I had a family emergency and needed to get my child home from London. I accidentally booked her two flights on different dates. The support lady at Thrive was so patient and helpful in getting the si... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to book an emergency flight home from overseas. I encountered an issue with the payment process and called customer support right away, as the flight was scheduled to leave within 24 hours. The... See more
Company replied
I had an issue with a flight cancellation that was not on the Thrive reservation so I called customer service to see if we could work the schedule out with the change. Michael Boyd was the gentleman t... See more
Company replied
Made a flight reservation for the first time and everything was quick and easy and at a very good price. I got email confirmation that they received the payment and within couple hours I received boo... See more
Company replied
Company details
Written by the company
At Thrive Travel, we specialize in finding the most affordable flights through our online booking engine. Unlike our competitors such as Priceline, Orbtiz, and Kayak, we have a unique flight search algorithm that greatly enhances the likelihood of discovering the lowest unpublished airfare rates for you. Our booking engine leverages strong industry relationships to search for exclusive rates. Thrive Travel allows flyers to conveniently search, compare, and book flights online using our user-friendly booking engine. We take pride in providing flyers with a hassle-free approach to booking airfare.
Contact info
United States
- thrivetravel.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Immediate and thorough responses to my…
Immediate and thorough responses to my questions.
3 March 2026
Reply from Thrive Travel
Glad to know we were able to assist!
It was great that I got to speak with a…
It was great that I got to speak with a customer service representative right away.
2 March 2026
Reply from Thrive Travel
Always striving to give immediate responses!
Like any other travel Co. Read everything !
Price was good but make Sure you read everything.
14 February 2026
Reply from Thrive Travel
Feedback taken, thank you!
Reply from Thrive Travel
Thank you!
Reply from Thrive Travel
Great to hear!
So easy
I’m always nervous when finding a deal which just is too good to be true but it was just as simple as putting in our names and payment details and then you have seats together and still the same price , no hidden fees. .
2 March 2026
Reply from Thrive Travel
Definitely not relying on hidden fees to make this work indeed! We simply use technology to source the best deals - we don't have them on every day and every flight, but when they're there, it's a win win.
Saved money and great service
Saved money and was able to get a hold of actual human beings that were very helpful.
28 February 2026
Reply from Thrive Travel
Thank you and safe flights shortly!
Good service
Marvin Lee helped me with all my doubts and consistently followed up with solutions and tickets.
Thank you, Marvin.
22 February 2026
Unprompted review
Reply from Thrive Travel
He is indeed a seasoned agent, hope he can help you again in the future.
Reply from Thrive Travel
Thank you - hope we can assist you again in the future!
Incredible price
Incredible price, and the ticket was delivered as promised. Excited to have found them.
27 February 2026
Reply from Thrive Travel
Thank you for finding us - hope we can help you again in the future!
The couple times I tried these kind of…
The couple times I tried these kind of sights its always a disaster and nightmare and this is no different. Cancelling with the 24 hour window and getting out of this before its worse
25 February 2026
Reply from Thrive Travel
Dear customer, your refund has been processed as per your request but we would like to confirm that your ticket was valid and ready for travel. We hope we can assist next time.
Raymond was awesome
Raymond was awesome ! He called me back three times when my credit card repeatedly was denied so we could continue trying. He also emailed me with a phone number so I could call him. It took us a night and the next day but we got it done. Thank you
25 February 2026
Reply from Thrive Travel
Great to know that you established a good working relationship with our agent Ray. Next time you have travel plans, feel free to contact him since he has access to our private fares as well!
Reply from Thrive Travel
We try our best!
Great customer service
Great customer service. I liked the fact that someone followed up with me on the phone through this process to ensure that I received the confirnationnand let me know I could reach out to them if I needed assistance.
19 February 2026
Reply from Thrive Travel
We try to excel on service and are very happy when it's acknowledged, thank you!
Seniors hecked the box for 2 adults being a…
I checked the box for 2 adults being a senior should not have made a difference unless it was cheaper. To have to input the info 4 times, was a bit much.
24 February 2026
Reply from Thrive Travel
Thank you for the feedback, Dawn - it is a requirement from certain airline systems for us to follow this distinction!
Trustworthy & reliable
Nervous at first but beyond my expectations. Thank you! I just bought a house in France & will be ba k & forth often.
17 February 2026
Reply from Thrive Travel
We're excited to be a part of this and assist as needed!
Very straight forward booking with no…
Very straight forward booking with no upselling. Will purchase more tickets through this site
24 February 2026
Reply from Thrive Travel
Looking forward to helping out more in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.