Tikamoon France Reviews 

Outdoor furniture that can’t remain outdoors even if under cover. Such bad quality. They take zero accountability. Good looking products that fall apart because of bad workmanship. I will go above and beyond to make sure I spread the news about how bad the quality of their products are. I was warned and I didn’t listen.

Misinformation on the product page, and little care from the service team. the mentality of being an ethical company should also extend to their service to their customers.

where can i start, after reading the poor reviews from past customers which are on TrustPilot, I decided to ignore and try for myself if I had a better experience. However I should have listened to the reviews about the poor quality and craftsmanship of the work which is been sold. I ordered a console table in black, based on the images on the site looked great and the ideal size for what I was looking for. When received the item the finish was so poor, areas of the wood was not even finished there was exposed wood and this is visible to the eye, i called and got asked to send images which I did, I then got told to send another set of images which the whole item zoomed in, not sure why this was! After several calls i was told that replacement item will be sent and old item will be collected. When received the replacement console table and unpacked the table, I then realised that the same issues are apparent and the the legs of the table had areas where paint had not been finished properly. I called again and got told to send images of the damage, I have sent them again and was advised that this is how the wood is suppose to be and they will not replacement this console table.

Please be aware the poor wood type which has loads of knots and not painted properly is down to the cheap wood and craftsmanship used to make this furniture, customer services also put the phone down and I was called by the team manager called 'Fiona' and she apologized but in short stay away from this company, they're rude, they wont replacement damaged items and they will argue on the phone to say if the item is damaged or not. There are way better furniture shops which are at the same price point. I wont be shopping here again, waste of money and time. I have all the emails and images for proof if anyone would like to see them..Thank you

Tikamoon sell products they can’t deliver - ordered a bathroom vanity unit, got an email weeks after the order to say they’d have to deliver it to the ground floor or refund me. Since most bathrooms aren’t on the ground floor, that cost is now on me to get it upstairs - think about the outcome Tikamoon, you need to sort that customer journey out!

We have purchased console table on one occasion to match our oak floor. It looks beautiful. Delivery was good. Quality ok its not oak we know it so it stains easier.
Then we purchased big book case which again arrived partially assembled. Again very good delivery service. We had missing small part which we received within two working days and we are very happy still year down the line.
We’ll buy from here again as its reasonably priced good quality furniture and I think good customer service.

AMAZING unique products at great prices. I’ve bought two mirrors, a basin and a shelf and love them all. Also great customer service when I had an issue. They sorted it out in no time!

Overall Bad Experience.

Ordered a side board (Industriel), for some reason they contacted us to say we had cancelled the order, we hadn't. Once it does arrive, it has 2 bent legs so wanted a replacement. They say you must keep the packaging to return the product, the packaging that it came is was damp and has created an awful smell throughout the house. They have since said that we can return it without the packaging but can only collect it when their courier is available, they can't tell you when this is going to be either. The refunds offered to keep the faulty product were misery, and less than it would be to collect the faulty product, replace it and deliver a new one. They ask for comms via email but you have to call them to make progress on cases like this, although they do pick up the phone.

We did not cancel the order, we did not order a faulty product, we did not ask for the stench of the packaging in our new house. We now have to wait for their courier to let us know when they can pick up the faulty product and wait another 10 days to have a replacement delivered.

Given this is the third straight 1 Star review, I would be very cautious purchasing from them moving forward.

***** Additional Note - The replacement product has also arrived with bent legs!!! Wondering if they just have faulty product******

First vanity unit delivered smashed so delayed for over a week-package just a lightweight cardboard box for a heavy wooden vanity unit . Then was told when a replacement would be sent, given a date /time only to be told on the morning off delivery that they didn't have the stock ???? Plumber booked in to fit it had to cancel. Phoned up customer service said they would chase it ...no response ...apparently they are waiting to hear back from delivery company , they will not give update unless you chase. Customer Service seem to think delivery company is at fault and accept no responsibility -and doesn't seem to think it is part of their service . Bathroom all finished apart from Tikamoon vanity unit. Massive inconvience , poor customer service no one seems to know what is going on ...would I recommend ...absolutely not !!
If only I had read all the other 1 star reviews on damaged products and poor customer service

Update: After a couple of e-mails back and forth, they agreed to take the broken table back and ship out a new one.

