Tile Click Reviews 

239
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Ordered British Ceramic Tile Co. Tiles, price far less than normal trade outlets and enhanced by special extra November 10% offer. Delivered within 3 days, securely wrapped on pallet. No complaints wh... See more

Rated 5 out of 5 stars

needed just a few tiles to finish of my kitchen that i started a year ago could not find them anywhere thought i would have to start all over with new tiles until stumbeled on tile click brought... See more

Rated 5 out of 5 stars

very helpful guy called jeremy arranged for tiles to be sent from Germany almost direst in the exact time frame down to one hour in a span of two weeks. Perfect service when other major suplliers coul... See more

Rated 5 out of 5 stars

Originally ordered a couple of samples from Tileclick.co.uk which were delayed in turning up. Emailed tileclick and Jeremy quickly answered my email and resolved the issue immediately. Following day s... See more

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5.0

Excellent

TrustScore 5 out of 5

239 reviews

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5.0

All reviews

(239)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

good, prompt service

The tiles came on time although we were not contacted by the driver beforehand ( as suggested) so it was lucky we were in. Otherwise, service and price very good. Will use you again.

20 June 2013
Unprompted review
Rated 5 out of 5 stars

Amazing people to deal with!

Everyone at Tile Click were so helpful, sample tiles were sent to us next day, which is a great help when trying to choose tiles. When I went to collect the tiles we bought in Bristol the gentleman there was most helpful and accomadating. Tile Click is a great company to buy from and good prices as well.

25 May 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service, good quality tiles

Ordered new tiles for the bathroom. Samples sent quickly. Very impressed with the range. Service was second to none and the quality of the tiles was excellent. I was a few tiles short rung up and they dispatched 6 free of charge. Brilliant service.

24 May 2013
Unprompted review
Rated 5 out of 5 stars

The go the extra tile!

I cannot praise Tile Click highly enough. The prices were great despatch fast and delivery trouble free. We felt like we had a real personal service from them. I can recommend them to any one.

14 May 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant service. I would recommend this company

It was so useful having the tile samples including the border. I have a dark bathroom and tiles seen in a showroom do not look the same in this darker room. I put the samples in various places until I decided which tiles to have. The service was brilliant and receiving a telephone call to state when the delivery would be was excellent.

9 May 2013
Unprompted review
Rated 5 out of 5 stars

Damage tiles

I had a problem with some shading and damage of tiles and missing tiles from order.
This was all promptly dealt with by customer services and they send out replacements without delay.

5 May 2013
Unprompted review
Rated 5 out of 5 stars

We ordered on-line and they arrived on time.

I found the tiles I was looking for to match ( much to my surprise) the ones I had already bought from Homebase Store. The chap I spoke to from the web site was so helpful and checked that the ones I wanted were in stock. I was amazed at the efficiency of this Tile Click and the hap tht delivered them was a very happy chappy. I would certainly use them again.

17 April 2013
Unprompted review
Rated 5 out of 5 stars

Once bitten, twice shy,

Ordering tiles on-line for two rooms does not occur often. We ordered sample tiles from another firm who seemed a little cheaper but they never turned up and the promised cash return is still awaited. However, Tile Click was the opposite experience in both the supply of a sample tile and the main order. I could not fault their service and would order from them again without hesitation. The suggested floor tiles to go with the Laura Ashley Malvern range was also a good match. Thank you Tile Click.

3 April 2013
Unprompted review
Rated 3 out of 5 stars

Very slow service, still waiting!!

After waiting for the delivery period to pass we rang tile click to find out where our tiles were. some investigating was done as to why we hadn't received anything, it was discovered that tile click had missed a number off my husbands phone number when passing it on to the delivery company! We were told that our tiles had been sitting waiting for a week to be dispatched, I don't know how much longer we would have waited if we hadn't rang up about it!!
When the tiles were delivered 1 pack was damaged, the delivery driver was very helpful and said that a replacement pack would be sent ASAP. That was a week ago, I am going to have to make another phone call today to see what has happened to them!! We can't start the bathroom until we have all the Floor tiles. FRUSTRATING!!!!!
This is a real shame as we are very happy with the tiles we have and the price!

20 March 2013
Unprompted review
Tile Click logo

Reply from Tile Click

Dear Mr & Mrs Brannan

Firstly our apologies for any delay with your delivery, the number we have for you should be correct and that was passed to the depot we use for collections and it would appear teh number was missed in passing it to the depot making the delivery. The depot delivering should have contacted us as soon as they realised there was a number missing and we could have supplied the correct number to them for them to contact you.
We have also not heard anything from the delivery depot in respect of the damaged box, we do request on our website that we are advised within 48 as the delivery company are part of a nationwide haulage network and would not advise us of any damages.
From your message, we assume it is a pack of floor tiles damaged, but I will call you to confirm this and get them sent out on an overnight courier.
Apologies again for the delay, but we had not been advised of any issues in contacting you until you chased us. We will be lodging a complaint with the haulier as this is not the service we expect our customers to receive.
Kind Regards

Jeremy

Rated 5 out of 5 stars

Terrific tiles

Good range of products, excellently priced. Query replied to via email and response on phone (though 0843 number was a disadvantage). Tiles delivered on 5th working day (free delivery). In good order.

15 March 2013
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE, WOULD USE AGAIN

Having never purchased tiles on line before and being a little apprehensive, I was
very surprised how easy it was, they were delivered within a week and the delivery
driver was very helpful. The tiles were much cheaper than the local tile shops and
I did not have to pay for delivery due to the amount I spent.

Excellent Service will definately use again

14 March 2013
Unprompted review
Rated 4 out of 5 stars

Comprehensive & Quick

I often visit the site for a bit of inspiration, knowing I can quickly get samples to check out ideas, and then knowing I can order with confidence

13 March 2013
Unprompted review

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