amazing quality but i do recommend having multiple silk atleast 2, Ive notice wearing the same silk for 1 year straight is not the strategy lol
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Silk Team, I hope you are well. We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00. After... See more
Company replied
I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews ar... See more
Company replied
bought a summer-weight pure silk comforter and put it inside a cotton duvet cover. The store shipped everything directly to my home, and the entire process was handled very well. Chinese families h... See more
Company replied
Company details
Written by the company
Finest quality of silk products; OEKO-TEX Certified; Purveyor of purest silk since 2002.
Contact info
9888 W Belleview Ave Ste 2142, 80123, Denver, United States
- branding@thxsilk.com
- thxsilk.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Silk Pillowcase is really good.
Ive been trying to find a silk pillowcase for a while now. Since I have finger curls, i have to maintain them for weeks before i redo them. Silk pillowcase makes it easy to take care of because it minimizes the frizz of my hair. It is honestly a very good investment.
31 December 2023
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Bought silk sheets for my bed
Bought silk sheets for my bed, and a nice blanket for the girlfriend. High quality silk, excellent customer service.
17 January 2024
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
great products and smooth purchasing…
great products and smooth purchasing experience
30 November 2023
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Best silk comforter!
I bought a silk comforter from THX. It is super warm, lightweight, and the cover also feels super soft! So far it is the best comforter I’ve used! Love it!
17 January 2024
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
To-go place to buy silk bedding
I bought an eye mask, a comforter and duvet set with pillow sheets. They’re so comfortable and soft, my bed has never been so irresistible. Would definitely recommend for those wanting to splurge on silk.
17 January 2024
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Trustworthy shop with excellent quality and service
My ordered articles were shipped suddenly the following day after placing the order and arrived before delivery time frame has ended. The shipping package was well choosed to protect the content. Looking inside I was joyfully surprised about the delivery of the articles. Each single pillow slip was inside of a luxury silk bag to protect them. Quality is excellent and my purchase experience great, thanks a lot.
7 January 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
No delivery
7 January 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Sorry for the misunderstanding here.
At THXSILK, we only use high-quality materials and will not compromise with inferior products under any circumstances. Our products are all made of 6A grade mulberry silk, all with OEKO certification, safe and healthy for your skin.
When you purchase products, you can consult our customer service. For example, if you have any doubts before purchasing a garment, we can provide you with size advice. However, sizing may not fit everyone exactly as everyone's body shape is different.
One of our customer service staff has contacted you about the issues.
Please check your mailbox.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
I want to exchange the pillow cases…
I want to exchange the pillow cases into another colour.
The retour/exchange process is extremely complicated and i don‘t know what to do.
6 January 2024
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Sorry for the misunderstanding here.
At THXSILK, we only use high-quality materials and will not compromise with inferior products under any circumstances. Our products are all made of 6A grade mulberry silk, all with OEKO certification, safe and healthy for your skin.
When you purchase products, you can consult our customer service. For example, if you have any doubts before purchasing a garment, we can provide you with size advice. However, sizing may not fit everyone exactly as everyone's body shape is different.
One of our customer service staff has contacted you about the issues.
Please check your mailbox.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer
very nice support and the pillows are great!
Changing my order was very easy. Alina from thx replied to me very quickly in a very friendly manner and arranged the change without any complications.
23 December 2023
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Pillowcases look beautiful and the…
Pillowcases look beautiful and the delivery was pretty fast.
28 December 2023
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Do not buy from this place
Do not buy from this place. It is a scam. I purchased a silk sheet set from them for a Christmas gift. They sent me the wrong size and I contact them to see if I could return it had to pay for my own shipping. Sent it back with the tracking number, and the company keep telling me they did not receive the return merchandise when UPS tracking said it was delivered. Did not want to return my money Reporting them as fraud .
6 January 2024
Unprompted review
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Sorry for the misunderstanding here.
At THXSILK, we only use high-quality materials and will not compromise with inferior products under any circumstances. Our products are all made of 6A grade mulberry silk, all with OEKO certification, safe and healthy for your skin.
When you purchase products, you can consult our customer service. For example, if you have any doubts before purchasing a garment, we can provide you with size advice. However, sizing may not fit everyone exactly as everyone's body shape is different.
We have issued refund for you , please check your account later.
One of our customer service staff will contact you shortly to review the details.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer
Specified discount codes could not be…
Specified discount codes could not be redeemed
22 December 2023
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
My first expirience with silk bed wear…
My first expirience with silk bed wear was Amaizing my sleep is suprisigly better i hope this Review was a help
16 December 2023
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
No delivery more than 14 days
No delivery more than 14 days, waiting ongoing for my order, express is Not 7 days.
12 December 2023
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Sorry for the misunderstanding here.
At THXSILK, we only use high-quality materials and will not compromise with inferior products under any circumstances. Our products are all made of 6A grade mulberry silk, all with OEKO certification, safe and healthy for your skin.
Due to the high peak season currently, the logistics can be delayed, so sorry for the inconvenience caused.
One of our customer service staff will contact you shortly to review the details.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Thank you very much for your love and support.
At THXSILK, we only use high-quality materials, and under no circumstances will we compromise with inferior products. Our products are all made of 6A grade mulberry silk, all of which have passed OEKO certification, which is safe and healthy for your skin.
When you use the product, you can consult our customer service for any questions about the product. For example, washing and care suggestions, storage methods, etc.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer Service
Delivery time was specified 7-10 days
Delivery time was specified 7-10 days. There was no information from Thxsilk when the package will arrive. Only two days before we received the package DHL sent an eMail. My order was confirmed on December 6, the package was delivered on December 21.
6 December 2023
Reply from Thxsilk
Dear customers,
Thanks for your feedback on Trustpilot!
Sorry for the misunderstanding here.
At THXSILK, we only use high-quality materials and will not compromise with inferior products under any circumstances. Our products are all made of 6A grade mulberry silk, all with OEKO certification, safe and healthy for your skin.
Due to the high peak season currently, the logistics can be delayed, so sorry for the inconvenience caused.
One of our customer service staff will contact you shortly to review the details.
If you have any questions, please feel free to contact us at service@thxsilk.com.
We will get back to you within 24 hours on working days.
best wishes,
THXSILK Customer
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