New one shipped within the week, and arrived within 10 days. Old one was picked up at the same time.

In one piece this time. Wood looks great, but the build quality/quality control seems to be slightly lacking. Sections that don't seem to be sanded/smooth, and slightly poor joining.

3/5 for the poor initial response, and what seems to be slightly poor QC.

Old Review below.

Ordered a Villa couch table from the in Feb. It finally arrived on 17/05/2024. Upon unpacking it, it became apparent that one of the supporting legs had a crack in it, and the edge had structural damage. It looked like it had been dropped at some point during shipping or packaging.

We immediately contacted them regarding the problem and sent then clear pictures of the problem. We were told we would need to unpack the entire table and take more pictures. We did so and sent in more pictures.

We got a response saying they are willing to offer us a 60 euro refund or a 90 euro store voucher, and we may keep the table. It's unclear why the company thinks we are very eager to keep 500 euro couch table with very clear structural damage.

Would not order from them again, and would not recommend them at all.

Very disappointing Serena Solid Oak vanity unit purchased which had considerable staining after 2.5 months and we were told that it was our fault. Kept unit clean, dry and room ventilated. Therefore warranty and guarantee promoted is worthless.

A .co.uk company which is based in France and replies to one of our many queries was answered in French. Very disappointing product and customer service for a product which was not for purpose.

I received a beautiful piece. Beautiful design, and felt like good quality wood and construction. But.... I didn't like how it looked in my house! Such a shame! Dealing with the transporter was a bit of a hassle, both in delivery and in picking up the return, but the client services in The Netherlands were always quick to respond and I got a full refund. Would consider buying again, because the product was really beautiful.

Lovely products. Well built and beautiful looking. My third time buying from them now.

Do not purchase from this company. They have taken my money for a unit that turned up smashed and are now stating after countless excuses that they can not refund the money back to our bank account, the same bank account that the item was purchased from. Item purchased on December 4th 2023, turned up smashed 12 weeks later, as of 26th April 2024 I still do not have my money back. Am now seeking legal action against these. Joke of a company. Stay away from them..... UPDATE>>> Claim in response that they can not find my order based on the information I have provided. Strange as I have not provided any information apart from my email address to log the review, which IS linked to the order. More lies and rubbish from the scammers!!!! DO NOT BUY FROM THIS COMPANY...

Can not emphasise how bad this company is. Ordered a unit that was a 8-10 week delivery, finally without any updates but plenty of excuses when I chased an eta, arrives after 12 weeks. Damaged beyond belief, completely unusable, contact Tikamoon to be offered a £45 refund for a £299.00 unit. I can also wait another 3 months for a replacement if I don’t accept the £45 refund. Joke of a company that sell nothing better than fire wood.

Worst company I’ve ever dealt with … never order from them. Can’t convey my dissatisfaction. Failed on so many fronts. This is a warning don’t order from them ..

I had a good experience with them. Products are solid - if not a bit pricey - and delivered on promised time. I had a problem where delivery was not unboxed while I paid for it but customer service was able to resolve it quickly.

products nicely designed but when comes to quality and ethics a brand that has much work to do. Sofas that are middle to high priced with component made in china. Then they have the green tool to find out how Greer their products are... hypocritical and not believable. Another company interested in profit and not in the planet

If we could give a zero, we would. We already waiting for 5 months for a table. I will write it down again: 5 months for a table?! Now they lost it somewhere in France.. It is a disgrace. They are still selling the table online with a delivery for 6 weeks, but they don't have it internally. So, they are selling stuff, that they don't have in house. So, one advice, never ever buy something tikamoon.

Ordered a bathroom basin and wasn't sure as some people had issues with delivery but still went ahead with my order. I had no issues, item delivered when stated, packaged well and looks great, exactly the same as the picture as advertised. I've had/been using the basin for around a month so far and no issues

We've bought several items of furniture from Tikamoon over the last couple of years, and on each occasion have been impressed by the level of service recieved and the quality of the items. More recently, we managed to lose some bolts to attach a mirror shelf to the oak mirror we had just purchased, and after a quick email, was sent a replacement by DHL in super quick time. Thier customer service in my experience is exceptional, with speedy responses and happy endings!! Overall, very impressed and will be purchasing from them in the future.