Tidebank | Commercial Property Reviews 

It is now 16 hours according to their app since I contacted Tide via their support and was told “ Thanks! We will now connect you to our Member support team”. At least they didn’t patronise me with “your call is important to us, please hold”.
Can’t really rate them above 1 star as I’m not sure whether they actually exist. Certainly not suitable for business banking.

I have just been on the receiving end of a scan where £829 has been taken from my account - The scammer called and expressed he was from Tide, they then used the same SMS messenger as Tide use for sending codes etc. The money is sat at pending in my account.

The disappointing thing is, I cannot speak to a person to express this payment that is pending and should not leave my account. I have this messenger process which is not responsive, considering this is a live fraud activity - I am finding this stressful and would like to have some correspondence, even a message, so I know someone can action this fraud - I have never used a service like this, and will be moving away asap

Payment declined. I have had a Tide account for many months now and had no issues, however I have just had my first payment declined. The reason is because the card, though a Mastercard, is neither a credit or debit card. It is classed as prepaid and some merchants do not take them. Customer support were less than helpful and just told me it was in the T&C's and wouldn't elaborate on why merchants wont take the card. Now as a business owner I would have though this was quite important and it's not included on their website FAQs where it says limitations. I'd say this was a major limitation and should be listed as such instead of stuck in the small print so clearly they are trying to hide this because it would put most business onwers off. Shame on support too, just tell me what this issue is instead of being sneaky.

Won’t let me close my account even though I’m legally entitled to have it closed down, haven’t finished the one simple compl I had and have left me extremely upset and depressed over this situation, I’m a unwell man and this has caused me serious health issues never ever go with tide it’s all crap

\the true metal of any business is not how they perform when everything is rosy, it's how they deal with things when there is a problem. Tide are dreadful, the chat doesn't get answered, emails are sent to different email address, complaint ignored.

Avoid at all costs.
Opened my account, issued my card.
2 weeks later when i'm expecting payment, they decide to close my account after a review with no justification provided.
Wouldn't even have a telephone conversation.
The only review they need is one of competence - internally.

Tide have "paused" my account with no details given and have absolutely zero customer service staff to help when you need it. I've been ignored for days and I've sent Hundreds of messages.

STAY AWAY!!!!! I've honestly never experienced such bad service or lack of. Disgrace!

Horrible scam switch and bait setup. You go through all the hassle of setting up an account you find out after that there are fees like 20p for incoming payments and sending payments. Stay well away from tide bank.

Awful bank! I have been trying to get into my account for months! Customer service… I don’t think it exists at tide. I’ve had to send pictures of my driving licence but still no luck! I have a large amount of money in the account which I can’t get access to. I now use Monzo and wow what a difference. Do not use Tide!

I had a dodgy email in December asking for personal questions so I ignored it as spam. On January 17th my phone flashed up card disabled I then got another email from someone asking for personal details and that they had lock my account funny how they did this straight after a payment went in. I asked them to unlock my account which I’ve had no reply I’ve used the app had limit response bills not getting paid and I’m incuring charges.
Bad bad service Don’t use
Martin

Awful service. I had International transfer which being on-hold for a few days.
They asked for the required documents and I have uploaded all the documents needed straight away. I’m tide plus member and it didn’t make any difference to solve the issue. My advice to all customers to avoid this bank.
The below complaint reference is to confirm my issue with this bank

Complaint Ref# 0001563

I had an account, it worked fine and then suddenly I couldn't access it. The app asked me to upload proof of identity which, no matter what I did, would not upload.

I have reinstalled the app through different devices and still no good.

Customer service is literally non-existant.

I can no longer make transactions, send invoices or view the balance. I have no idea if the account even exists.

Awful, awful, awful -they should be shut down

If you are looking to open a business account with Tide please don't, I have had the same service as the rest of these bad reviews.
Account frozen due to them doing checks, The people that have given good reviews is because you can open an account in minutes, give a month or so when they freeze your account and you cant pay staff, rent and puts your business under.
No one ever gets back to you, have called twice a day and just get fobbed of by the same response, you cant speak to anyone apart from the fob off team. If you want to save your businesses money and not be able to spend it then this is the bank for you, because you will not be able to.

