Starting a new business is time consuming and stressful. Tide have really made the process easy and I was ready to send invoices and receiving payments within a day. The business is also growing its... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was assisted by Varun Singh a business advisor with Tide. He called me when I was unable to take the call but he was patient and ararmged a time to talk with me. I was still busy and I was not inna... See more
I had a great experience with the Tide Support team. My account had been compromised, and my card was changed and the account paused for a few days as a precaution. The team handled everything profe... See more
⭐️⭐️⭐️⭐️⭐️ I had a complex and stressful issue regarding a disputed payment, and I wanted to share how impressed I was with the support I received from Tide’s Payments team. A special than... See more
Company replied
Company details
- Bank
- Alternative Financial Service
- Business to Business Service
- Eftpos Equipment Supplier
- Financial Institution
About Tide
Written by the company
Tide supports a community of over 1.5 million small businesses and is on a mission to be the leading all-in-one financial platform that saves you time and money. Whether you're just starting or looking to grow and scale, our business accounts are designed to help you at every stage of the journey.
Open a Tide business account and manage your finances 100% online. You'll get:
- No monthly fees 💸
- FSCS protection up to £85,000
- An instant access business savings account
- Built-in accounting software & invoicing
- Simple payment solutions
Zero fuss, one platform. Join Tide today and be a part of one of the UK's fastest-growing fintechs.
Apply online to open your business bank account in minutes!
Tide Plus: the account for growing businesses
Written by the company
- Upgrade to Tide Plus and unlock extra features
- Tide Plus is the perfect account as you scale up. Enjoy priority phone support, a 24/7 legal helpline, 20 free transactions per month and one free expense card for a member of your team.
Set up your company for just £14.99
Start your company and your Tide account in one g
Register your company and open your Tide business account at the same time. It’s fast, secure, and only £14.99 – instead of around £100 via Companies House.
Contact info
United Kingdom
- hello@tide.co
- tide.co
4.4
Excellent
34K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Starting your own business is…
Starting your own business is complicated enough so what you need is a bank that makes things simple and straightforward like Tide. In a few clicks I was ready to go, got really helpful advice from their friendly customer service team, added a savings account and sourced my first company credit card. On top of that you can connect to your Xero accounting system and keep on top of all your transactions. Tide is simply the best!
28 April 2026
Imran was fantastic
Imran was fantastic he explained everything and sorted out my situation quickly and efficiently
27 April 2026
I had a very positive experience
I had a very positive experience, as Ashish was extremely understanding and helpful, and I truly appreciate the support provided.
27 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great when things are going well as…
Great when things are going well as soon as there is any issue they will pause your account for days, paid over £30 per month plus fees for everything and they want another £12 more a month just to talk to a real person the live chat is useless as is email. It takes over 24/36 hours to get a response if customer ever quiries a payment or is unhappy right or wrong they will pause your a account for days no payments in or out and 24/36 hours just to respond. Be aware most of these reviews are bots. I know personally 15 other businesses that had the same poor service and have all since gone elsewhere. Like i said all good if you want to pay £80-100 for a basic account + fees and when things go wrong ( And they will from time to time ) they will hang you out to dry. Be warned this by a real person not a BOT to keep the score over 4.4.
25 April 2026
Unprompted review
Reply from Tide
Hi Tarik, we can see how this would be frustrating to deal with. Having no access to your account and paying unexpected fees can cause inconvenience to any business owner. We also know how important quick and timely support is, especially when you're looking for quick answers to your queries.
At times, UK law requires us to carry out account checks, and this is not something we can avoid. These checks are part of keeping money safe and are not personal. You can learn more about this here: https://www.tide.co/help-centre/routine-reviews/.
Our members' experience is something we take seriously and we'd like to look into this.
You should receive an email from us right away via Trustpilot called “Request for information about your experience.” When you get back to us, we’ll look into it, urgently.
Imran was very helpful and reassuring…
Imran was very helpful and reassuring following an attempted hack
27 April 2026
Very helpful and calm
Very helpful and calm, when I had a fraud call, didn't make me feel stupid for believing who they were or anything and sorted
27 April 2026
I am realy happy with speak to asma
I am realy happy with speak to asma . Thanks.
27 April 2026
Unprompted review
Absolutely shocking lack of service all…
Absolutely shocking lack of service all round and if you like speaking to people based In india who cannot understand English and spend hours upon hours on messages and calls then this maybe be the bank for you oh they are not a bank see more google notes about this tide- dreadful all round
20 April 2026
Unprompted review
Reply from Tide
Hi Peter, we understand how this has impacted your experience.
Timely and efficient support is essential for any business owner.
We hope you give us a chance to make things right. To look into this, we've requested your details via email titled 'Request for information about your experience'. Once you reply, we'll make sure to prioritise this internally.
Evo was a great customer support help.
Evo was a great customer support help.
He saved me money and his approach was absolutely nice and friendly explaining all the details.
27 April 2026
Reply from Tide
Hi, Nasrin. We’re absolutely delighted that our team could break everything down for you clearly and help save you some cash along the way.
Thanks a million for the brilliant 5-star review.
Excellent and prompt customer service.
Excellent and prompt customer service.
Stephen Mackenzie was the operative.
27 April 2026
Reply from Tide
Hi Iain.
It's great to hear you're happy with our services. It seems like Stephen really hit the mark by delivering great support.
We'll make sure to pass along your feedback to him.
Reply from Tide
Hi Steffen, thanks for your feedback.
We're glad to hear that you received friendly and helpful support.
If anything else pops up, don't hesitate to reach out - we're a message away.
Oliver and Harry made my experience…
Oliver and Harry made my experience seemless! Excellent support!
25 April 2026
Good Business Banking at your fingertips
All the basics you need for business banking. That chat response time is within 5 minutes and queries are dealt with in good time. The also let you try out some upgrades in available plans for free depending on your usage. Plus they also offer access to support that you may want to look into for a typical business.
27 April 2026
Amazing
Amazing. You’ve helped alot and you made me understand more about the app and features
27 April 2026
Unprompted review
Evo was brilliant to deal with!
Evo was brilliant to deal with. Quick, efficient, knowledgeable and even added a bit of humour into the call. Very pleased 👍🏼
27 April 2026
Reply from Tide
Hi Tim.
We're happy to learn about your quick and efficient experience that Evo provided you with.
Your feedback will gladly be shared with him - it'll definitely put a smile on his face.
Quick and effective service
27 April 2026
Unprompted review
New to Tide - Grade A+ Customer Service
New to Tide, planned on calling them as I had some questions I wanted answered - surprisingly Tide called me first and the agent (Carl) I spoke to did an amazing job helping me understand the app features, account types and insurance quotes available and tax software applications to my situation.
Carl did an amazing job helping me to clarify everything I needed clarified.
27 April 2026
Reply from Tide
Hi there, thanks for sharing your feedback with us.
It's great to hear that Carl is leading by example, through his knowledgeable approach. We're happy he was able to answer all your questions and give you the clarity you needed - we'll be sure to pass your kind words on to him.
And if you ever need help along your business journey, we're always just one message away.
The audio was not the best so I had to…
The audio was not the best so I had to request her to repeat herself.
27 April 2026
Reply from Tide
Hi, Martin, thanks for bringing this to our attention.
We know how important clear communication is, so we'll use the details we have on hand to address this internally. And if you need help with anything along your business journey, we're always just one message away.
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