Tickets.lt Reviews 196

Reply from Tickets.lt

A day ago

Dear Bronius Jazbutis,

We would like to inform you that your ticket was issued within 20 minutes, and we have not received any prior inquiries or complaints from your side regarding this booking.

To better understand your concern and properly review the situation, we would appreciate it if you could provide more detailed information about the issue you experienced. This will allow us to carefully investigate the case and identify any areas where our service may be improved.

Your feedback is very important to us, as it helps us continuously enhance the quality of our services and ensure a better experience for our customers in the future.

We look forward to your clarification.

Reply from Tickets.lt

Updated Apr 10, 2026

Dear Vaiva,

Thank you for your feedback and for sharing your experience with us.

We would like to clarify that the amount charged for changes to travel dates or route is calculated strictly in accordance with the airline’s fare rules. Unfortunately, we are not able to depart from these rules, as we are required to process such requests only under the conditions established by the airline for the specific fare purchased.

At the same time, we would like to note that we provide customers with the possibility to review the fare rules before completing payment, so that they can understand in advance what conditions will apply in case changes or unforeseen circumstances arise.

We understand your point of view and are sorry that, in your case, the available conditions were not more flexible. We appreciate you taking the time to share this with us.

Reply from Tickets.lt

Apr 8, 2026

Dear Nick Walker,

Thank you for your feedback.

We understand how important this situation is for you, and we carefully reviewed the case once again. Our technical department checked the booking process step by step, and no error was identified on our side.

We have also sent a confirmation to the purchaser’s email address from our technical department showing that the tickets were selected for July 19.

In addition, we can see in the system that a request for a date/route change was submitted for the booking. However, the invoice for the requested changes was not paid within the required time limit, and for this reason the request was closed automatically.

If changes are still required, a new request can be submitted and it will be reviewed as quickly as possible. If a refund is preferred, a corresponding refund request may also be submitted through the personal account on our website so that the applicable refund conditions can be checked.

Reply from Tickets.lt

Updated Apr 3, 2026

Dear Customer,

To identify your reservation and check the situation in detail, please provide your booking number or the purchaser’s email address used for the reservation.

Once we receive this information, we will review your case carefully and do our best to assist you.

Reply from Tickets.lt

Mar 11, 2026

Dear Customer,

Thank you for sharing your feedback with us. We are sincerely sorry to hear that your experience was affected by difficulties in reaching our support team and by the level of communication you received.

We understand how frustrating it can be to spend a long time waiting on the phone, especially when you need prompt and clear assistance. We also regret that the information available in the app and the communication provided did not meet your expectations.

At the same time, as we can see, you were able to receive information from our specialists promptly by email. We are glad that this communication channel helped provide you with the necessary updates. Regarding the other communication channels you mentioned, we will review them carefully and work on improving both availability and the quality of support provided.

Your feedback is very important to us, as it helps us identify areas where we need to improve our service and communication standards.

Reply from Tickets.lt

Mar 6, 2026

Dear Martynas,

Thank you for your feedback.

We are glad to know that the booking process went smoothly for you and that your ticket was issued promptly. It is also good to hear that you found the offer competitive compared to booking directly with the airline.

We appreciate your trust and hope your upcoming trip goes smoothly as well.

Reply from Tickets.lt

Mar 4, 2026

Dear Customer,

To locate your case and review the communication and refund decision in detail, please share your booking number or the purchaser’s email address used for the reservation. Once we have these details, we will check the status of both segments, the airline cancellation records, and the refund/chargeback history, and we will provide you with a clear explanation.

Reply from Tickets.lt

Mar 4, 2026

Dear Ms. Grabliauskienė,

Thank you for your review. We are sorry to hear that your experience led to this impression, and we would like to clarify how flight date changes work.

A “date change” is not always a simple edit to the original ticket. Depending on the airline’s fare rules and the availability at the time of the request, the change may require reissuing the ticket. In such cases, the total cost is calculated based on the airline’s current fare for the new date and any applicable airline change conditions. This can result in a higher amount than the original purchase price, especially close to departure or when lower fare classes are no longer available.

In your case, when you submitted the change request, we calculated the change according to the available airline fares and issued an additional payment request for your booking. You reviewed the amount, confirmed it, and completed the payment. This means the change was processed only after your explicit agreement with the stated cost. On our side, the change was completed and an updated itinerary receipt was issued to you.

