Tile Click Reviews 

239
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Ordered British Ceramic Tile Co. Tiles, price far less than normal trade outlets and enhanced by special extra November 10% offer. Delivered within 3 days, securely wrapped on pallet. No complaints wh... See more

Rated 5 out of 5 stars

needed just a few tiles to finish of my kitchen that i started a year ago could not find them anywhere thought i would have to start all over with new tiles until stumbeled on tile click brought... See more

Rated 5 out of 5 stars

very helpful guy called jeremy arranged for tiles to be sent from Germany almost direst in the exact time frame down to one hour in a span of two weeks. Perfect service when other major suplliers coul... See more

Rated 5 out of 5 stars

Originally ordered a couple of samples from Tileclick.co.uk which were delayed in turning up. Emailed tileclick and Jeremy quickly answered my email and resolved the issue immediately. Following day s... See more

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5.0

Excellent

TrustScore 5 out of 5

239 reviews

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5.0

All reviews

(239)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good service

i didnt.order enough tiles initially and.they were really helpful at getting me some more tiles for the.next day

19 July 2012
Unprompted review
Rated 2 out of 5 stars

Broken Tiles

If you want broken tile samples go with TileClick. Not sure about their actual delivery’s, but if they can't get delivering tile samples right, then I am not going to give them my business!

9 July 2012
Unprompted review
Tile Click logo

Reply from Tile Click

Dear Nicola

Firstly, many apologies that your samples arrived broken. Samples are sent in the quickest, safest and most affordable way we can so that customers can get an idea of texture and colour that isnt possible via images on a website.
Tiles are also a ceramic product and by their nature are susceptible to breakages, but our main orders are sent out on pallets, they are insured and should any damages occur, providing the delivery document is signed with possible damage, they are replaced quickly at no additional cost.
regards
TileClick

Rated 5 out of 5 stars

excellent service

everything as explained, phone call to arrange the best time to deliver, tiles delivered within a few days, excellent service

5 July 2012
Unprompted review
Rated 5 out of 5 stars

RONSEAL ETHOS

I use the Net regularly for my needs, and very rarely does a company live up to it's promises. But TileClick.co.uk has the Ronseal attitude "It Does What It Say's On The Tin" and I'm impressed with the way they look after the Customer.

21 June 2012
Unprompted review
Rated 5 out of 5 stars

Very helpful

Good prices, excellent range and helpful staff. Even when a parcel went missing they offered to replace it with no fuss. The parcel was eventually found.

18 June 2012
Unprompted review
Rated 5 out of 5 stars

Very good. Would certainly use again.

The tiles I purchased were as described, though there were half a dozen broken ones but out of 80 that's not bad. The price was amazing (cheaper than Stax), the delivery time was very quick and the driver was friendly and very polite and helpful.
I can recommend this company wholeheartedly.

7 June 2012
Unprompted review
Rated 5 out of 5 stars

Excellent value and service

I ordered some tiles for my bathroom - found some lovely tiles which were half price. I had a query with regard to the thickness - a representative called me back the same day. They were delivered on time - extremely happy with the service. Would highly recommend Tileclick.

5 June 2012
Unprompted review
Rated 5 out of 5 stars

Very good service

From the outset Tileclick were extremely helpful. Emailed questions were answered promptly and nothing was too much trouble. The tiles were shrink wrapped on a pallet and were in good order. Delivery was on a day that I requested, the driver was very pleasant and placed the tiles exactly where I wanted. All in all a brilliant service, would highly recommend.

4 June 2012
Unprompted review
Rated 5 out of 5 stars

TILES IN STYLE

The range of choice was exceptional and the grapics and details very clear and informative.
Ordering was very simple and the delivery quick and on time.
Well rcommended.

23 May 2012
Unprompted review
Rated 5 out of 5 stars

Great tiles, great service!

I ordered my Laura Ashley tiles at a great discount rate - I'd been looking around my local tile shops and for a similar style was being quoted at least triple the price! I'm always a bit nervous about buying things like this online as even with a sample you can't always get the full picture of how the finished product will be, and seeing as I was planning on tiling round my whole bathroom including the, floor they had to be something I was really happy with. I decided to trust in the Laura Ashley brand and was very pleased with the quality and colours when they arrived, they were just like in the picture. I had to call to try to arrange delivery on a specific day and the guys I spoke to couldn't have been more helpful! As promised, tiles arrived exactly when they said they would. I would highly recommend this site.

15 May 2012
Unprompted review
Rated 4 out of 5 stars

Samll but perfectly formed

the samples of bathroom tiles were rather small I was explecting full size tiles which gives a clearer view of how they would look in the room that is being refurbished

11 May 2012
Unprompted review
Rated 3 out of 5 stars

Customer contact poor

My order was placed on 19th April 2012, and now on the 4th May, my order is still incomplete, with less than half the tiles, I paid for arriving on the date given.
What is annoying is that I am the one having to do the chasing and staying at home in the hope of a delivery.

Tiles are good.
Service is poor.

4 May 2012
Unprompted review
Tile Click logo

Reply from Tile Click

Dear Mrs Watson

You emailed us last night and we have been on the case since 7am this morning and you have since posted this review at 9.30 when you had asked for us to contact you in the morning.
We apologise that this has occured and it is down to one supplier and their haulier and porr communication and these are the same company responsible for the poor service review from V Last, we will cease our dealings with them as of now as we will not tolerate our companies name being tarnished by one of our suppliers.
As discussed, we will be back to you by 10 with more information
Regards

Jeremy

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