TicketQuarter Reviews 842

If I could give 0 stars I would. My elderly parents and I were due to visit Beyond Van Gogh in Aberdeen last Monday but sadly my 80 year old mum was taken into hospital the day before with heart and respiratory illness.

I planned to give the tickets to friends but having read the small print that ticket dates could be transferred in exceptional circumstances and thinking my mum might get better , I asked if I could change dates,

Seven days and two prompts later they finally deigned to reply telling me to read the terms and conditions (which I had, not sure they had)and that I was out of luck.

My mum passed away in the interim so their belated computer generated response was really appreciated as you can imagine.

Never again.

Customer service was excellent. Had trouble with e-ticket, I emailed them Sunday morning and within 2 hours all fixed

My e-ticket for an exhibition coming up very soon hadn't been emailed. I enquired on Sunday expecting nothing until Monday but I got a response, with my ticket attached, within a couple of minutes. I was well impressed!

I received an immediate reply to my enquiry concerning e-tickets for an Exhibition my wife and I were to attend the next day. Everything was sorted satisfactorily within minutes. Top marks to the Customer Service Team. They truly show up the lacklustre response dished out by other organisations.

Really pleased with the speed at which my email query was dealt with, especially on a Sunday. Thank you. 👍🏻

The service was great from the getgo, each enquiry was dealt with immediately so a successful conclusion was arrived at...keep it up guys!!

All emails have been answered very promptly but my first query was left unresolved - putting the onus on me to remember to sort it nearer the time of the performance, which I did and has now been resolved very quickly indeed

Quick helpful response

Issues with website (hence loss of a star) but excellent customer service on contacting and ordering through the phoneline instead

My queries were literally answered immediately. I emailed a few times and the response came straight back. Everything was clarified for me to my full satisfaction. I can’t rate the customer service highly enough. Thank you very much! Highly recommended.

Contacted as was unable to use tickets due to illness so contacted them to see if could gift them to someone else to use.Contacted me back with in the hour with the answer.Impressed with the efficiency and politeness.Would recommend them to anyone.

We had to reschedule an event due to a serious illness in the family.
It was rescheduled to our requested date by return - excellent thank you!

I messed up and put an incorrect email address on my order. As I result my e-tickets did not arrive. I contacted customer services by email on a Sunday and by mid morning the next working day it was all sorted. Could not ask for better.

Excellent service! The date changed for the show I booked and the tickets were automatically transferred over to the new date. Prompt reply to my query and quickly resolved, making it stress free for me! Many thanks 😁

Amazing and quick service. I wanted to reschedule my ticket and was not sure of the procedure. But the customer service team was very quick to respond. Appreciate it.

Quick reply to my email assuring me everything was correct. Great customer service.

Rheanne was lovely and very pleasant. She helped me and waited for me to talk on my iPad.

I booked 4 rather expensive tickets in February for an event on July 12. The confirmation promised the tickets would be sent 7 days before the event. When nothing arrived, I contacted the customer service, as advised. They responded fast - but only told me the tickets would be sent within the next 24 to 48 hours. In the end, they were only sent on Thursday afternoon, not even two days before the event. Which sounds more than a bit disorganised to me.

I have booked tickets for various concerts & events through Ticket Quarter. Their Website is clear & easy to use. Any problems I have encountered have been sorted straight away

I received a swift and reassuring reply to my email concerns about my tickets for an upcoming event. Many thanks to Julie