad you found us easy to deal with and that you’re happy with the quality and pricing of our tiles. We truly appreciate your support and look forward to serving you again.
Kind regards
Brook
Janie was marvellous to deal with
26 February 2026
Reply from Tilemall Pty Ltd
Hi Frank,
Thank you so much for your review. Hope to see you on your next project.
Paul
Easy website. Professional sales team.
I ordered a box of tiles, and of course my better half changed their mind about 5 minutes after I hit the submit button. I emailed Tilemall and they took the change of colour in stride, emailing they had altered the order within the hour. We had the box of tiles later that week.
10 February 2026
Reply from Tilemall Pty Ltd
Hi Aaron,
Thank you for your review. We truly appreciate your support and hope to see you again on your next project.
Kind regards,
Paul
"I had a great experience here
"I had a great experience here. The service was fantastic from start to finish. The tile quality is top-notch, and I was impressed by the wide variety of colors and styles available. A special shout-out to the sales team—they were incredibly patient, answered all my questions, and helped me find exactly what I was looking for without any pressure. I will definitely be coming back for further.
6 February 2026
Reply from Tilemall Pty Ltd
Hi Zheng,
Thank you for your review. We really appreciate your support and hope to see you again on your next project.
Kind regards,
Paul
Reply from Tilemall Pty Ltd
Hi Veronica,
Thank you for leaving us a review. We truly appreciate your support and hope to see you again for your next project.
Kind regards,
Paul
Quick turnaround.
3 February 2026
Reply from Tilemall Pty Ltd
Hi John,
Thank you so much for leaving us your feedback. Hope to see you on your next project.
Paul
Very friendly staff and informative
Very friendly staff and informative, showed us exactly what we were looking for. Thankyou
14 February 2026
Reply from Tilemall Pty Ltd
Hi Robert,
Thank you for the 5-star review — we really appreciate your time and support. We look forward to assisting you on your next project.
Regards,
Paul
Cost effective quality products
Cost effective quality products. We absolutely love our tiles. The process was super easy. Delivery was timely. And tracking our items was accurate and reassuring.
6 January 2026
Reply from Tilemall Pty Ltd
Hi Kylie,
Thank you so much for leaving us a review — we really appreciate it. We look forward to assisting you with your actual order soon.
Regards,
Paul
Reply from Tilemall Pty Ltd
Hi Brett,
Thank you for your feedback!
We’re glad to hear the ordering process was smooth and that your delivery arrived as promised. We really appreciate your support and look forward to helping you again.
Best regards
Brook
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