The platform is great. I only gave it a 4 star because i would love if there was an easier way to send out multiple QR codes for one ticket; like the buyer being able to add names and then being sent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been impressed with ticket tailor so far. Creating events felt quite intuitive and there were some great features and settings that enabled me to get the event listing to suit my event really w... See more
Company replied
Ease of Use for both admin and customers, Design and website integrations. Many Great Features! Would love attendees to be able to transfer tickets to different events without issuing a refund and rep... See more
Company replied
Setting up my ticket shop was an absolute breeze. Configured in seconds flat and already loads better than what I was using before, plus all the proper controls, reports and bells and whistles you’d e... See more
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Company details
Written by the company
Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and high-quality, 24/7 support. Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US. Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we. Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters. As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.
Contact info
Ticket Tailor, Unit 219 Mare Street Studios, 203-213 Mare St,, E8 3LY, London, United Kingdom
- hi@tickettailor.com
- tickettailor.com
4.4
Excellent
724 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We love Ticket Tailor!
We love Ticket Tailor!
It's user friendly, support is easy to get, it's UK based and integrates with all our other software.
17 March 2026
Unprompted review
Reply from Ticket Tailor
Ahh we love this. Thanks so much, Oscar! ❤️
So nice to hear it’s been working smoothly for you and playing well with your other tools. Give us a shout anytime, we’ve got you 👍
straight forward
simple, straightforward site.
Easy to monitor ticket sales.
7 March 2026
Unprompted review
Reply from Ticket Tailor
Thanks so much for the review, Gordon! Glad to hear you’re finding the platform simple and easy to use, and that keeping track of ticket sales is working well for you.
If there’s ever anything we could improve to make it a 5-star experience, we’d love to hear your thoughts. 😊
Absolutely cannot get any help from…
Absolutely cannot get any help from this company. Went to buy tickets for a local event, BUT there is someone else's phone number and credit card info already associated with MY email address. All I get is an endless loop of the same message telling me to contact the organizer to have my tickets resent. But this has nothing to do with the organizer or resending tickets!
13 March 2026
Unprompted review
Reply from Ticket Tailor
Hi there,
Sorry to hear that you're struggling with buying tickets to a local event. However, you've come through to the wrong place.
To explain how Ticket Tailor works: we don't store any customer payment data ourselves, or take payment on our platform.
All payment information is handled directly by the event organiser (this will be Stripe, PayPal, or Square depending on who is running the event).
This means that any account or payment details associated with your email address would be held by that payment processor, and the event organiser, not by us.
Because of this, the event organiser is actually the right person to contact here - not because it's their fault, but because they have direct access to their payment processor account and can investigate why your email address appears to be linked to someone else's details. They'll be able to raise this with Stripe, PayPal or Square on your behalf and get it looked into.
We're sorry our automated support wasn't clearer about this. We hope the organiser is able to get this sorted for you quickly.
It's been okay
It's been okay. The app is somewhat confusing to use, but if you can figure it out, it works pretty good.
20 February 2026
Unprompted review
Reply from Ticket Tailor
Thanks for taking the time to share your feedback. We’re glad to hear the platform works well once you get the hang of it, though we’re sorry to hear it felt a bit confusing to use.
If there’s anything in particular that felt unclear, we’d really love to hear more. Feedback like this helps us continue improving the experience. And of course, our support team is always happy to help if you ever need a hand. 😊
great customer support
great customer support, easy to use for multiple people on the check in app
30 January 2026
Unprompted review
Reply from Ticket Tailor
Thanks so much for the kind review! 🙌 We’re really glad to hear you’ve had a great experience with our support team and that the check-in app worked well for your event.
We really appreciate you taking the time to share your feedback, it means a lot to the team! 🎟️✨
Supporting Scam Sellers
Ticket Tailor has sold tickets for a company called "JenMat". Unfortunately after buying these tickets in December, it now seems that the event never existed.
However the only phone number I can find online for Ticket Tailor is invalid, and when you go on their website the event no longer exists.
I don't believe Ticket Tailor is a scam, but they are supporting scam sellers then distancing themselves from any responsibility
(Also the AI Bot on their chat refuses to speak to buyers, only sellers)
There has been no communication from either JenMat or Ticket Tailor to say the event has been cancelled either. I imagine both Trust Pilot pages will be filled with messages in the next hour or so as people turn up for the event!!
