Initially easy to purchase the tickets However confirmation e mail stated that the tickets were attached. No attachment. I therefore emailed and was told that the tickets were not ready to be sent... See more
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Review summary
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Reviews shaping this summary
Ordered tickets. Confirmation said if the E-tickets don’t arrive 7 days before the event, get in touch. I forgot until two days before, but once I sent the email they got back to me with my tickets wi... See more
I mistakenly booked and paid for tickets on the completely wrong day , time and month. I sent an email and had a response right away. My tickets have now been reissued for the correct date . Absolutel... See more
Company replied
Made an error when booking my tickets, Ticketquarter solved the problem with no fuss when they didn’t really need to as it was my mistake. Great customer service!
Company details
Written by the company
With a 24 hour online service via www.ticketquarter.co.uk and an expertly run contact centre, TicketQuarter is the best place to access tickets for a huge variety of events, large and small, from music, sport, and theatre to exhibitions, comedy and fam...
Contact info
Monarchs Quay, L3 4FP, Liverpool, United Kingdom
- 03448000410
- customerservice@ticketquarter.co.uk
- ticketquarter.co.uk
4.4
Excellent
868 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a mix up with the booking site…
Had a mix up with the booking site and managed to book tickets for a completely wrong city. Called immediately, was asked by the cheerful chap on the phone to send an email with full details and they would see what they can do at Customer Services. After a couple of emails forward and backwards to verify and confirm preferences, the tickets were moved swiftly and confirmed at the right event. Can’t thank you enough.
20 February 2025
Unprompted review
Good prompt and efficient answer to my…
Good prompt and efficient answer to my query.
17 February 2025
Unprompted review
Really quick in dealing with a guest…
Really quick in dealing with a guest cancellation and great correspondence throughout. Fantastic service 5 ⭐️
12 February 2025
Unprompted review
Ticket exchange…
Double booked ourselves with ticket purchase. Very quickly responded to email and subsequently changed to another date. Excellent service.
10 February 2025
Unprompted review
Changing seats
We visited the box office to change our seats and the attendant Jack was very helpful in doing so. This was after the customer service team recommended our course of action, they also were quick to reply and very helpful.
26 January 2025
Unprompted review
We were given tickets as a Christmas…
We were given tickets as a Christmas present and I had queries on the access to the venue. I sent an email to Customer Services, who answered the very next day. They told me what I needed to know and put my mind at rest. Great service
21 January 2025
Unprompted review
Wrong date booked…
I had mistakenly booked for the wrong night.
I emailed the contact & they were able to transfer the tickets to the correct night.
21 January 2025
Unprompted review
Great and quick customer service
Great and quick customer service. I am really pleased with a prompt action taken by the customer service team at TQ in response to my issue.
13 January 2025
Unprompted review
Fast reply thankyou ♥️
15 January 2025
Unprompted review
Always really helpful when I ring with…
Always really helpful when I ring with friendly staff and excellent service
14 January 2025
Unprompted review
Customer Service
Amazing customer service. Answered my query within minutes on my tickets. Very polite and courteous
9 January 2025
Unprompted review
Quick response
Thankyou for quickly responding to my problem and assuring me my order is fine.
4 January 2025
Unprompted review
Great communication from Customer Services
Customer service dealt with my enquiry in literally minutes, easy process and they were happy to help,
Easy website to navigate and they have clear contact info, 5 stars
30 December 2024
Unprompted review
Amazing customer service
Amazing customer service. Responded in least than 2 hours and helped me transfer tickets to a different day during to illness. Fabulous service xxx
26 December 2024
Unprompted review
big thank you customer service really…
big thank you customer service really helped me find my tickets to the pantomime on 28th December so big thank you all team. merry Christmas happy new year.👌
26 December 2024
Unprompted review
Replied straight away
Replied to me straight away and solved my question. Excellent job.Thank you very much.
21 December 2024
Unprompted review
Amazing
Extremely efficient. Very helpful and knowledgeable. Excellent customer service. Very i.pressed
Would highly recommend.
21 December 2024
Unprompted review
Fast efficient response to enquiry…
Fast efficient response to enquiry online even though issue caused by my stupidity. I accidentally deleted tickets
But the response was fast and courteous happy to recommend thankyou to all concerned.
8 December 2024
Unprompted review
Really helpful and friendly with my…
Really helpful and friendly with my query! And they didn’t take days to reply!!! A rarity these days!! Thank you
1 December 2024
Unprompted review
Visit to M&S Bank Arena
Visit to M&S Bank Arena
I had an accident a few days before and was on crutches. I was unable to change my tickets in advance however on the night the Box Office moved me to a great seated area. Every single person I met/spoke to who was working there was so helpful. Thanks to all of you
29 November 2024
Unprompted review
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