I had a family emergency and needed to get my child home from London. I accidentally booked her two flights on different dates. The support lady at Thrive was so patient and helpful in getting the si... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to book an emergency flight home from overseas. I encountered an issue with the payment process and called customer support right away, as the flight was scheduled to leave within 24 hours. The... See more
Company replied
I had an issue with a flight cancellation that was not on the Thrive reservation so I called customer service to see if we could work the schedule out with the change. Michael Boyd was the gentleman t... See more
Company replied
Made a flight reservation for the first time and everything was quick and easy and at a very good price. I got email confirmation that they received the payment and within couple hours I received boo... See more
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Company details
Written by the company
At Thrive Travel, we specialize in finding the most affordable flights through our online booking engine. Unlike our competitors such as Priceline, Orbtiz, and Kayak, we have a unique flight search algorithm that greatly enhances the likelihood of discovering the lowest unpublished airfare rates for you. Our booking engine leverages strong industry relationships to search for exclusive rates. Thrive Travel allows flyers to conveniently search, compare, and book flights online using our user-friendly booking engine. We take pride in providing flyers with a hassle-free approach to booking airfare.
Contact info
United States
- thrivetravel.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Value in terms of discounted tickets
Value in terms of discounted tickets - awesome.
Communication in terms of how the process would work and unfold - awesome
Took a little time because of a glitch with my credit card and then a glitch with the itinerary from Air Canada, but the Thrive team were really fantastic - readily available, super helpful and nice. Great experience all round and look forward to booking more in future.
21 May 2026
Reply from Thrive Travel
Thank you for the detailed review! Your assigned agent Sheena (who's actually a manager) will be available in case any further inquiries come up!
Reply from Thrive Travel
Safe flights today, thank you!
I was working with Jenna regarding my…
I was working with Jenna regarding my booking and she was great. Very professional and respectful when I was have a difficult time booking.
19 May 2026
Reply from Thrive Travel
Thank you, safe travels next month!
Reply from Thrive Travel
Thank you! Safe flights in a couple of weeks and, if any inquiries come up, feel free to reach to your assigned agent Stephanie!
I read the reviews...
I read the reviews, they were shaky. I booked one flight and was offered another. But in the end they came through and Bruce kept his word and was great with follow up and finding an alternative. Greatful for the service.
17 May 2026
Reply from Thrive Travel
Thank you for the review and for trusting us. Frankly, whenever there is an open channel of communication, we can resolve pretty much any situation. Typically poor reviews occur when there is unwillingness to discuss our options.
Reply from Thrive Travel
Thank you and hope you had a good flight!
Reply from Thrive Travel
Fast and cheap is what we're going for! Thank you!
Excellent work by travel agency.
Excellent work by travel agency.
Overnight ticket was issued well in time before departure.
13 May 2026
Reply from Thrive Travel
Glad we were able to get it done last minute, thank you!
Reply from Thrive Travel
Thank you, hope trip went well!
False Advertising at its Finest
I booked a next day flight from Heathrow to Indiana because of a family emergency. The fine print says it may take up to 24 hrs for your ticket to come through. However, since the flight is less than 24hrs away, I called after waiting five hours and not receiving anything. Their "24/7" support hung up on me twice after long periods on hold. And their online chat never responded. This site is predatory and needs to be taken off of reputable travel forums.
13 May 2026
Unprompted review
Reply from Thrive Travel
Dear customer, your ticket is booked and we have sent confirmation - perhaps it went to your spam folder? A manager is reaching out to assist.
Reply from Thrive Travel
Glad we were able to get it done last minute and all went well, thanks!
Reply from Thrive Travel
Dear customer, the price on our site is labeled as USD378 and since you are in Canada, it would convert to the 532 amount in CAD. A manager has been reaching out to help you reconciling the figures.
Easy to reach customer care
Easy to reach customer care, friendly support staff, very responsive and provides correct update.
10 May 2026
Reply from Thrive Travel
Safe flights tomorrow and thank you!
Very efficient and professional
Very efficient and professional, noted a problem with credit card authorization and resolved quickly.
10 May 2026
Reply from Thrive Travel
Thank you and have a safe flight in a couple of weeks! If any questions come up in the meantime, feel free to reach out!
Absolutely pathetic customer support no…
Absolutely pathetic customer support no response until 12mins before the flight left at 1335 May 9. First email sent May 8 at 1900 to say I'd lost my passport can you credit the flight as it's the weekend and no consulates are open till Monday.
When Carly finally responded, she blatantly lied telling me she'd tried talking with the carrier but they steadfastly said no refunds, no changes on a changeable ticket.
As I've said this was a blatant lie because I had already had it changed for free at 1200 by the carrier American Airlines. Thrive sells you a QATAR ticket, operated by IBERIA supplied by American Airlines. So if you find yourself in a similar situation with Thrive back track the ticket provider and go directly to them with your e-ticket number and you'll get your change that you're entitled too.
Thrive also don't include baggage or seat selection and this is all done at an extremely high cost $86 USD 1st Bag $102 2nd bag.
Thrive are rubbish how they have a rating of 4.5 had to be from bots.
9 May 2026
Unprompted review
Reply from Thrive Travel
Upon reviewing, we have to remain firm that our agent Carly did not "lie". She explained the terms of the restricted basic economy ticket and advised that you reach out to the airline directly in case they assist out of courtesy - which is what happened. That said, the abuse and foul and sexist language with which you showered our agent not only shows that you are not conversing in good faith, but would also have legal ramifications if you were based in the same country as our company.
Reply from Thrive Travel
Fantastic to know, thanks!
In addition to saving money
In addition to saving money, the service was fast and efficient.
7 May 2026
Reply from Thrive Travel
This is exactly our internal motto/ goal, thank you for appreciating!
Reply from Thrive Travel
Great to know we did well on both counts, can't have one without the other - thank you!
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