I really struggled to find a reliable window cleaner after moving into my new house, until I came across TIDAL. Best window cleaners I’ve ever had, windows are always left sparkling clean. Also clean... See more
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Review summary
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Reviews shaping this summary
Kevin is efficient, lets me know by text 24 hours beforehand. My windows always look sparkling clean, after he’s cleaned them. Kevin noticed that my gutters need cleaning too, so when he visits next... See more
Window cleaner (David Robinson) & his assistant arrived as booked for our very first window clean through Tidal Services. They were quick but didn't rush & did a thorough clean, including window sills... See more
Company replied
Since moving into our new home in Yate a year or so ago we’ve been pleased to use Tidal Cleaning Services for window cleaning. They have been consistently efficient, thorough, and genuinely profession... See more
Company replied
Company details
Written by the company
A window cleaning franchise network throughout the UK
Contact info
4.6
Excellent
364 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Extremely disappointing experience as a…
Extremely disappointing experience as a new customer.
My very first appointment was missed due to a scheduling error on Tidal's part. The appointment was then rearranged, but shortly before the new date I unexpectedly received a message from the window cleaner saying he was coming the following day. This completely contradicted all the written communication I had received from Tidal.
When I queried this, Tidal acknowledged the scheduling error, apologised, confirmed the correct appointment and assured me everything had been noted on my account.
Despite those assurances, the rearranged appointment was also missed.
As a new customer, this is a terrible first impression. I was patient throughout, responded promptly to messages, arranged access to my property and gave the company every opportunity to put things right. After two missed appointments and repeated scheduling errors, I've lost confidence in their reliability and will be looking for a more dependable company instead.
Sadly, I cannot recommend Tidal Services based on my experience.
3 August 2026
Unprompted review
I had my windows cleaned once
I had my windows cleaned once. Great job gave the man extra as a tip for doing an amazing service.
Next appointment no show.
Next appointment no show.
I’d rather not bother now.
21 July 2026
Unprompted review
Very good clean service and friendly…
Very good clean service and friendly people. Would highly recommend
23 June 2026
Unprompted review
Reply from Tidal Services
Thank you for your lovely review! 😊 We're delighted to hear you were happy with the quality of the clean and found our team friendly. Your recommendation means a lot to us, and we look forward to seeing you again on your next clean!
– Tidal
Jeremy is fantastic
Jeremy is fantastic. Reliable friendly guy who does an excellent job every time. No complaints with the quality of work. Always punctual and reliable. He takes pride in his work and it shows. Would recommend
26 June 2026
Unprompted review
Reply from Tidal Services
Thank you so much for your wonderful review! 😊 We're delighted to hear Jeremy consistently provides such reliable, friendly, and professional service. We'll be sure to pass on your kind words to him. Thank you for your recommendation and continued support!
– Tidal
Tidal window wash
I have used Tidal for quite a few months now and I’m very happy with the service. I have a basic clean which is perfect for my needs. The cleaner always respects my property.
29 June 2026
Unprompted review
Reply from Tidal Services
Thank you for your lovely review! 😊 We're so pleased to hear you've been happy with our service over the past few months. It's great to know our basic clean is the perfect fit for your needs and that your cleaner always treats your property with care and respect. We really appreciate your continued support!
– Tidal
Great service!
Have just had our first clean with Tidal and we are very pleased with the service! David and Kat did a lovely job, very quick but thorough and super efficient and friendly. Also really appreciate the text communications and easy payment method, very helpful and convenient! See you again in 8 weeks, many thanks, 😃
24 June 2026
Unprompted review
Reply from Tidal Services
Thank you so much for your lovely review! 😊 We're delighted to hear you were pleased with your first clean and that David and Kat provided such friendly, thorough, and efficient service. It's great to know you found our text updates and payment system convenient too. We really appreciate your support and look forward to seeing you again in 8 weeks!
– Tidal
I was recommended to connect Tidal to…
I was recommended to connect Tidal to clean my mums windows. Anthony was assigned the job. He arrived when stated, was polite, friendly and respectful. He did a great job and has booked the next clean for 8wks time. The app is easy to use and you are kept informed about your appointment.
Would highly recommend
23 June 2026
Unprompted review
Reply from Tidal Services
Thank you so much for your wonderful review! 😊 We're delighted Anthony made such a great first impression with his friendly, professional service. It's also great to hear you found the app easy to use and appreciated the regular updates. Thank you for trusting us with your mum's window cleaning, and we look forward to looking after her property for many cleans to come!