1 March 2026
Unprompted review
Reply from Ticket Tailor
Hi, thank you for leaving this review and we're truly sorry to hear about your experience. We completely understand how distressing it must be to have turned up for an event only to find it wasn't going ahead.
To clarify how Ticket Tailor works: we are a self-service ticketing platform, not an event organiser.
When you purchase a ticket through our platform, your contract is entirely with the event organiser - in this case JenMat Productions.
We are not responsible for the operation, running, or cancellation of any events, and we are not involved in communications between organisers and their customers.
All ticket money is paid directly to the organiser; we never hold or touch the funds from your ticket purchase.
We hear your frustration about our support chat being geared towards sellers. We're sorry that wasn't helpful to you when you needed it most. You may be able to find more helpful information about our service here: https://www.tickettailor.com/legal/info-for-ticket-buyers
We're sorry to hear that you were not informed about an event cancellation, and recommend contacting the event organiser to get this resolved. We are sorry we cannot do more directly.
Ticket Tailor need to sort out the companies they allow in
Ticket Tailor company does exist.
However….. they must also take responsibility and stop allowing JenMat to direct potential buyers to the Ticket Tailer site….
JenMat publicise shows and concerts etc and use Ticket Tailor as a platform to purchase tickets through but the events still never happen.
They are postponed!!!
However JenMat productions are clever pick pockets as they do not cancel so they are not expected to provide a refund.
Instead when you are fed up with waiting for a new date that never happens they make you apply for a refund through Ticket Tailor…
And these wretched people then force you find contact details and contact both companies.
No surprise then that no answer to phone calls, no reply to emails and I have sent 23 to both companies since Harry Potter tribute in Coventry was postponed
DO NOT USE EITHER COMPANY
They steal your hard earned money
They are vial thieves and scammers
And yes Ticket Tailor you have already replied to another customer review stating they were reviewing the wrong site… No we are not
You may state you are just a platform for selling tickets however you are allowing a scam company to take people’s money 💰 so that makes Ticket Tailor just as scandalous as JenMat
7 February 2026
Unprompted review
Reply from Ticket Tailor
Hi, thank you for taking the time to share your experience. We're really sorry to hear about the ongoing frustration with the Harry Potter tribute event in Coventry, and we completely understand how upsetting this situation has been.
We want to be fully transparent: Ticket Tailor is a self-service platform, which means event organisers sell tickets directly to their audience and all ticket money goes straight to them. We never hold or touch money you paid for your tickets.
Refunds are at the discretion of the organiser, in line with their own terms and conditions. While we do have processes in place to vet organisers and maintain the quality of our platform, unfortunately no vetting process can guarantee that every event will run smoothly, and we are sorry that this one did not.
We advise you to look into the advice about insolvency on the event organisers website, or to reach out to your bank if you haven't already. We hope you're able to get this resolved. We are sorry we cannot do more directly.
The best online system we've found!
20 February 2026
Unprompted review
Reply from Ticket Tailor
Wow - thanks so much for sharing this, Robin! This made our day! 🎉
Easy set up and integration
I like the ease of set up, some things are in funky places and it takes some getting used to. but for small repeating events like ours, it is working really well. I was really happy that the "widget" is way more than a widget and offers the full ticket experience on my site, vs a button that sends folks somewhere else.
2 February 2026
Unprompted review
Reply from Ticket Tailor
Thank you so much for your thoughtful review, Melissa! We’re glad to hear setup was smooth and that the platform and widget are working well for your recurring events.
We appreciate the honest feedback about things feeling a bit “funky” at first - that’s super helpful, and we’re always looking at ways to make navigation even clearer.
Thanks again for sharing your experience!
Great experience
Great experience, excellent customer service and a good service overall.
20 January 2026
Unprompted review
Reply from Ticket Tailor
Thank you so much, Vid! 😊 We’re really glad to hear you’ve had a great experience and that our team could support you when needed. We appreciate you taking the time to share this!
It’s so easy for me to use and I’m not…
It’s so easy for me to use and I’m not tech savy at all I’m using it a few years now
29 January 2026
Unprompted review
Reply from Ticket Tailor
Thanks a lot for the continued support, Denise! 💙
Easy platform to utilize
Easy platform to utilize, cheaper fees for my customers.
