TicketWeb US Reviews 202

I bought tickets to attend a show at the Pittsburgh improv. The show was originally scheduled for January. Because of Covid it was pushed to July. I received an email from ticket web explaining how to go about getting a refund. I followed their instructions and I am now being told they cannot do a refund. They rip people off. I will be contacting my credit union in the morning to dispute the charges and present all my evidence.

This is the worst company to buy tickets.
I bought three tickets and I can only used two of them, try to talk to them and they said is not possible to refund my money because they policy. So sad

It's been over a year since the show was supposed to happen. It's not been rescheduled, and there is no info for it anymore. They refuse to give a refund. They do not have any info about the show. The stopped answering my emails. Literally stole my money. This is officially a criminal organization. Avoid them at all costs.

This is yet another review on not receiving a refund for a show that had to be cancelled/rescheduled due to the pandemic.
The show was scheduled on March 19, 2020. In August I was told I would receive my refund in 30-60 days. I followed up in December and got the reply, "we're waiting on the venue" I reached out to the venue, who then reached back out to Ticketweb and my the reply I received today, a year later, was, "We're still working on individual refunds, we appreciate your patience." She also threw in the fact that the show is now rescheduled for November 20, 2021 "if that makes a difference". This makes me wonder if they have any intentions on refunding my money at all.

My advice if you're in my position: Do not give up. Keep trying to get your refund. That is YOUR money. I know it's frustrating and it would be easy to just take the loss, but corporations like this will continue to do business this way if they see they're customers will eventually just roll over. Good luck y'all.

Purchased tickets for Jim Breuer show 4/8/20 - show was postponed until October and ultimately canceled for obvious reasons. Reached out to TicketWeb and the response was they were mailing out. As of 12/13/20 nothing. The TicketWeb support page does not work either. No way to contact them. Out $200 bucks.

Thieves, as everyone has already pointed out. This company apparently has no accountability for paying customers. Took my money a year ago and still have not received tickets, a refund or anything at all for my money. Complete disgrace of a business no one should ever support again. Lots of ticket dealers, these people are thieves.

Bought tickets to see Jim Breuer in Joliet, Illinois. show was in April, postponed to October but eventually cancelled in August. Still no refund. I was told 30-60 days since the announcement of the cancellation. It is long overdue. They were real quick to take my money but not so quick to give it back. Very frustrating.

I bought 2 tickets in December 2019 for a show in April 2020 that was moved to October 2020 that was eventually canceled because of Covid-19 .. on July 16th .. ever since I’ve gotten the email run around about I was refunded but it could take up to 60 business days to process ... still no refund as of today but an email saying check with your bank ?!! What crock of crap is that ??? They got paid as soon as I hit purchase... so a refund should be equally as quick !!! I can’t believe these thieves are alllowed to get away with this crap ....... STIIL !!

TicketWeb is absolute crap. Do not buy through this scam of a service. They will rob you blind.

Do not buy tickets from ticketweb. They refuse to give me a refund for a show that has been postponed since April. They keep telling me I have to wait for them to announce the new date. Well it's been 3 months and they told me there's no time frame for them to announce the new date. Guess they will continue to hold onto my refund for a long as they feel like. Assuming I even get a refund at this point.

I had a lot of things scheduled for this Summer, and every ticket company and venue, including Ticketmaster, agreed to refund for rescheduled events. That is, except Ticketweb. The Maness Brothers show in St. Louis was rescheduled from May to June, and in an email Ticketweb said you could get a refund for the rescheduled show. Since I could still go on the new date, I hung on. But then the show was rescheduled a second time with 16 days notice to July 4th, which I can't attend. I have emailed with two different reps to get a refund. Both reps emailed back quickly and said they are not offering refunds, but when I reply pointing out that they were offering refunds in the previous reschedule email and that they should honor it, neither emailed me back.

I bought ticket to see Kaytranada at the Van Buren a long time ago before Covid-19. Since the date came and past almost a month ago, this ticketing company refuses to give a refund until it is rescheduled. I not longer wish to go to this concert and they will not budge. I am also moving out of state in 2 months so I wouldn't be able to attend even if I had a death with and attended an event with tons of people in close proximity to one another. It is either sacrifice your health and go to the concert or lose the overpriced money that I spent on it. What a shame that they put their customers last! What if a customer has a compromised immune system and can't be exposed to this potential virus? They don't care! They just want your $!

Ticketweb has really bad customer services. I called and when I asked for a manager, he told me that was no possible because he is working from home. I'm sorry, but it shouldn't mater where you are working from, if I need to speak to a manager then I should be able to speak to a manager. When I called back and really nice lady picked up and was able to answer all my questions, this is the only reason why they are receiving two stars.

I had 3 VIP tickets for a show that was canceled due to corona virus. They refuse to refund my money and furthermore, refused to give me contact information to reach a supervisor. They intend to keep our money - are we really going to collectively let this happen?

Bought 4 tickets to see Harlem Globetrotters on March 13th & they cancelled because of COVID-19 which is absolutely understandable.
I contacted ticket web for a refund & they informed me that they weren’t giving out refunds at this time.

With the corona virus the concert I was planning on driving across states to attend was cancelled and as I have called to try and get a refund they don't have anyone there taking calls or responding to my emails. This has been a really bad customer experience for me.

I had to cancel my tickets at Cafe Carlyle due to coronavirus. We live in Florida and cannot travel to NYC unfortunately. The representative was rude and couldn’t understand why I needed to cancel. Fortunately the Carlyle was very nice and will email ticketweb to ok a refund.

They are making money out of no-shows and reselling tickets when they know well in advance the customer can not make the show. Bought tickets for Jazz Standard. 48 hours after the transaction, which was 10 days prior the show, I asked to return the tickets, since I could not longer travel to NYC. I explained I lived in another city and that I was returning the tickets we'll in advance of the show date. TicketWeb denied the request. TicketWeb is making me pay for a show I will not attend and they will sell those seats to another person, making twice the profit for the same seats.

Buyer beware! Bought two tickets to see my nephew’s band play in Newport, KY. Show was cancelled due to a dispute between promoter and venue. Tried to get a refund and got no help from Ticket Web who pointed fingers at promoter who vanished. I’ll never buy tickets from this scam again!

Company doesn't care about people situation. Wanted to get a refund or switch my day to go on polar express train ride in phillipsburg due to a family emergency..my husband being rushed to the hospital ( was willing to prove proof), I don't drive so there was no way my son and I to take a 2hr trip from our house to go on train ride. Called the polar express excursion desk, gentlemen was very nice, said he has no problem rescheduling the train ride for a later date but has to call ticketweb since they are the ones the payment went through. Call ticketweb the representative that put the request for a refund or reschedule said there should be a problem with a refund or reschedule. Received an email about 2hrs later from representative Juan/ZRT349, stating I can not get a refund or schedule. There is no refunds or change given. So I lose 126.00...BEWARE DO NOT BOOK WITH THIS COMPANY UNLESS YOU ARE POSTIVE THAT YOU CAN FULFILL THE BOOKING. YOU WILL NEVER GET A REFUND OR RESCHEDULE, EVEN IF YOU DIE.