TIDE BANK IS A USELESS SERVICE. THEIR SUPPORT SERVICE IS NEXT TO IMBECILE. DONT USE THEM

Tide business account set up in 9 hours on a Saturday - impressive compared to 11 days to be rejected by another internet bank named after a greedy bird - you know who I mean !

this is a duplicate review as tide have two trust pilot accounts, they have still to this day not contacted me and they will no doubt ask me for more information of my account but what will be the point, i filled out the last one and still have not contacted me, 7 days later if this is the the customer service you want then carry on. my app still ‘ says we will approve in 5 mins, 48 hours maximum. which would be fine if i wasn’t on my 7th day waiting and no feature within the app to even contact anyone, and that seems to be the only way to contact them. messing with my finances around yet again

FURTHER EDIT: your actually really just showing that you don’t care about your customers . still not been contacted. WHY! to add salt to the wound since this review my card will no longer work for transactions….

EDIT: it’s now been another 24 hours since you requested more information and i have not been contacted or validated on the app.

Very disappointed, after using for two years I’m left without access to my account. so I’d lost my phone, got a replacement and have spent 5 days waiting to be verified. After saying it takes 5 mins usually. And there’s no option to contact tide once they are at verification part of the log in process . So I deleteded the app reinstalled and now I’m back at the same part again waiting still with no access to my business accounts. Why! I’m usually quite patient but you not even responding to messages when I’ve sent them before the verification process ! My email address is vincemonte@ icloud.com sort it please! It’s such a shame this website meant for reviews is the only way that I can contact you or get a response from you. And this is not the first time

For anybody thinking of opening a TIDE account be warned. There are many companies out there that will not accept payment of anything with a PRE-PAID card. It is not a debit card it’s a PRE-PAID card you get with TIDE.
When you ask why it’s a PRE-PAID nobody at TIDE can tell you. Then they totally ignore anything you say appertaining to a PRE-PAID.
I have not been able to trade properly due to this PRE-PAID card.
I will be closing my account as it’s costing me money.

wow look at these guys reviews and they operate as a bank how is this possible

In case you are thinking of opening a Tide account please read first: Tide thinks its OK to lock its business customers out of their own account for over 5 weeks and not even have the deceny to call you back (please view image on my Google review for proof of how many requests for a call back were made and NOT ONE call has ever been). It's a faceless, branchless, clueless company that hides behind multiple call centres located around the world. There is not 1 cohesive location that the bank operates from and no one in Tide knows anything about anything. You have an issue and no one cares whether your company folds in the time you are restricted from access. What's even worse is they pass your biometric data to a 3rd party independent company with a privacy policy about the length of Tolkien's Lord of the Rings anthology. Ever since joining Tide my email has suspiciously started accumulating penis enlargement and solicited sex emails where no such emails existed before. If you want an account from a bank that cares about its customers Tide is most definitely not it.

Don't be fooled by this auto response by Tide. All lies! If they truly wanted to help they would have called me back. I have sent a further 37 callback requests since writing my review and still no one has called. Deceit, lies and essentially not a bank in any useful sense of the word.

Dear Tide, You have my company name, there is only 1 company registered as inkfish Studios in the UK so please don't try and pretend that you are trying to resolve my issues. This has gone on for 5 weeks. I have sent no less than 265 call back requests TODAY not to mention countless others over the past 5 weeks. How can you NOT have my details? LOL you are a joke of a company.

Update: SO tide has FINALLY decided to communicate with me after locking me out of my own business account for 5 weeks and this is the response:

Hi Andrew,

Good news - we have approved your account recovery.

Could you please force close the Tide app and then start it again. Note that you
do not have to re-install the app itself.

You should be able to access it by entering your new 5 digit security (PIN) code
or using your fingerprint.

Thanks,
The team at Tide
Thanks and Regards,
Adi Reddy

NB: sent 340 requests for a callback over 5 weeks. STILL no callback, only this email (above). Just goes to show how terrible this bank is. Please consider another bank.