Regarding a refund of the original ticket amount: in this scenario it is not possible to refund the “old” ticket separately, because the additional payment represents the fare difference and conditions required by the airline to complete the change. However, if you would like, you may still submit a refund request, and it will be reviewed strictly according to the original ticket’s fare rules.

We understand how confusing this can be, and we regret that it did not meet your expectations. If the change has been successfully completed and your updated itinerary is correct, we would appreciate it if you could consider updating your review to reflect the outcome.

Reply from Tickets.lt

Mar 4, 2026

Dear Gediminas Pocius,

Thank you for sharing your experience. We are truly sorry for the stress and uncertainty this situation caused, especially so close to your departure.

Unfortunately, at the moment we attempted to issue your tickets, we did not receive confirmation from the airline that seats were still available for the selected flight. In such cases, we are unable to finalize ticket issuance, and for this reason your booking had to be cancelled.

Regarding the payment: the funds were not captured by us. They were only temporarily blocked by your bank to verify your card’s availability and payment capability. As soon as it became clear that we could not issue the tickets, we released (unblocked) the amount on the same day. In most cases, the funds should already be visible on your account, but the exact timing depends on your bank’s processing rules.

If you still do not see the amount returned, we kindly recommend contacting your bank’s support team to confirm the status of the transaction. We have also emailed you a supporting document that you can provide to the bank so they can locate the transaction and advise you faster.

We sincerely apologize again for the inconvenience. If your issue is now resolved and the funds have been released back to your account, we would greatly appreciate it if you could update your review and rating accordingly. This helps other customers understand the final outcome and is very important to us.

Reply from Tickets.lt

Feb 11, 2026

Dear Elmina Brazauskaitė,

Thank you so much for your kind words! We’re really glad to hear that Kate Miller helped you quickly and provided high-quality support. We’ll be sure to pass your feedback on to her — it will mean a lot. 🫶🏻

Reply from Tickets.lt

Jan 14, 2026

Dear Gianluca Musso,

Thank you for your feedback. We are truly sorry to hear about the difficulties you faced during check-in and the inconvenience this caused at the airport. We understand how stressful it is to arrive early to avoid issues and still end up paying a fee — this is not the experience we want for our customers.

To investigate this properly and check the details linked to your reservation (including the email address shown during check-in), please share your booking number or the purchaser’s email address used for the order. Once we have it, we will review the case and come back to you with a clear explanation and next steps.

Reply from Tickets.lt

Jan 14, 2026

Dear Renata Tamosiunaite,

Thank you for your review and for rating us 4 out of 5. We truly appreciate you taking the time to share what didn’t work smoothly.

We are sorry that you couldn’t add luggage immediately after booking and that the option appeared only later during check-in. We understand how inconvenient this is — most travelers prefer to finalize all extras upfront to avoid last-minute steps and uncertainty.

In many cases, baggage availability and timing depend on the airline’s rules and how/when they release ancillary services for a specific fare and booking. That said, we agree that the process should be as clear and seamless as possible. Your feedback has been forwarded to our team so we can review how baggage options are displayed and whether we can make this clearer earlier in the booking flow.

Thank you again for choosing our service. We hope your next booking will be fully smooth and deserve the full 5 stars.

Reply from Tickets.lt

Dec 28, 2025

Dear Linas,

Thank you for your positive feedback. We are glad to hear that you found our service fast, simple, and easy to use.

We truly appreciate your support and look forward to assisting you again in the future.

Reply from Tickets.lt

Dec 5, 2025

Dear Ramesh Gurung,

Thank you sincerely for your kind feedback!
We’re delighted to hear that you have booked with Tickets.lt several times and that each experience has been positive for you.

Your trust truly means a lot to us.
We look forward to assisting you again with your future travel plans!

Reply from Tickets.lt

Updated Nov 28, 2025

Dear Tadas,

We’re glad that our website helped you find a great flight option at a better price.
If you ever need assistance with your next booking, we’ll be happy to help you again.

Reply from Tickets.lt

Nov 14, 2025

Dear, Akbar.

Sorry to hear about this situation — I’ve checked your booking and can confirm that your ticket was correctly issued on our side. Could you please clarify what exactly happened at the airport?

