Starting a new business is time consuming and stressful. Tide have really made the process easy and I was ready to send invoices and receiving payments within a day. The business is also growing its... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was assisted by Varun Singh a business advisor with Tide. He called me when I was unable to take the call but he was patient and ararmged a time to talk with me. I was still busy and I was not inna... See more
I had a great experience with the Tide Support team. My account had been compromised, and my card was changed and the account paused for a few days as a precaution. The team handled everything profe... See more
⭐️⭐️⭐️⭐️⭐️ I had a complex and stressful issue regarding a disputed payment, and I wanted to share how impressed I was with the support I received from Tide’s Payments team. A special than... See more
Company replied
Company details
- Bank
- Alternative Financial Service
- Business to Business Service
- Eftpos Equipment Supplier
- Financial Institution
About Tide
Written by the company
Tide supports a community of over 1.5 million small businesses and is on a mission to be the leading all-in-one financial platform that saves you time and money. Whether you're just starting or looking to grow and scale, our business accounts are designed to help you at every stage of the journey.
Open a Tide business account and manage your finances 100% online. You'll get:
- No monthly fees 💸
- FSCS protection up to £85,000
- An instant access business savings account
- Built-in accounting software & invoicing
- Simple payment solutions
Zero fuss, one platform. Join Tide today and be a part of one of the UK's fastest-growing fintechs.
Apply online to open your business bank account in minutes!
Tide Plus: the account for growing businesses
Written by the company
- Upgrade to Tide Plus and unlock extra features
- Tide Plus is the perfect account as you scale up. Enjoy priority phone support, a 24/7 legal helpline, 20 free transactions per month and one free expense card for a member of your team.
Set up your company for just £14.99
Start your company and your Tide account in one g
Register your company and open your Tide business account at the same time. It’s fast, secure, and only £14.99 – instead of around £100 via Companies House.
Contact info
United Kingdom
- hello@tide.co
- tide.co
4.4
Excellent
34K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick conversation
Quick conversation, super easy and now have a 6week free trial with easy cancellation if I decide not to keep it. Nikolay was really friendly, helpful and patient. Couldn’t have asked for a better experience.
29 April 2026
Reply from Tide
Hi, Toby. Giving things a spin with zero pressure is exactly how it should be.
Enjoy exploring the new features over the next six weeks and thanks a ton for the brilliant feedback.
They make you feel really looked after…
They make you feel really looked after and any issues, they're really quick to respond.
29 April 2026
Reply from Tide
Hi, Susan. Knowing you feel well looked after absolutely makes our day.
Whenever a bump in the road pops up, being there with a speedy fix is exactly what we're here for.
Very good salemen
29 April 2026
Very disrespectful to customers
29 April 2026
Unprompted review
Reply from Tide
Hi, Nils. Thanks for bringing this to our attention. This isn’t the kind of support experience we stand for.
We’ve emailed you to request your company details under "Request for information about your experience." Once we have that, we’ll go through everything thoroughly and make sure to address your concerns internally.
Nas was Very helpful and resolved my…
Nas was Very helpful and resolved my issue quickly. Great communication
29 April 2026
Georgi was very helpful and clear on…
Georgi was very helpful and clear on the phone when discussing some options I have whilst using my account. He answered any questions that I had and was very friendly.
29 April 2026
Reply from Tide
Hi, Yasmin. Navigating your account options is always easier when you can just talk it through.
It's wonderful to know our team provided clear, friendly answers over the phone to help you get the most out of your setup.
Awful decision to use their business…
Awful decision to use their business banking. Signed up and registered my business through Tide, which was fairly painless but since then I have been completely unable to use my virtual card to make any payments for the services I desperately need to make to run my business. Customer service is so slow and no one can answer your question, you end up being passed around various people.
29 April 2026
Unprompted review
Reply from Tide
Hi, Adam. We’re glad the sign-up process was smooth, but that makes it even more disappointing to hear that the momentum stopped there.
When you're trying to pay for essential services, it's important that you get timely and transparent support. We want find our more about your experience and make sure that the virtual card issue is prioritised.
To do so, we’ve just sent you an email via Trustpilot titled “Request for information about your experience”. Once you reply, we’ll work on resolving this promptly.
Update: Thank you for sharing the details with us. We'll proceed as per the above.
Helpful and understanding of my needs
Helpful and understanding of my needs, prompt in reaolving my issue
13 April 2026
Well Praveen was able to help with my…
Well Praveen was able to help with my account activation
28 April 2026
I deposited cash money post office…
I deposited cash money post office yesterday upon till now not had any update they have mentioned it has successfully applied on my account but it’s not showing the balance being updated as they have issue apparently lot of customers are affected by this service issue etc.
27 April 2026
Unprompted review
Reply from Tide
Hi there, we understand that waiting for updates regarding your balance can be frustrating and inconvenient, especially as a business owner.
What you’ve experienced doesn't reflect the standards we set.
That said, we’ve just emailed you through Trustpilot with the subject “Request for information about your experience.”
When you get back to us, we’ll look into it, urgently.
Clear and friendly experience
Clear and friendly experience with Tide consultant Nicolay
28 April 2026
Asked a simple.question and got a…
Asked a simple.question and got a simple understandable answer from Iilyan.
28 April 2026
They push it to sell when opening a…
They push it to sell when opening a company; however, they don't offer any contact or phone line when there is an issue or when you need to talk to someone. I totally regret creating a bank account with them, and I will be closing it soon.
28 April 2026
Unprompted review
Reply from Tide
Hi, Sandra. Thanks for sharing how you feel. Please know that it's never our intention to make you feel as if you're being ignored.
We’ve emailed you to request your company details under "Request for information about your experience."
Once we have that, we’ll go through everything thoroughly. Also, we'll make sure to let our team know that you'd like for someone to reach out to you by phone.
Update: Thanks for sharing these details with us. We'll go ahead and forward your feedback internally, so that our team can help you.
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