24 January 2026
Unprompted review
Reply from Ticket Tailor
Thank you for the awesome review, Josh! 🙌
So far the Ticket Tailor software has…
So far the Ticket Tailor software has been smooth. Moderately priced and looking forward to using it with more events
26 January 2026
Unprompted review
Reply from Ticket Tailor
Appreciate this, Corey - thank you! 😊 Glad to hear everything’s been running smoothly so far. We’re excited to support you as you roll out more events!
The platform is great
The platform is great. I only gave it a 4 star because i would love if there was an easier way to send out multiple QR codes for one ticket; like the buyer being able to add names and then being sent individual qr codes for each name under a paired ticket. Otherwise I enjoy that the platform is pretty straightforward
20 January 2026
Unprompted review
Reply from Ticket Tailor
Thanks for sharing your feedback! 😊
We’re glad you’re enjoying the platform. The idea around individual QR codes per named attendee is great feedback, and we’ll make sure it’s shared with our product team. Thanks again for taking the time to let us know!
Happy so far
I've been impressed with ticket tailor so far. Creating events felt quite intuitive and there were some great features and settings that enabled me to get the event listing to suit my event really well. It also helped to make my events look more professional.
What I find tricker and less intuitive is the billing side of the website. I'm finding it a bit confusing to get to grips with that - how I withdraw my earnings etc etc.
But, overall very happy I went with this platform over alternatives - from a user-friendliness perspective and an ethical one. I've already recommended it to others.
16 January 2026
Unprompted review
Reply from Ticket Tailor
Thanks so much for taking the time to share your experience, Marnie! ✨
We're glad to hear you find creating events in our platform intuitive and that it helped make your events look professional. We will take note of your feedback regarding billing and see how we can make things clearer and easier to navigate from there.
Thanks for choosing us, and we look forward to supporting more of your upcoming events! 🙏
Reply from Ticket Tailor
Thanks for the great feedback, we really appreciate it! 😊
Fronted for Jenmat Productions a serial…
Fronted for Jenmat Productions a serial scammer of non-existing concerts that are always cancelled 3 days before they are due and rescheduled two months later but then cannot be found.
11 October 2025
Unprompted review
Reply from Ticket Tailor
We're sorry to hear about your experience, but it looks like you've left this review in the wrong place.
Just to clarify - Ticket Tailor is a platform that event organisers use to sell tickets. We don't organise any events ourselves or handle refunds.
If you haven't received a refund for cancelled events, please contact Jenmat Productions directly.
If you're concerned about a listing using our software, you can submit our event reporting form and we'll investigate. You can find this form on our info for ticket buyers page. https://www.tickettailor.com/legal/info-for-ticket-buyers
Affordable, Intuitive, and Actually Thoughtful
I loveee Ticket Tailor and everything (that I know) they stand for. I love that they’re a certified B-Corp, how easy and intuitive the platform is to use, and all the features it offers—memberships, box office, promo codes, email broadcasting. Most of all, I love the lower cost to sell tickets and the opportunity for charitable organizations to keep as much of their money as possible. The reason we use Ticket Tailor (and made the switch from EventBrite) is because they align with the values of our org and where we're doing. I really appreciate what they’re doing and wish them nothing but success and longevity :)
P.S. I’m officially a Ticket Tailor advocate now and tell anyone who hosts events to use their platform!!!!
11 January 2026
Unprompted review
Reply from Ticket Tailor
Daija, this absolutely made our day. Thank you 🙏
We’re so glad Ticket Tailor feels aligned with your values and the work you’re doing. Keeping things simple, thoughtful, and fairly priced (especially for charities and community-led orgs) is exactly what we’re aiming for, so it means a lot to hear that resonated with you.
Huge thanks for spreading the word as well! We’re cheering you on just as much and can’t wait to keep supporting your events 🙌 🌟
Beautiful interface for guests
Beautiful interface for guests, and easy to manage on the back end. Great reporting features and fantastic pricing!
31 December 2025
Unprompted review
Reply from Ticket Tailor
Thanks so much for the lovely feedback! ✨ We’re really glad you’re enjoying both the guest experience and the backend tools. We appreciate you choosing Ticket Tailor! 🙌
super intuitive platform
super intuitive platform, AI assistant is also very helpful
5 January 2026
Unprompted review
Reply from Ticket Tailor
Thank you for the kind words, Vera! 😊 We’re so happy to hear you’re finding the platform intuitive, and that the AI assistant has been helpful too.
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