If you have any details or screenshots, feel free to send them to us at info@tickets.lt — we’ll look into it right away and help you resolve the issue.

Reply from Tickets.lt

Oct 18, 2025

Dear Ms. Baciūtė,

Thank you for your message and for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your disappointment.

Please note that all requests for changes or refunds are processed strictly in accordance with the fare rules of the airline. These rules are determined directly by the carrier and define whether modifications or cancellations are possible, as well as any applicable fees. Unfortunately, travel agencies like ours are not authorized to override these airline-specific conditions.

Regarding the “Flexible Ticket” service, we would like to clarify that it is an additional protection service offered by our agency, which allows passengers to cancel their flight for any reason before departure and receive a refund of the ticket cost (excluding the service fee and the cost of the Flexible Ticket option itself). However, it does not modify or replace the airline’s fare rules, nor does it make the ticket directly changeable through the airline.

You can find full details about this service here:
👉 https://tickets.lt/en/avia/content/flexible-ticket.html

We sincerely apologize for the inconvenience you experienced and assure you that your feedback has been shared with our customer service management team to improve the quality of assistance provided.

If you would like us to review your specific case once again, please contact us by e-mail with your booking number, and we will be glad to recheck all the details.

Reply from Tickets.lt

Oct 15, 2025

Dear Berku,

Thank you so much for sharing your experience! We’re delighted to hear that Savina was able to assist you so effectively. Your kind words about her patience, friendliness, and professionalism mean a lot to us. We’ll make sure to pass your compliments along to her.

We’re very glad everything was resolved successfully — and we’ll always be here if you need any further assistance in the future.

Reply from Tickets.lt

Updated Dec 12, 2025

Dear Mindaugas Danielius,

Thank you for your feedback. We are glad to hear that our colleague was able to assist you over the phone and guide you through the refund procedure.

Regarding the additional charges you mentioned, we have checked our system and could not find any record of extra fees applied to your booking beyond those already displayed before purchase. We would be very grateful if you could update your review and provide us with more details on this point so that we can better understand your concern.

As for your refund request, we can confirm that it is registered in our system and is currently being processed by our managers. Once the request has been finalized, you will automatically receive an email confirmation from us. Please kindly allow some time while we complete this process – we are doing everything possible to provide you with a resolution as quickly as we can.

Thank you again for your patience and understanding.

UPD 08/10
Thank you for your update and for sharing the additional details with us. We are currently verifying the information regarding your payment and the fees applied.

Please allow us a little more time to complete the check — we will get back to you with a detailed reply as soon as possible.

We appreciate your patience and thank you for bringing this to our attention.

UPD 09/10
Dear Mr. Danielius,

Thank you for your update and for sharing your experience. We have reviewed the payment information for all of your tickets mentioned, and our decision regarding the payment fees was sent to the purchaser’s email address yesterday (October 8).

We would be very grateful if, based on this information, you could update your review and, if the matter is resolved to your satisfaction, also reconsider your rating of our company’s service.

Thank you once again for your feedback and cooperation.

UPD 12/12
We would like to inform you that the refund was successfully processed yesterday, on December 11. Please note that, depending on your bank, the refunded amount is usually credited to the buyer’s account within 1–3 business days.
If the funds are not visible on your account after this period, please let us know and we will be happy to provide you with an official refund confirmation document, which you can use to clarify the transaction status directly with your bank.

Regarding the payment fee, we understand your concerns. As correctly noted, certain payment methods include an additional service fee, while others (such as Maestro) do not. This information is displayed during the payment step, but we appreciate your feedback and will continue working on making this as clear as possible for our customers.

We are glad to hear that our support team was able to assist you with the refund procedure and that the phone support experience was helpful.

If your issue has now been resolved, we would be truly grateful if you could consider updating your review and rating to reflect the final outcome. Your feedback is very important to us and helps other customers make informed decisions.

Thank you for your patience and understanding. Should you need any further assistance, we remain at your disposal.

Reply from Tickets.lt

Oct 5, 2025

Dear Viktorija Kunstmone,

Thank you so much for your kind feedback! We’re delighted to hear that Andriiana López was able to assist you patiently and resolve the issue with your booking. We’ll be sure to pass along your kind words to her — recognition like this means a lot to our team.

Your satisfaction is our top priority, and we look forward to serving you again in the future.