– Tidal
Excellent service
Excellent service, Josh was friendly and thorough. Would definitely recommend
23 June 2026
Unprompted review
Reply from Tidal Services
Thank you for your kind review! 😊 We're delighted to hear Josh provided a friendly and thorough service. Your recommendation means a lot to us, and we look forward to looking after your windows again soon!
– Tidal
They make my windows sparkle
They make my windows sparkle, never any streaks and even do the frames. Wouldn’t have anyone else do my windows .
11 June 2026
Unprompted review
Reply from Tidal Services
Thanks so much for your wonderful feedback! We're delighted to hear your windows are always left sparkling and streak-free, and that the frames are looking great too. Your loyalty and support mean a lot to us 😊
– Tidal
I've had Joe come round for a few…
I've had Joe come round for a few months now, I get a text to tell me when so he can access the property. He always does a brilliant job cleaning my windows and im very pleased with the results.
5 June 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re delighted to hear Joe has been doing such a great job and that you’re pleased with the results. Glad the updates make things easy too 😊
– Tidal
Finally a great regular windiw cleaning service!
Finally, a regular window cleaning service ... I can now see out of my windows! The gutters and downpipes have also bedn cleaned. Great service, pleased as punch!
1 June 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled you can finally enjoy the view again! 😊 Great to hear you’re happy with the window, gutter, and downpipe cleaning. Really appreciate your kind words and support.
– Tidal
Great service!
Great service and "our" guy Joe never hesitates to go for that one step extra. Highly recommend this service and their app to keep track on things or order an extra service when needed.
4 June 2026
Unprompted review
Reply from Tidal Services
We’re delighted to hear Joe consistently goes the extra mile and that you’re finding the app useful for managing your services. Really appreciate the recommendation 😊
– Tidal
So happy with tidal they are reliable…
So happy with Tidal - they are reliable and the work is done to a good standard. This is the longest I’ve had a window cleaning company as many just disappear and you are left looking for an alternative.
8 June 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re delighted to hear you’ve found us reliable and consistent. Building long-term relationships with our customers is really important to us, so it means a lot to know we’ve earned your trust. Thank you for your continued support 😊
– Tidal
Reply from Tidal Services
We’re glad you found the service polite, helpful, and reliable. We appreciate your feedback and support 😊
– Tidal
We moved to the area a few months ago…
We moved to the area a few months ago and Liam Blackburn is our Tidal window cleaner. He is friendly, efficient and keeps us informed. Frames and doors get cleaned at the same time as the windows which is a great help.
18 May 2026
Unprompted review
Reply from Tidal Services
Thanks so much for your lovely feedback! We’re delighted Liam has made such a great impression and that you’re happy with the service. It’s great to hear the cleaning of the frames and doors is a helpful extra too 😊
– Tidal
Waited 6 months or so for an initial…
Waited 6 months or so for an initial gutter cleaning, then when I did finally hear anything, the job was repeatedly rescheduled with no apologies and excuses. Service now cancelled after they again didn't turn up as promised yesterday.
28 May 2026
Unprompted review
Reply from Tidal Services
We're sorry to hear that your experience did not meet expectations.
Unfortunately, gutter cleaning services can sometimes be affected by factors such as weather conditions, access requirements, and scheduling availability, which can occasionally lead to delays or rescheduling. We appreciate that this can be frustrating, particularly when you've been waiting for the work to be completed.
We always aim to keep customers informed and provide the best service possible, and we're disappointed that we were unable to deliver the experience you expected on this occasion.
Thank you for your feedback, and we wish you all the best moving forward.
– Tidal
Very pleased with the service
Very pleased with the service
Polite staff and prompt service
28 May 2026
Unprompted review
Reply from Tidal Services
Thank you for your lovely review! 😊 We're so pleased to hear you were happy with our prompt service and found our team polite and professional. We really appreciate your support and look forward to your next clean!
– Tidal
Very efficient and friendly staff.
22 May 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re glad you found the team efficient and friendly. Really appreciate your feedback 😊
– Tidal
Amazing
Great guy, cheap and very efficient and professional. I would highly recommend
26 May 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled you’re happy with the efficient, professional service and great value. Really appreciate the recommendation 😊
– Tidal
The service is first class.While I…
The service is first class.While I recommend my windower is neat and tidy, and very polite recommend all the time
23 May 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re delighted you find our service first class and that your window cleaner is always polite, neat, and tidy. Really appreciate your continued recommendations 😊
– Tidal
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